2012 Acura TSX navigation update

213

Troubleshooting
Guidance, Routing
Troubleshooting
Guidance, Routing
Problem
Solution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.
The navigation system attempts to generate the optimal route. You can change the
route preferences used when calculating a route. 2Changing the Route Preference
P. 91
The navigation system wants to route me around
potential traffic problems. How do I stop these pop-up
messages?
Press the INFO/PHONE button. Select Setup > Other > Routing & Guidance , and set
Traffic Rerouting to OFF . 2Traffic Rerouting
P. 52
The street I’m on is not shown on the map screen.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2Map Coverage
P. 227
The vehicle position icon is not following the road and
the “GPS icon” text in th e upper left hand corner of
the screen is white or missing.
• Check that the GPS antenna (located in the dashboard) is not blocked. For best reception, remove items from the dashboard, such as radar detectors, cell phones,
or loose articles.
• Metallic tinting or other aftermarket devi ces can interfere with the GPS reception.
Please consult your dealer. 2 GPS System
P. 224
The blue highlighted route and voice guidance
stopped or turned into a blue/pink dashed line before I
got to my destination.
Your route has entered an unverified area. 2Unverified Area Routing
P. 50
How do I stop the map from rotating as I drive along?
Press the MAP/GUID E button. Select Map Information > North-up, or say d
“Display north-up” to change the map orientation.
Sometimes, I cannot select between the North-up and
Heading-up map orientations.
The Heading-up map orientation can only be shown in the lower scales (1/20 - 1 mile
scales). 2Map Scale and Functions
P. 111
The “time to destination” display sometimes increases
even though I am getting closer to my destination.
If your speed reduces due to slower traffic, the navigation system updates the “time to
destination” based on your actual road speed to give you a better estimate of arrival
time.
Continued
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215

Troubleshooting
Update DVD, Coverage, Map Errors
Troubleshooting
Update DVD, Coverage, Map ErrorsDisplay, AccessoriesRear Camera
Problem
Solution
My city is not part of a fully verified detailed coverage
area.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2 Map Coverage
P. 227
Does the navigation system work outside North
America?
The navigation system contains maps for the 50 U.S. states, Canada, and Puerto Rico.
The navigation system will not work in Mexico or other countries. 2Map Coverage
P. 227
Can I play video DVDs in my navigation system?
No. The navigation system is designed only to read music discs and the update DVD
provided with your vehicle. The navigation system cannot read other mapping
databases or video DVDs. If you experience any problems that you cannot resolve,
please contact your dealer.
How do I report errors I find in the database?
Minor errors are bound to occur in a large database. If you encounter major errors, see 2Reporting Errors
P. 226
Problem
Solution
The display appears dim when starting the car in really
cold weather.
This is normal. The display will become brighter after a few minutes.
Problem
Solution
When I shift gears, the rear camera image display is
delayed.
This is normal. When shifting into or out of Reverse, you may experience a delay while
the screen image switches between the navigation screen and the rear camera image.
The rear camera image is t oo dark or too bright. How
do I adjust the brightness?
While the camera image is disp layed, rotate the Interface Dial to adjust the brightness.
This adjustment does not affect the navigation screen brightness settings.
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216

Troubleshooting
Miscellaneous Questions
Troubleshooting
Miscellaneous Questions
Problem
Solution
My clock frequently changes forward and backward by
one hour.
The clock setting is automatically updated based on your GPS location. If you live and
work on the boundary between two time zones, you can turn off this feature. 2Clock Adjustment
P. 58
The clock changes even when I am not driving near a
time zone boundary.
The time zone boundaries are only approximated in the navigation system. Depending
on the geography of the time zone boundary, the switch to a different zone can be
erratic. 2Clock Adjustment
P. 58
My state does not observe daylight saving time. How
do I turn off this feature?
Press the INFO/PHONE button. Select Setup > Other > Clock Adjustment , and set
Auto Daylight to OFF . 2Clock Adjustment
P. 58
Daylight saving time has started, but the navigation
system did not change time even though Auto
Daylight is set to ON.
The automatic daylight saving time feat ure does not work in regions where the
daylight saving time system has not been adopted.
The navigation system automatic daylight time feature
is not switching the navigation system clock on the
correct dates.
Press the INFO/PHONE button. Select Setup > Other > Clock Adjustment , and set
Auto Daylight to ON . Note that the automatic daylight saving time feature does not
work in regions where the daylight saving time system has not been adopted. 2 Clock Adjustment
P. 58
The navigation system clock switched by one hour for
no apparent reason.
You may be driving near a time zone boundary. 2Clock Adjustment
P. 58
My battery was disconnected or went dead, and the
navigation system is asking for a code.
Your vehicle comes with a card that included the 5-digit security code and serial
number. You should keep this card in a safe place outside your vehicle. If you cannot
find it, see your dealer.
How do I change the interface language?
Press the INFO/PHONE button. Select Setup > Other > Language , and set the
language to English, Français , or Español .
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221
Reference Information
System Initialization..............................222
Entering the Security Code....................222
Acquiring GPS Information ....................222
Startup Confirmation Screen .................223
Map Matching ......................................223
System Limitations ................................224
GPS System...........................................224
Address Calculation ..............................224
Database ..............................................224
Client Assistance ....................................226
Resolving Problems ...............................226
Reporting Errors ....................................226
Acura Client Services Contact Information... 226 Visiting Your Dealer ............................. 226
Map Coverage ..................................... 227
Obtaining a Navigation Update DVD .... 227
Traffic Information ............................... 228
Operation in Alaska, Hawaii, Canada, and
Puerto Rico......................................... 228
Shipping a Vehicle to the U.S. Mainland 228
Legal Information ................................. 229
Copyrights ........................................... 229
User Agreements ................................. 229
As required by the FCC ........................ 234
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225

