2012 CADILLAC ESCALADE ESV service

Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
OnStar 14-3Using Voice Commands
During a Planned Route Cancel Route
1. Push
X . System responds:
“ OnStar ready, ” then a tone.
Say “ Cancel route. ” System
responds: “ Would you like to
cancel route directions to your
destination? ”
2. Say “ Yes. ” System responds:
“ OK, route canceled. ”
3. Say “ Goodbye. ” Exits voice
commands.
Route Preview
1. Push
X . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Route Preview. ” System
responds with the next three
maneuvers.
3. Say “ Goodbye. ” Exits voice
commands. Repeat
1. Push
X . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Repeat. ” System responds
with the last direction given, then
responds with “ OnStar ready, ”
then a tone.
3. Say “ Goodbye. ” Exits voice
commands.
Get My Destination
1. Push
X . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Get my destination. ”
System responds with miles to
the destination, then responds
with “ OnStar ready, ” then a tone.
3. Say “ Goodbye. ” Exits voice
commands. Other Navigation Services
Available from OnStar OnStar eNav: Allows subscribers
to send destinations from Google
Maps and MapQuest.com to their
Turn-by-Turn Navigation or
screen-based navigation system.
When ready, the directions will be
downloaded to the vehicle.
Destination Download: Push
Q ,
then request the Advisor to
download directions to the
navigation system in the vehicle.
After the call ends, push the “ Go ”
button on the navigation screen to
begin driving directions.
Destinations can also be
downloaded on the go. For
information about eNav, Destination
Download, and coverage maps visit
www.onstar.com.

Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
14-4 OnStar
Connections OnStar Hands-Free Calling allows
calls to be made and received from
the vehicle. The vehicle can also be
controlled from a cell phone through
the OnStar RemoteLink mobile app.
See www.onstar.com for
coverage maps.
Hands-Free Calling 1. Push
X . System responds:
“ OnStar ready. ”
2. Say “ Dial. ” System responds:
“ Please say the name or number
to call. ”
3. Say the entire number without
pausing, including a “ 1 ” and the
area code. System responds:
“ OK calling. ”
Retrieve My Number
1. Push
X . System responds:
“ OnStar ready. ”
2. Say “ My Number. ” System
responds: “ Your OnStar
Hands-Free Calling number is. ” End a Call Push
X . System responds: “ Call
ended. ”
Store a Name Tag for Speed
Dialing 1. Push
X . System responds:
“ OnStar ready. ”
2. Say “ Store. ” System responds:
“ Please say the number you
would like to store. ”
3. Say the entire number without
pausing. System responds:
“ Please say the name tag. ”
4. Pick a name tag. “ System
responds: ” About to store tag>. Does that sound OK? ”
5. Say “ Yes ” or “ No ” to try again.
System responds: “ OK, storing
. ” Place a Call Using a Stored
Number 1. Push
X . System responds:
“ OnStar ready. ”
2. Say “ Call . ” System
responds: “ OK, calling
. ”
Verify Minutes and Expiration Push
X and say “ minutes ” then
“ verify ” to check how many minutes
remain and their expiration date.
OnStar Mobile App With an iPhone® or
Android ™ -based mobile device, an
OnStar RemoteLink mobile app can
be downloaded. The vehicle can be
remote started, if equipped, or the
doors can be unlocked from
anywhere there is cell phone
service. It can also check the fuel
level, tire pressure, and oil life.
It can connect to an OnStar Advisor
anytime. For OnStar mobile app
compatibility or further information,
see www.onstar.com.

Black plate (5,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
OnStar 14-5
Diagnostics OnStar Vehicle Diagnostics will
perform a vehicle check every
month. It will check the engine,
transmission, antilock brakes, and
major vehicle systems. It also
checks the tire pressures, if the
vehicle is equipped with the Tire
Pressure Monitoring System. If a
diagnostics check is needed
between e-mails, push
Q , and an
Advisor can run a check.
OnStar Additional
Information Transferring Service Push
Q to request account transfer
eligibility information. The Advisor
can assist in canceling or removing
account information. If OnStar
receives information that vehicle
ownership has changed, OnStar
may send a voice message to the
vehicle, requesting updated account
information.
Reactivation for Subsequent
Owners Push
Q and follow the prompts to
speak to an Advisor as soon as
possible after acquiring the vehicle.
The Advisor will update vehicle
records and will explain the OnStar
service offers and options available. How OnStar Service Works Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar terms and
conditions, see www.onstar.com
(U.S.) or www.onstar.ca (Canada);
contact OnStar at 1-888-4-ONSTAR
(1 ‐ 888 ‐ 466 ‐ 7827) or TTY
1 ‐ 877 ‐ 248 ‐ 2080; or push
Q to
speak with an Advisor. OnStar
services require a vehicle electrical
system, wireless service, and GPS
satellite technologies to be available
and operating for features to
function properly. These systems
may not operate if the battery is
discharged or disconnected.

