2011 VOLKSWAGEN TRANSPORTER oil change

While driving .. ...... 257
Starting the engine, changing gear and parking
-Starting and stopping the engine .. 257
-Changing gears . . . . . . . . . .......... 260
-Braking, stopping and parking ......... 269
-Driving with respect for the environment 278
-Steering ........... 281
Driver assist systems
-Pull-away assist systems .... 282
-ParkPilot ............................ 287
-Reversing camera (Rear Assist) ....... 291
-Cruise control system (CCS) . . . . . ... 295
-Adaptive cruise control (ACC) ......... 298
-Area monitoring system (Front Assist) .. 307
-Lane change assist system (Side Assist) . .. . . .. .. . . . . . . . . .......... 312
-Driver Alert System (recommendation for rest breaks) . . . . . . . . . . ......... 315
-Adaptive chassis control (DCC) ........ 317
-Tyre monitoring system . . . . . . . ....... 318
Air conditioning system
-Heating, ventilating, cooling ........... 322
-Supplementary heaters (auxiliary air heater or auxiliary coolant heater) .... 332
At the filling station
-Filling the tank ....................... 340
-Fuel . . . . . . . . . . . . . . . . ........ 343
-Emission control system for diesel vehicles (AdBiue®j ................... 346
Cleaning and maintenance ...... 350
In the engine compartment
-Preparation for working in the engine compartment . . . . . . . . . . . . . . . . 350
-Engine oil ........................... 353
-Coolant ..................... 358
-Vehicle battery ....................... 362
Wheels and tyres
-Useful information about wheels and
tyres . . . . . . . . . . . . . . ..... 367
Vehicle care and maintenance
-Caring for and cleaning the vehicle exterior . . . . . . . . . . . . . . . . . . . ... 380
-Cleaning and caring for the interior ..... 388
-Accessories, modifications, repairs and renewal of parts . . . . . . . .... 394
-Mobile online services .. 402
-Consumer information 404
-Engine management system and exhaust purification system . . . .. 407
If and when ........................ 410
Practical tips
-Frequently asked questions ........... 410
-In an emergency ..................... 411
-Manual opening and closing . . . . . . . . . 413
-Vehicle toolkit . . ............... 416
-Hubcaps.. . .................... 417
-Changing a wheel .................... 420
-Breakdown set ....................... 425
-Fuses................ . . 429
-Changing bulbs . . . . . . . . .....•.... 432
-Jump starting . . . . . . .......... 443
-Tow-starting and towing . . . 446
Technical data ...
Technical data
-Vehicle data
-Petrol engines
-Diesel engines ..
Abbreviations
Index .......... .
... 450
... 450
......... 453
455
..... " ... 463
.. 465
Table of Contents 3

Second speed display (m ph or km/h)
In addition to the tachometer display, the speed can also be displayed in another unit of measure-ment (m ph or km/h) in the instrument cluster dis-play while you are driving. To do this select the menu option A 1 t. speed di s. in the Settings menu =>page 24.
Vehicles without menu display on the instrument cluster:
• Start the engine.
• Press the Ice: 1 e)j button three times. The odom-eter in the instrument cluster display flashes.
• Press the button !o.o 1 SErl once. The vehicle speed in "km/h" or "mph" is shown briefly in the dis-play instead of the odometer.
• This activates the second speed display. lt can be deactivated in the same manner.
lt is not possible to switch off the second speedom-eter display in those countries where the law stipu-lates that the display cannot be deactivated.
StarUstop system status display
The instrument cluster display shows information about the current status =>page 282.
A wARNING
Failure to observe illuminated warning lamps and text messages can lead to your vehicle breaking down In traffic, and can cause acci-dent and serious injury.
• Never Ignore any illuminated warning lamps or text messages.
• Stop the vehicle as soon as possible and when safe to do so.
Service interval display
)'"""'"('n First read and observe the introductory L-W.I information and safety warnings & on page 19.
The service display is shown on the instrument cluster=> Fig. 14 @.
Service schedules at Volkswagen Commercial Ve-hicles are divided into two categories, oil change service and inspections. The service interval dis-play provides information on the next service which
Overview of the vehicle
A WARNING (Continued)
• Any broken-down vehicle poses an In-creased accident risk both for you and for other road users. If the situation requires, switch on the hazard warning lights and set up the warning triangle as a warning to other road users.
• Stop the vehicle at a safe distance away from moving traffic and ensure that no part of the exhaust system can come Into contact with any inflammable material underneath the vehicle, e.g. dry grass or fuel.
A WARNING
Streets and bridges can also be iced over at outside temperatures above freezing.
• The snowflake symbol indicates that there is a risk of black Ice.
• There may be black Ice on the roads even when outside temperatures are above +4•c (+39°F), even when no snowflake symbol is displayed.
• You should never rely solely on the out-side temperature display I
CD
Failure to observe illuminated indicator lamps and text messages can lead to your vehicle be-ing damaged.
m Differenl instrument clusters are available, L!J which means that the versions and displays may vary. In displays without warning or informa-tion texts, faults are indicated exclusively by the in-dicator lamps.
m If several warning reports are detected, the L!J symbols will appear for several seconds, one after another. The symbols will continue to appear until the faults are rectified. includes an oil change and on the next scheduled inspection. Scheduled services can also be found in the service schedule.
The service appointment currently displayed can be found at Vehicles without text messages on the top right of the instrument cluster display:
• 1: inspection.
• 2: oil change service. ..

