Black plate (4,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
2-4 Keys, Doors, and Windows
Key Access
If the vehicle has the Key Access
System, there is no key in the
transmitter.
Notice: If the transmitter does not
have a button near the base, do
not pull on the chrome base of
the transmitter. Pulling on the
base of this transmitter could
damage it.
This vehicle may have the Key
Access System or a Keyless Access
System. See Remote Keyless Entry
(RKE) System Operation (Key
Access) on page 2‑5 orRemote Keyless Entry (RKE) System
Operation (Keyless Access) on
page 2‑6
for more information. See
Ignition Positions (Key Access) on
page 9‑16 orIgnition Positions
(Keyless Access) on page 9‑18 for
information on starting the vehicle.
See your dealer if a new key is
needed.
Notice: If the keys get locked in
the vehicle, it may have to be
damaged to get them out. Always
carry a spare key.
Contact Roadside Service if locked
out of the vehicle. See Roadside
Service (U.S. and Canada) on
page 13‑7 orRoadside Service
(Mexico) on page 13‑9.
With an active OnStar subscription,
an OnStar Advisor may remotely
unlock the vehicle. See OnStar
Overview on page 14‑1.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement on
page 13‑21 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
If there is a decrease in the RKE
operating range:
.Check the distance. The
transmitter may be too far from
the vehicle.
.Check the location. Other
vehicles or objects may be
blocking the signal.
.Check the transmitter's battery.
See “Battery Replacement” later
in this section.
.If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Black plate (105,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
Vehicle Care 10-105
needed. This will avoid sparks
and help save both batteries.
And it could save the radio!
4. Open the hoods and locate the positive (+) and negative (−)
terminal locations or the remote
positive (+) and remote
negative (−) terminals of the
other vehicle. Then locate the
remote positive (+) location on
your vehicle. See Engine
Compartment Overview on
page 10‑6 for more information
on locations of the terminals.
Your vehicle has a remote
negative (−) ground location, as
shown in the illustration. It is
located on the left side of the
engine compartment. See
Engine Compartment Overview
on page 10‑6. You should
always use this remote ground
location, instead of the terminal
on the battery. Notice:
If you connect a negative
cable to the Engine Control
Module (ECM), ECM mounting
bracket, or any cables that attach
to the ECM bracket, you may
damage the ECM. Always attach
the negative cable to your
vehicle's remote negative ground
location, instead of the ECM, ECM
bracket, or any cables attached to
the ECM bracket.{WARNING
An electric fan can start up even
when the engine is not running
and can injure you. Keep hands,
clothing and tools away from any
underhood electric fan.
Black plate (107,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
Vehicle Care 10-107
8. Now connect the blacknegative (−) cable to the
negative terminal of the good
battery. Use a remote
negative (−) terminal if the
vehicle has one.
Do not let the other end touch
anything until the next step. The
other end of the negative (−)
cable does not go to the dead
battery. It goes to a heavy,
unpainted metal engine part or
to a remote negative (−) terminal
on the vehicle with the dead
battery.
9. Connect the other end of the negative (−) cable at least 45 cm
(18 in) away from the dead
battery, but not near engine
parts that move. The electrical
connection is just as good there,
and the chance of sparks getting
back to the battery is much less. Use a remote negative (−)
terminal if the vehicle has
one. Your vehicle's remote
negative (−) ground location is
for this purpose.
10. Now start the vehicle with the good battery and run the
engine for a while.
11. Try to start the vehicle that had the dead battery. If it will not
start after a few tries, it
probably needs service.
Notice: If the jumper cables are
connected or removed in the
wrong order, electrical shorting
may occur and damage the
vehicle. The repairs would not be
covered by the vehicle warranty.
Always connect and remove the
jumper cables in the correct
order, making sure that the
cables do not touch each other or
other metal.
Jumper Cable Removal
A. Heavy, Unpainted Metal Engine Part or Remote Negative (−)
Terminal
B. Good Battery or Remote Positive (+) and Remote
Negative (−) Terminals
C. Dead Battery or Remote Positive (+) Terminal
Black plate (8,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
13-8 Customer Information
claims are made too often, or the
same type of claim is made many
times.
Cadillac Owner Privileges™
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is your
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. Additional
travel information is also
available. Allow three weeks for
delivery.
.Trip Interruption Benefits and
Service: If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the
5 years/160 000 km (100,000 mi)
Powertrain warranty period.
Items considered are hotel,
meals, and rental car.
Cadillac Technician Roadside
Service (U.S. only)
Cadillac's exceptional Roadside
Service is more than an auto club
or towing service. It provides every
Cadillac owner in the United States
with the advantage of contacting a
Cadillac advisor and, where
available, a Cadillac trained dealer
technician who can provide on-site
service.
A dealer technician will travel to
your location within a 30 mile
radius of a participating Cadillac
dealership. If beyond this radius, we
will arrange to have your car towed
to the nearest Cadillac dealership.
Each technician travels with a
specially equipped service vehicle
complete with the necessary
Cadillac parts and tools required to
handle most roadside repairs.
Black plate (10,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
13-10 Customer Information
This program expires two years
from the date of the invoice for the
vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Cadillac
Customer Assistance Center
at 01-800-466-0805.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Cadillac dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for Cadillac
dealers.
.Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provideservice. When the vehicle is not
accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.
If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.
If the vehicle cannot be received
by the nearest Cadillac dealer
due to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.