Black plate (6,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
14-6 OnStar OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar ’ s
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond
OnStar ’ s control may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming. See Radio Frequency Statement on
page 13 ‑ 21 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Services for People with
Disabilities Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Push
Q for help with: .
Locating a gas station with an
attendant to pump gas. .
Finding a hotel, restaurant, etc.,
that meets accessibility needs. .
Providing directions to the
closest hospital or pharmacy in
urgent situations. TTY Users OnStar has the ability to
communicate to the deaf,
hard ‐ of ‐ hearing, or speech ‐ impaired
customers while in the vehicle. The
available dealer ‐ installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn ‐ by ‐ Turn Navigation.
Onstar.com The website provides access to
account information, manages the
OnStar subscription, and allows
viewing of videos of each service.
Get subscription plan pricing and
sign up for OnStar Vehicle
Diagnostics. Click on the “ My
Account ” tab on the home page.

Black plate (7,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
OnStar 14-7OnStar Personal Identification
Number (PIN) A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. You will be prompted to
change the PIN the first time when
speaking with an Advisor. To
change the OnStar PIN, call OnStar
and provide the Advisor with the
current number.
Warranty OnStar equipment may be
warranted as part of the new-vehicle
limited warranty. The manufacturer
of the vehicle furnishes detailed
warranty information.
Languages
The vehicle can be programmed to
respond in French or Spanish. Push
Q and ask an Advisor. Advisors
can speak French or Spanish. Potential Issues Some OnStar services are disabled
after five days. OnStar cannot
perform Remote Door Unlock or
Stolen Vehicle Assistance after the
vehicle has been off continuously
for five days. After five days, OnStar
can contact Roadside Assistance
and a locksmith to help gain access
to the vehicle.
Global Positioning
System (GPS) .
Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels,
underpasses, or parking
garages; or in an area with very
dense trees. If GPS signals are
not available, the OnStar system
should still operate to call
OnStar. However, OnStar could
have difficulty identifying the
exact location. .
In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders. .
A temporary loss of GPS can
cause loss of the ability to send
a Turn-by-Turn Navigation route.
The Advisor may give a verbal
route or may ask for a call back
after the vehicle is driven into an
open area.
Cellular and GPS Antennas Avoid placing items over or near the
antenna to prevent blocking cellular
and GPS signal reception. Cellular
reception is required for OnStar to
send remote signals to the vehicle.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Push
Q to try the
call again or try again after driving a
few miles into another cellular area.

Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
14-8 OnStar Vehicle and Power Issues OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment on page 9 ‑ 69 . Added
electrical equipment may interfere
with the operation of the OnStar
system and cause it to not operate. Privacy The complete OnStar Privacy
Statement may be found at
www.onstar.com. Privacy-sensitive
users of wireless communications
are cautioned that the privacy of any
information sent via wireless cellular
communications cannot be assured.
Third parties may unlawfully
intercept or access transmissions
and private communications without
consent.

Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
INDEX i-3Child Restraints
Infants and Young
Children . . . . . . . . . . . . . . . . . . . . . 3-43
Lower Anchors and
Tethers for Children . . . . . . . . . 3-49
Older Children . . . . . . . . . . . . . . . . 3-41
Securing . . . . . . . . . . 3-56, 3-59, 3-60
Systems . . . . . . . . . . . . . . . . . . . . . . 3-45
Cigarette Lighter . . . . . . . . . . . . . . . . 5-9
Circuit Breakers . . . . . . . . . . . . . . 10-39
Cleaning
Exterior Care . . . . . . . . . . . . . . . 10-96
Interior Care . . . . . . . . . . . . . . . . 10-99
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . . 8-1
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Cluster, Instrument . . . . . . . . . . . . 5-11
Collision Damage Repair . . . . . 13-14
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-5
Compressor Kit, Tire
Sealant . . . . . . . . . . . . . . . . . . . . . . 10-67
Configure Menu . . . . . . . . . . . . . . . 7-84
Connections, OnStar ®
. . . . . . . . . 14-4 Continuous Damping
Control (CDC) . . . . . . . . . . . . . . . . 9-40
Control of a Vehicle . . . . . . . . . . . . . 9-4
Convex Mirrors . . . . . . . . . . . . . . . . 2-16
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . 10-16
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-13
Cooling System . . . . . . . . . . . . . . . 10-15
Engine Messages . . . . . . . . . . . . 5-30
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . 13-13
Cruise Control . . . . . . . . . . . . . . . . . 9-41
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6
Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information
Service Publications
Ordering Information . . . . . . 13-17
Customer Satisfaction
Procedure . . . . . . . . . . . . . . 13-1, 13-3 D Damage Repair, Collision . . . . . 13-14
Danger, Warnings, and
Cautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-19
Database Coverage
Explanations . . . . . . . . . . . . . . . . . 7-99
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-5
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . . 2-8
Destination, Navigation . . . . . . . . 7-70
Devices, Auxiliary . . . . . . . . . . . . . 7-30
Diagnostics, OnStar ®
. . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-9
Door
Ajar Messages . . . . . . . . . . . . . . . 5-29
Delayed Locking . . . . . . . . . . . . . . . 2-8
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Drive Belt Routing, Engine . . . . . 12-3
Drive Systems
All-Wheel Drive . . . . . . . 10-27, 9-34

Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
i-4 INDEX Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 5-23
Driving
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-57
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-25
Highway Hypnosis . . . . . . . . . . . . 9-12
Hill and Mountain Roads . . . . . . 9-12
If the Vehicle is Stuck . . . . . . . . . 9-15
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-6
Off-Road Recovery . . . . . . . . . . . . 9-5
Vehicle Load Limits . . . . . . . . . . . 9-16
Wet Roads . . . . . . . . . . . . . . . . . . . 9-11
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 8-1
DVD
Rear Seat
Entertainment
System . . . . . . . . . . . . . . . . 7-31, 7-41
DVD/CD Player . . . . . . . . . . . . . . . . 7-18 E E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . 9-54
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . 9-69
Electrical System
Engine Compartment
Fuse Block . . . . . . . . . . . . . . . . 10-39
Fuses and Circuit
Breakers . . . . . . . . . . . . . . . . . . 10-39
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . 10-43
Overload . . . . . . . . . . . . . . . . . . . 10-38
Emergency, OnStar ®
. . . . . . . . . . 14-2
Engine
Air Cleaner/Filter . . . . . . . . . . . 10-13
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 5-16
Compartment Overview . . . . . . . 10-6
Coolant . . . . . . . . . . . . . . . . . . . . . 10-16
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-13
Cooling System . . . . . . . . . . . . . 10-15
Cooling System Messages . . . 5-30 Engine (cont'd)
Drive Belt Routing . . . . . . . . . . . . 12-3
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-29
Fan . . . . . . . . . . . . . . . . . . . . . . . . . 10-22
Heater . . . . . . . . . . . . . . . . . . . . . . . . 9-25
Oil Life System . . . . . . . . . . . . . . . 10-9
Oil Messages . . . . . . . . . . . . . . . . . 5-31
Overheated Protection
Operating Mode . . . . . . . . . . . 10-22
Overheating . . . . . . . . . . . . . . . . 10-19
Power Messages . . . . . . . . . . . . . 5-32
Pressure Light . . . . . . . . . . . . . . . . 5-22
Running While Parked . . . . . . . . 9-30
Starting . . . . . . . . . . . . . . . . . . . . . . . 9-24
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-9
Equipment, Towing . . . . . . . . . . . . 9-65
Event Data Recorders . . . . . . . . 13-19
Exit Lighting . . . . . . . . . . . . . . . . . . . . 6-9
Extender, Safety Belt . . . . . . . . . . 3-24
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . 6-5