In vehicles with fixed oil change service, services take place at predefined intervals.
The service intervals are calculated on an Individu-al basis in vehicles with flexible oil change serv-Ice. Advances in technology have brought about a considerable reduction in servicing requirements. The flexible oil change is a new service offered by Volkswagen to ensure that the oil is only changed when necessary. The length between the oil change services (maximum of 2 years) is also de-termined by the conditions under which the vehicle is used and personal driving style. The service re-minder is displayed 20 days before the service is due. The distance is rounded to the nearest 100 km; the remaining time is rounded to full days. The current service information cannot be opened until you have driven 500 km since the last service. Until this point the display only shows lines.
Service reminder
If the vehicle is due to be serviced, a service re-minder will appear on the display when the ignition is switched on.
In vehicles without text messages a spanner sym-bol will appear on the instrument cluster along with a display in km and a clock symbol e> showing the time left before the next service appointment is due in days. The number of kilometres shown cor-responds to the maximum number of kilometres that can still be driven until the service appoint-ment is due. In addition, a symbol in the top right corner of the display specifies which service ap-pointment the reminder is for (1 for inspection, 2 for oil change service).
If the service reminder is displayed for both service appointments (1 and 2 in the top right corner of the instrument cluster display), the distance and the display in days for the next service appointment applies in vehicle without text messages.
In vehicles with text messages, Oi 1 change or Inspection in---km or ---days appears in the instrument cluster display.
Service event
If a service Is due, a signal will sound and the spanner symbol will appear for a few seconds when the ignition is switched on. In vehicles with text messages, Oil change now! or Inspec-tion now! appears In the instrument cluster dis-play.
Accessing a service message
You can access the current service messages whenever the ignition is switched on, the engine is not running and the vehicle is stationary.
• Press the button in the instrument cluster as often as possible until the spanner symbol and 1 in the top right corner of the display appears. The values shown apply to the oil change service.
• Press the lCCJie>J button on the instrument cluster again. The spanner symbol appear and the number 2 will appear on the top right hand corner of the display. The values shown apply to the in-spection.
• OR: select the Settings menu.
• Select the menu option Info in the Service submenu.
If a service Is overdue, this is indicated by a mi-nus sign in front of the mileage or trip reading.
Resetting oil change service
If the oil change service was not performed by a Volkswagen Commercial Vehicles workshop, it can be reset as follows:
Vehicles with text messages:
Switch off the ignition.
Press and hold down the lo.o/SETJ button in the in-strument cluster.
Restart the ignition.
Release the lo.o/sn) button.
Confirm the selection on the instrument cluster by pressing the laKJRESET) button on the wiper lever or the I!) button on the multifunction steering wheel.
Vehicles without text messages:
Switch off the ignition.
Press and hold down the lo.o1sn) button in the in-strument cluster.
Restart the ignition.
Release the lo.o/SETJ button and press the li:Q'e>J but-ton within approximately 20 seconds.
Do not reset the display between service intervals. This can lead to Incorrect information being dis-played.
If you manually reset the service interval display while flexible oil change service is valid, "fixed oil change service" will be activated. The service inter-val will no longer be calculated on an Individual ba-sis =*Booklet Service schedule.
Resetting Inspection
If the inspection was not performed by a Volkswa-gen Commercial Vehicles workshop. it can be reset asfollows:
Instrument cluster

