
Table of Contents 
About this owner's manual . . . . . . 4 
Overview of the vehicle . . . . . . . . . . 5 
Exterior views 
-Side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 
-Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 
-Rear view (vehicles with tailgate) . . . . . 7 
-Rear view (vehicles with wing doors) 8 
Vehicle interior 
-Overview of the driver door . . . . . . . . . . . 9 
-Overview of the driver side . . . . . . . . . . . 10 
-Overview of the centre console . . 12 
-Overview of the front passenger side . . . 14 
-Headliner . . . . . . . . . . . . . . . . . . . . 15 
Instrument cluster 
-Warning and indicator lamps . . . . . . . . . . 16 
-Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . 19 
-Volkswagen information system . . . . . . . . 24 
Before the journey . . . . . . . . . . . . . . . . 33 
Before setting off 
-Driving tips . . . . . . . . . . . . . . . . . . . . . . . . . . 33 
Opening and closing 
-Vehicle key set . . . . . . . . . . . . . . . . . . . . . . . 36 
-Central locking system . . . . . . . . . . . . . . . . 39 
-Doors.... . . . . . . . . . . . . . . . . . . . . . . . . . 45 
-Sliding doors . . . . . . . . . . . . . . . . . . . . . . . . 46 
-Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 
-Wing doors . . . . . . . . . . . . . . . . . . . . . . . . . 52 
-Windows .  . . . . . . . . . . . . . . . . . . . . . . . . 55 
-Sliding/tilting roof. . . . . . . . . . . . . . . . 58 
Sitting correctly and safely 
-Adjusting the seat position . . . . . . . . . . . . 61 
-Seat functions, front . . . . . . . . . . . . . . . . . . 69 
-Seat functions, rear . . . . . . . . . . . . . . . . . . 72 
-Seat belts . . . . . . . . . . . . . . . . . . . . . . . . . . 79 
-Airbag system . . . . . . . . . . . . . . . . . . . . . . . 87 
-Child seats (accessories) . . . . . . . . . . . . . 96 
-Integrated child seat .................. 1 02 
Lights and vision 
-Lights ............................... 106 
-Protection from the sun ............... 115 
-Wipers and washer . . . . . . . . . . . . . 116 
-Mirrors .............................. 121 
Table ot Contents 
Transporting items 
-Driving notes ........................ 125 
-Luggage compartment ................ 130 
-Guide rail system in the rear vehicle floor ................................ 133 
-Roof carrier ........ , ................. 137 
-Towing a trailer ...................... 139 
Practical equipment 
-Stowage area ........................ 150 
-Torches ............................. 152 
-Drink holders . . . • . . . . . . . . . . . . . . . . . . 153 
-Tables .............................. 155 
-Cool box ............................ 158 
-Ashtray and cigarette lighter ........... 161 
-Electrical sockets . . . . . . . . . . . . . . . . . . . . 163 
-Rear Seat Entertainment (RSE) system 165 
-Tachograph . . . . . . . . . . . . . . . . . . . . . . . . . . 172 
-Digital voice enhancement ............ 173 
Equipment, Multivan 
-Darkening the interior of the vehicle, Multivan ............................. 175 
Equipment, Business 
-Vehicle overview, Business . . . . . . . . . . . . 180 
-Seat functions, rear, Business ......... 182 
-Rear-seat telephony, Business ........ 187 
Equipment, California 
-Vehicle overview, California . . . . . . . . . . . 192 
-Seat functions, rear, California ......... 193 
-Central control panel, California ........ 204 
-Interior lights, California ............... 208 
-Stowage areas, California ............. 21 0 
-Darkening the interior of the vehicle, California . . . . . . . . ................... 215 
-Manual pop-up roof, California ......... 218 
-Electric pop-up roof, California ......... 221 
-Awning, California .................... 226 
-Tables and camping chairs, California .. 229 
-Gas system, California ................ 233 
-Water supply and disposal, California .. 237 
-Refrigerator box, California ............ 241 
-Power supply in the vehicle, California .. 242 
-Air conditioning system, California ..... 250 
-Supplementary heater, California ...... 251 
-Practical tips, California ............... 252  

A DANGER (Continued) 
• 230-volt socket with inverter switch: 
CD 
-Do not plug adapters or extension ca-bles into the 230-volt socket. Otherwise the built-in child lock will disengage and power will be supplied to the socket. 
• Observe the operating instructions for any device that you plug into the socket. 
• Never exceed the maximum power rating as this could damage the whole vehicle electrical system. 
• Only use accessories that have been ap-proved in accordance with valid guidelines concerning electromagnetic compatibility. 
CD 
• Never feed electricity Into the socket. 
• Do not plug any heavy devices or connec-tions, such as mains adapters, directly Into the socket. 
• Only connect devices to the socket with a voltage that matches the voltage of the socket. 
• 230-volt socket with inverter switch: 
-Do not connect any lights which use neon tubes. 
