2012 BMW X3 Owners Manual

ConnectedDriveVehicle equipment
All standard, country-specific and optional
equipment that is offered in the model series is
described in this chapter. Therefore, equipment
is also described that is not available in a vehicle,
e. g., because of the selected optional equip‐
ment or country variant. This also applies for
safety-related functions and systems.
BMW Assist
General information
BMW Assist provides you with certain services,
e.g., transmission of the position data of your
vehicle to the BMW Assist Response Center if
an Emergency Request has been initiated.
Many BMW Assist services depend on the indi‐
vidually agreed upon contract.
After your contract has expired, the BMW Assist
system will be deactivated by the BMW Assist
Response Center without your having to visit a
service center. After the BMW Assist system
has been deactivated, no BMW Assist services
will be available. The BMW Assist system can be
reactivated by a service center after you sign a
new contract.
Requirements▷The installed BMW Assist system is logged
in to a wireless communications network.
This network must be capable of transmit‐
ting the services.▷To transmit position data, the vehicle must
be able to determine the current position.▷The BMW Assist service contract was
signed with your service center or with the
BMW Assist Response Center. Enabling
must have been completed.▷BMW Assist is activated.Services offered▷Emergency Request: when you press the
SOS button, a connection to the BMW As‐
sist Response Center is established. The
BMW Assist Response Center then speaks
with you and takes further steps to help you.▷Automatic Collision Notification: under cer‐
tain conditions, a connection is established
to the BMW Assist Response Center after a
serious accident. If possible, the BMW As‐
sist Response Center then speaks with you
and takes further steps to help you.▷Enhanced Roadside Assistance: BMW
Roadside Assistance can be contacted if as‐
sistance is needed in the event of a break‐
down. If possible, the vehicle and position
data are transmitted in the process.▷Customer Relations: connection with Cus‐
tomer Relations for information on all as‐
pects of your vehicle.▷TeleService: data on your vehicle's service
status or required inspections are transmit‐
ted to your service center, either automati‐
cally before a service due date or when you
request a BMW service appointment.▷Remote Door Unlock: the BMW Assist Re‐
sponse Center provides assistance if, for ex‐
ample, the remote control is not available
and the vehicle needs to be opened.▷Stolen Vehicle Recovery: after you report
that your vehicle was stolen to the police, the
BMW Assist Response Center can deter‐
mine its position.▷In addition to these services, the optional
Convenience Plan offers Concierge service
and information for route planning, traffic,
and weather. A limited number of calls can
be made via the BMW Assist Response
Center with Critical Calling if, for example,
the mobile phone is not available or dis‐
charged.Seite 209ConnectedDriveCommunication209
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Press the SOS button to contact the BMW
Assist Response Center.
TeleService
General information
TeleService supports communication with your
service center.
▷Data on the vehicle's service requirements
can be sent directly to the service center. In
this way, the service center can plan its work
in advance. This shortens the duration of the
service appointment.▷In the event of a breakdown, data on the ve‐
hicle's condition can be sent directly to
Roadside Assistance.▷The service varies by country.▷Connection costs may ensue.▷Services may be restricted abroad.
Requirements
▷BMW Assist is activated.▷Wireless reception is available.▷The ignition is switched on.
Using TeleService
The TeleServices are typically activated in the
vehicle.
Even TeleService Customer Service is not ac‐
tive, a voice contact to Roadside Assistance is
still possible.
To continue using or to deactivate the services,
please contact your service partner or the BMW
customer hotline.
Concierge service
General information
The BMW Assist Concierge service offers infor‐
mation on events, gas stations or hotels, and
provides phone numbers and addresses. Hotels
can be booked directly by the BMW Assist Con‐
cierge service. The Concierge service is part of
the optional BMW Convenience Plan.
Starting the Concierge service1."BMW Assist" or "ConnectedDrive"2."Concierge"3."Start service"
A voice connection is established with the BMW
Assist Concierge service. Phone numbers and
addresses can be transmitted to the vehicle.
Roadside Assistance
At a glance
BMW Roadside Assistance can be contacted if
assistance is needed in the event of a break‐
down.
Roadside Assistance can also be contacted via
a Check Control message, refer to page 71.
Start Roadside Assistance without
BMW Assist or TeleServices
1."BMW Assist" or "ConnectedDrive"2."Roadside Assistance"
The Roadside Assistance number is dis‐
played. If the mobile phone is paired, a con‐Seite 210CommunicationConnectedDrive210
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nection is established to Roadside Assis‐
tance.
Start Roadside Assistance with BMW
Assist or TeleServices
General information
If the vehicle is equipped with TeleServices,
support is first offered through TeleService Di‐
agnosis and, where applicable, then through
TeleService Help.
1."BMW Assist" or "ConnectedDrive"2."Roadside Assistance"3."Start service"
TeleService Diagnosis
TeleService Diagnosis enables the wireless
transmission of detailed vehicle data that are
important for vehicle diagnosis. These data are
transmitted automatically.
After the data are transmitted, the voice con‐
nection to Roadside Assistance is re-estab‐
lished.
BMW Search
At a glance
A business search can be opened via BMW
Search.
License conditions
This product contains NetFront Browser soft‐
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved.