System Limitations
Database
Reference Information
In addition, the map database contains
verified and unverified areas. Unverified
streets may be missing from the map, in
the wrong location, or have an incorrect
name or address range. A message will
warn you if your route includes unverified
streets. Exercise additional caution when
driving in unve rified areas.
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other
assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type,
weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events •
Pavement characteristics or conditions
Every effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2 Obtaining a Navigation Update DVD P. 227
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.
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226Reference Information
Client AssistanceResolving ProblemsIf you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues: 2 Troubleshooting
P. 210
There are also FAQs available online at
www.acuranavi.com .
• For questions regarding HandsFreeLink,
audio, or other systems that interact
with the navigation system:
2 Bluetooth ® HandsFreeLink®
P. 174
• For traffic-related issues:
2 Traffic
P. 212
• For reporting issues with the database
or places/landmarks:
2 Reporting Errors
P. 226
• Call Acura Client Services.
2 Acura Client Services Contact
Information
P. 226
Reporting ErrorsYou can help to improve database
accuracy by reporti ng any errors you
encounter.
• Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/ .
• Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only. 2 Unverified Area Routing
P. 50
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2 Obtaining a Navigation Update DVD P. 227
• For vehicle position ic on errors, screen
error messages, or other GPS-related
errors: 2 Troubleshooting
P. 210
2System Limitations
P. 224
Acura Client Services Contact InformationAcura Navi
American Honda Motor Co., Inc.
Acura Client Services
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 382-2238Visiting Your DealerIf you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific is sue (e.g., error occurs when
you enter a specific a ddress, when driving
on a certain road, or just when it’s cold) so
that the service consultant can refer the
issue to the factory so that a solution can
be found. Be patient, the service
consultant may be unfamiliar with your
specific issue.
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227

Client Assistance
Map Coverage
Reference Information
Map CoverageThe navigation system provides map
coverage for the United States, Canada,
and Puerto Rico. The map coverage
consists of accurately mapped (verified)
metropolitan areas and a less accurate
(unverified) rural database. Note that
unverified areas are constantly being
reviewed and converted to verified areas
each year.
Contiguous United States
Hawaii Puerto Rico
Canada
Alaska
Map coverage update information is
available from Acura Client Services or
online at www.acuranavi.com .
To find navigation system update
information:
1. Visit www.acuranavi.com .
2. Enter your vehicle model and model
year.
3. Click Map Coverage to display a list of
verified coverage areas on the most
recent update DVD.
4. Click Map Coverage Details to display a
PDF document with a full listing of all
coverage areas.
Adobe® Reader® is required for
viewing and printing the Portable
Document Format (PDF) documents.
To download the latest version of
Adobe Reader, visit http://
get.adobe.com/reader/ .
Obtaining a Navigation Update DVDAcura is continually expanding the scope
of the navigation system. Navigation
system software upgrades may be made
available periodically, usually in the fall of
each year.
To purchase an updated DVD:
1.Obtain your vehicle’s VIN number and
the System/Device Information. 2 System/Device Information
P. 204
2. Call the Acura Navigation Disc
Fulfilment Center at (888) 549-3798, or
order online at www.acuranavi.com .
Update DVDs are not available from your
dealer. However, the d ealer may assist you
in obtaining an update DVD for you out of
courtesy. There is no program for free DVD
updates.
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228

Client Assistance
Traffic Information
Reference Information
Traffic InformationContinuously updated traffic information is
available in major metropolitan areas
across the 48 contiguous states and some
cities in Canada. A list of coverage areas is
available online.
To find traffic information:
1.Visit www.acura.com/realtimetraffic .
2. Select Real-Time Traffic on the TL.
3. Click AcuraLink Real-Time Traffic.
Operation in Alaska,
Hawaii, Canada, and Puerto RicoNavigation-equipped vehicles delivered to
Alaska, Hawaii, Canada, and Puerto Rico
are equipped with XM hardware, but XM
broadcasting is not available. There are
certain functions that rely on XM satellite
signal coverage which are not available,
including but not limited to AcuraLink and
traffic/weather-related services.
Unavailable menu options will appear gray
on the LCD display.
All roads displayed on the map screens are
verified roads. Information in this manual
relating to “unverified” roads or areas is
not applicable.■XM® Radio■Map Coverage
Entering a destination address or place/
landmark on another island may result in a
screen caution message. This is because
there are no ferry routes between islands
in the database.
If Street Name Guidance is set to ON, the
street names will not be read out by voice
guidance. This may change in a future data
update.Shipping a Vehicle to the U.S. MainlandTo receive XM audio, traffic, or weather
information, you must call XM and set up
an account at (800) 852-9696.
To receive AcuraLink quick tips, contact
Acura Client Services at (800) 382-2238,
and ask them to activate your AcuraLink
unit.■ Address and Place Entry
Screens■Puerto Rico
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