-With electrical devices that require a high level of current In the start phase, the built-In excess current switch will prevent the de-vice from being switched on. If this hap-pens, disconnect the device from the power supply and reconnect after waiting approxi-mately 10 seconds. 
m Unshielded devices can cause interference W with radio reception and vehicle electronics. 
[Q) Introduction 
This chapter contains information on the following subjects: 
Components ......... . 
Folding the LCD screen out and in 
DVD player .. 
Controls on the LCD screen ... 
Remote control .. 
Settings on the LCD screen Settings on the DVD player 
Care and protection 
166 
167 167 
168 
169 
170 171 
Use a suitable screen cleaner for cleaning the screen Be careful not to scratch the screen when cleaning it. 
A WARNING 
Improper use of the rear seat entertainment system could cause short-circuits, fire and serious Injuries. 
• Protect the rear seat entertainment system against moisture and damp. 
A WARNING 
Objects that are loosely placed in the vehicle or not properly secured could be flung through the interior and cause injuries during a sudden driving or braking manoeuvre, or in the event of an accident. 
• Always stow the remote control units and headsets securely In the stowage compart-ments. 
A WARNING 
Accidents and Injuries can occur If the driver Is distracted. 
• Never allow use of the rear seat entertain-ment system to distract you from what Is happening on the road. 
• Comply with legal regulations . 
• Select volume settings that allow signals from outside the vehicle (such as emergency services sirens) to be easily heard at all times. 
Practical equipment 165  

A WARNING 
LCD screens contain liquid crystal, which can escape if the screen is broken. The fluid could cause irritation to the skin, eyes and respiratory organs. 
• The escaping fluid could cause irritation to the skin, eyes and respiratory organs, es-pecially in people who suffer from asthma or similar illnesses. Immediately ensure that there is a sufficient supply of fresh air and get out of the vehicle. If this is not possible, open all of the windows and doors. 
• If fluid gets Into your eyes or onto your skin, Immediately wash the affected area with lots of water for at least 15 minutes and con-suit a doctor. 
• If fluid gets onto shoes or clothing, wash immediately with lots of water for at least 15 minutes. Clean shoes and clothes thoroughly before wearing them again. 
• If fluid is swallowed, Immediately rinse the mouth out with lots of water for at least 15 minutes. Do not Induce vomiting unless In· structed to do so by a doctor. Seek medical assistance immediately. 
A WARNING 
Opening a DVD player's housing can lead to injuries from invisible laser radiation. 
Components 
,...-('n First read and observe the introductory L-Wl Information and safety warnings & on page 165. 
The rear seat entertainment system is made up of the following components: 
1661 Before the journey 
A WARNING (Continued) 
• DVD players should only be repaired by a qualified workshop. 
CD 
The LCD screen can be damaged If it is not handled properly. 
• Always fold the LCD screen completely open or shut. 
• The LCD screen Is not a "touchscreen". Do not touch or press the surface of the LCD screen. 
• Do not expose the LCD screen to direct sun-light or intensive ultraviolet light for long peri-ods. This could damage the screen. 
CD 
Cleaning agents containing solvents can dam-age the LCD screen. 
• Use cleaning agents that do not contain sol-vents such as petrol or turpentine to clean the LCD screen. 
r:(jh The LCD screen contains mercury. Dispose I!!S of the LCD screen in accordance with legal requirements. 
m The rear seat entertainment system only W works if the temperature inside the vehicle is between -1s•c (+S.F) and +so•c (+140.F). At temperatures outside this range, you will not be able to switch the rear seat entertainment system on. If switched on, it will switch off automatically. 
• Infrared remote  control unit '*page 169. 
m Two sets of infrared headphones are deliv-l!J ered with the rear seat entertainment system. 