NetFront is a trademark or registered trademark
of ACCESS CO., LTD., in Japan and other coun‐
tries.
This software is based in part on the work of the
Independent JPEG Group.
Requirements▷Subscription to the optional Convenience
Plan.▷The date setting, refer to page 78, on the
Control Display is current.▷The vehicle is located within wireless net‐
work coverage.
Starting BMW Search
1."BMW Assist" or "ConnectedDrive"2."BMW Online"3.If necessary, "OK".
The BMW Search home page is displayed.
Operating BMW Search
To start a search:
▷Turn the controller to highlight an element.▷Press the controller to display an element.Seite 211ConnectedDriveCommunication211
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Opening the start page1."Options" Open.2."Display start page"
Loading a new page
1."Options" Open.2."Update"
Cancel
1."Options" Open.2."Cancel loading"
Customer Relations
At a glance
Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicles not equipped with BMW
Assist or TeleService
1."BMW Assist" or "ConnectedDrive"2."Customer Relations"
The Customer Relations phone number is dis‐
played. If the mobile phone is paired, a connec‐
tion is established to Customer Relations.
Vehicles equipped with BMW Assist or
TeleService
1."BMW Assist" or "ConnectedDrive"2."Customer Relations"3."Start service"
Service Request
At a glance
Sends information to your service partner to re‐
quest the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Starting a Service Request
1."BMW Assist" or "ConnectedDrive"2."Service Request"3."Start service"
A Service Request can be started via a Check
Control message, refer to page 71.
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Automatic Service Request
The TeleService data necessary for servicing
the vehicle are automatically sent to your service
partner prior to the service deadline. If possible,
the service partner will contact you and a service
appointment can be arranged.
To check when your service partner was noti‐
fied:1."Vehicle Info"2."Vehicle status"3.Open "Options".4."Last Service Request"
TeleService Report
Transmits technical data that is evaluated for the
ongoing development of BMW products from
your vehicle to BMW in regular intervals if nec‐
essary.
TeleService Report is activated in vehicles that
meet certain technical requirements and have a
valid Assist contract; this feature is free of
charge.
Neither personal data nor position data is trans‐
mitted.
Indicate when the last Teleservice Report was
transmitted:1."Vehicle Info"2."Vehicle status"3."Options" Open.4."Last Teleservice Info"
Teleservice Battery Guard
Teleservice Battery Guard continually checks
the battery charge level of the vehicle. If the bat‐
tery charge level falls below a certain value, a
notification is automatically sent to your service
partner. If necessary, he will contact you to ar‐
range a service appointment.
Teleservice Battery Guard is only available on
vehicles with certain technical requirements and
with a valid BMW ConnectedDrive contract.
Services status
Displaying available services
Display of all services available in the vehicle.
1."BMW Assist" or "ConnectedDrive"2."Service Status"3."Available services"
Updating BMW Assist
Manual update of TeleService and BMW Assist.
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"Update BMW Assist"
Data transfer
During the updating of BMW services, display
the status of the data transfer.1."BMW Assist" or "ConnectedDrive"2."Options" Open.3."Data transfer"
Apps
At a glance
Certain software applications of a suitable cell
phone can be integrated in the vehicle. These
software applications are displayed on the Con‐
trol Display.
Operation can be performed via iDrive.
Requirements
▷The mobile phone is suitable.▷The cell phone operating system supports
the software applications of Apps.▷Software applications are installed on the
cell phone and ready to use.▷Corresponding mobile wireless contract.
Any additionally incurred costs are not a part
of Apps.▷Use only BMW approved software applica‐
tions; otherwise, it may result in malfunc‐
tions.
Information about suitable cell phones, available
software applications and their installation can
be found at www.bmw.com/connectivity or at
the service center.
Create the entries.
Make entries only when traffic and road
conditions allow. Otherwise, the vehicle occu‐
pants and other road users may be put in danger
because of the distraction from driving.
For reasons of safety, some software applica‐
tions are usable only while the vehicle is station‐
ary.◀
Use apps1.Connect the cell phone via the snap-in
adapter or via the USB audio interface.2."ConnectedDrive"3.Select the desired software application.
Displaying status
Information about the currently available soft‐
ware applications can be displayed.
1."ConnectedDrive"2."BMW apps"
PlugIn
Selected functions of the cell phone are dis‐
played on the Control Display. Operation can be
performed via iDrive.
1.Connect cell phone via the snap-in adapter.2."ConnectedDrive"3."PlugIn"4."Activate PlugIn"5.Navigate to the displayed functions via the
controller and select, for example, a desired
category or track.
Press button to switch within the cell
phone functions to a higher level or back.
Press button twice to switch back to the
main menu.
Notes
▷The ranges of Apps that can be displayed on
the Control Display depend on the range of
installed software applications on the cell
phone.▷The data transmission of the software ap‐
plications from the cell phone to the vehicle
can last some time. Some software applica‐Seite 214CommunicationConnectedDrive214
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tions depend on the speed of the available
Internet connection of the cell phone.▷Some cell phones cannot simultaneously
use Apps and the Bluetooth hands-free sys‐
tem.
If necessary, restart the software application
on the cell phone after a phone conversa‐
tion.Seite 215ConnectedDriveCommunication215
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