Push-starting . . . . . . . . . . . . . . . . . . . . . . . . 257 
R 
Radar sensor . . . . . . . . • . . . . . . . . . . . 301, 309 
Radio reception Aerial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406 Fault .........•...........•....... 406 
Rail transport . . . . . . . . . . . . . . . . . . . . . . . . 405 
Rain sensor . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 
Ratchet straps . . . . . . . . . . . . . . . . . . . . . . . 128 
Reading lights ...............•........ 114 
Rear-seat telephony . . . . . . . . . . . . . . . . . . 187 Components  . . . . . . . . . . . . . . . . . . . . . . . 189 First user pairing . . . . . . . . . . . • . . . . . . . 190 Function . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Pairing . . . . . . . . . . . . . . . . . . . • . . . . . . . 190 Private mode  . . . . . . . . . . . . . . . . . . . . . . 191 Telephone handset . . . . . . . . . . • . . . . . . . 191 User pairing . . . . . . . . . . . . . . . . . . . . . . . 190 
Rear-view mirror . . . . . . . • . . . . . . . . . . . . . 122 
Rear Assist Reversing camera . . . . . . . . . . . . . . . . . . 291 
Rear axle differential lock . . . • . . . . . . . . . . 286 Functioning principle . . . . . . . . . . . . . . . . 286 Noises ........................... 286 Not switching on . . . . . . . . . . . . . . . . . . . . 286 Switching off . . . . . . . . . . . . . . . . . . . . . . . 286 Switching on . . . . . . . . . . . . . . . . . . . . . . . 286 Tyre wear . . . . . . . . . . . . . . . . . . . . . . . . . 286 
Rear seat entertainment system . . . . . . . . 165 Care and protection . . . . . . . . . . . . . . . . . 165 Changing the language . . . . . . • . . 171 Components . . . . . . . . . . . . . . . . . . . . . . . 166 Controls on the LCD screen . . . . . . . . . . . 168 DVD player. . . . . . . . . . . . . . . . . . . . . . . . 167 Folding the LCD screen out and in . . . . . 167 Folding the screen out and in . . . . . . . . . . 167 Function settings . . . . . . . . . . . . . . . . . . . 171 Image settings . . . . . . . . . . .. . . . . . . . . . . 171 Main menu (DVD player) . . . . . • . . . . . . . 171 Main menu (screen) . . . . . . . . . . . . . . . . . 171 Remote control . . . . . . . . . . . . . . . . . . . . . 169 Settings on the DVD player . . . . . . . . . . . 171 Settings on the LCD screen . . . . . . . . . . . 170 
Rear view camera system Camera .......................... 293 Camera lens . . . . . . . . . • . . . . . . . . . . . . . 293 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . 293 General information . . . • . . . . . . . . . . . . . 292 Operating  . . . . . . . . . . . . . . . . . . . . . . . . . 294 Parking . . . . . . . . . . . . . .  . . . . . . . . . . . . . 295 Requirements . . . . . . . . • . . . . . . . . . . . . . 292 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Switching on and off . . . . . . . . . . . . . . . . . 294 Rear window heating . . . . . . . . . . 324, 326, 328 
Recommendation for rest breaks . . . . . . . 315 Function . . . . . . . . . . . . . . . . . . . . . • . . . . 316 Operation by the user . . . . . . . . . . . . . . . 316 Switching on and off................. 316 
Recording data during a journey . . . . . . . . 398 
Rectifying faults on the camping equip-ment .............................. 254 
Recycling end-of-life vehicles . . . . . . . . . . 407 Refitting . . . . . . . . . . . . . . . . . . . . . . . . 396, 405 
Refrigerator box, Business . . . . . . . . . . . . 186 Battery monitor . . . . . . . . . . . . . . . . . . . . . 187 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Refrigerator box, California . . . . . . . . . . . . 241 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . 242 
Refuelling E10 . . . . . . . . . . . • . . . . . . . . • . . . . . . . . . 344 
Regeneration . . . . . . . . . . . . . . . . . . . . . . . . 409 
Remote control Rear seat entertainment system . . . . . . . 169 
Remote control key Indicator lamp . . . . . . . . . . . • . . . . . . . . . . 38 see Key . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Synchronising . . . . . . . . . . . . . . . . . . . . . . 39 
Remote control (supplementary heating system) . . . . . . . . . . . . . . . . . . . . . . . . . . . 335 Auxiliary coolant heater . . . . . . . . . . . . . . 335 Auxiliary heater . . . . . . . . . . . . . . . . . . . . 335 Replacing the battery . . . . . . . . . . . . . . . . 337 
Removable ashtray . . . . . . . . . . . . . . . . . . . 162 
Remove and Install Single seats in the passenger compartment .7.3 
Removing and Installing 3-seat bench . . . . . . . . . . . . . . . . . . . . . . . 74 Bench seaUbed, California . . . . . . . . . . . . 195 Single seats in the passenger compartment .7.3 
Removing Ice . . . . . . . . . . . . . . . . . . . . . . . . 383 
Removing snow . . . . . . . . . . . . . . . . . . . . . . 383 Removing wax . . . . . . . . . . . . . . . . . . . . . . . 383 Renewing parts . . . . . . . . . . . . . . . . . . . . . . 394 
Repairing stone chips (note) Windscreen . . . . . . . . . . . . . . . . . . . . . . . 396 
Repairs . . . . . . . . . . • . . . . . . . . . . . . . . 394, 396 Airbag system . . . . . . . . . . . . . . . . . . . . . 397 Lifting platform . . . . . . . • . . . . . . . . . . 401 Plates . . . . . . . . . . . . . . • . . . . . . . . . . . . . 405 Stickers . . . . . . . . . . . . . . . . . . . . . . . . . 405 Windscreen . . . . . . . . . . . . . . . . . . . . . . . 396 Replacement key see Key . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Replacement parts . . . . . . . . . . . . . . . . . . . 395 
Reprogramming control units . . . . . . . . . . 399 
Requirements Rear view camera system . . . . . • . . . . . . 292 
Index 477