Vehicles with text messages:
Switch off the ignition.
Switch on the hazard warning lights.
Press and hold down the [o.o/S!T) button in the in-strument cluster.
Restart the ignition.
Release the (o.o/S!Tl button.
Confirm the selection on the instrument cluster by pressing lhe (OK/RES!!) button on lhe wiper lever or the @ button on the multifunclion steering wheel.
Switch off the hazard warning lights.
Vehicles without text messages:
Switch off the ignition.
Switch on the hazard warning lights.
Press and hold down the (o.oJS!l) button in the In-strument cluster.
Restart the ignition.
Release lhe [o.O/S!T) button and press the (:cJeJ) but-ton within approximately 20 seconds.
Switch off the hazard warning lights.
Volkswagen information system
COl Introduction
This chapter contains information on the following subjects:
Overview of the menu structure . . . . 25
Using the menus in the instrument cluster . . . 27
Main menu . . . . . . . . . . . . . . . . . . . . . . . 28
MFD (mullifunction display) menu . . . . . . . . . . . 28 Settings menu . . . . . . . . . . . . . . . . 30
Assist systems submenu.. . . . . . . . . . . . 30
Convenience submenu ... Lights & Vision submenu ..
The Volkswagen information system al-
lows you to access various functions and
information in the instrument cluster dis-
play when the ignition is switched on.
31
31
There are no buttons on the wiper lever in vehicles equipped with a multifunction steering wheel. The mullifunction display is controlled using the buttons on the multifunction steering wheel only.
Overview of the V!!hiclc
m The service message will disappear after a W few seconds, when the engine is running, or when the (OKIRES!T) button on the wiper lever or the@ button on the mullifunction steering wheel is press-ed.
m If the vehicle battery is disconnected for long W periods in a vehicle with flexible oil change service, the system will not be able to calculate the lime when the next service is due. The service dis-plays could then display incorrect information. If this is the case then please observe the maximum service Intervals shown in =:o Booklet Service schedule. The scope and design of the menus in the instru-ment cluster display depends on the vehicle elec-tronics and the scope of vehicle equipment.
Qualified workshops can programme and modify other functions depending on the vehicle equip-ment level. Volkswagen Commercial Vehicles rec-ommends using a Volkswagen Commercial Vehi-cles dealership for this purpose.
Some menu options can only be opened when the vehicle is stationary.
If any priority 1 warning reports are being dis-played, you will be unable to open any menus. Some warnings can be confirmed and switched off with the@ button.
Additional information and warnings:
• Driver assist systems =:o page 282
• Radio or navigation system =:o Booklet Radio, provision for mobile telephone, infotainment sys-tem, navigation system
• Provision mobile telephone =:o Booklet Radio, provision for mobile telephone, infotainment sys-tem, navigation system 111>

A WARNING
Accidents and injuries can occur if the driver is distracted.
• Never open the menus on the instrument cluster display while the vehicle is in motion.
r::l After starting the engine with a discharged l!..J vehicle battery, or after the battery has been changed, system settings (time, date, personal
Overview of the menu structure
nl1 First read and observe the introductory 1-J,::.JJ Information and safety warnings & on page 24.
The following menu structure shows how the Volkswagen information system menus on the in-strument cluster display are structured. The size and layout of the Volkswagen information system menu depends on the vehicle electronics and the level of vehicle equipment.
MFD (multlfunctlon display) 28
• Travel time
• Curr. consum. (current fuel consumption)
• Av. consum. (average consumption)
• Fuel range
• SCR range (Ad Blue® remaining range)
• Distance
• Av. speed (average speed)
• Digit. speed (digital speed display)
• Digital oil temp. (digital oil temperature display)
• Speed warning
ACC =>page 298
Audio Radio, provision for mobile telephone, infotainment system, navigation system
Navigation Radio, provision for mo-bile telephone, infotainment system, navigation system
Telephone Radio, provision for mo-bile telephone, infotainment system, navigation system
Vehicle status 21, Displays and 22, Service Interval display
convenience settings and programming) may have been changed or deleted. Check and correct the settings as necessary once the vehicle battery has been sufficiently charged. Settings 30
• Assist systems
-Side Assist
System on/off
Brightness
Back
-Front Assist
System on/off
Acoustic warning/advance warning
Dist. warn. (distance warning)
Back
-ACC
Basic sett. (basic settings)
Distance
Back
-Back
• Language
• MFD data
-Travel time on/off
-Current consumption (current fuel consump-tion) on/off
-Av. consum. (average consumption) on/off
-Distance on/off
-Av. speed (average speed) on/off
-Digital speed (digital speed display) on/off
-Digital oil temp. (digital oil temperature dis-play) on/off
-Speed warn. (speed warning) on/off
-Back
• Convenience
-ATA confirm on/off
-Central locking (central locking system)
Auto lock (automatic locking) on/off
Auto unlock (automatic unlocking) on/off
Instrument cluster 25
...

Possible displays
Menu Function
Travel time Driving time in hours (h) and minutes (min) that has elapsed since the lgni-tion was switched on.
While the vehicle is motion, current consumption is displayed in 11100 km Curr. consum. (mpg). When the engine is running and the vehicle is stationary it is meas-ured in litres/hour (gallons/hour).
The average fuel consumption will be shown in 1/100 km (mpg) after a dis-
Av. consum. tance of approximately 100 metres has been travelled. The display will show dashes until this point. The displayed values will be updated approxi-mately every 5 seconds.
Approximate calculation of the distance in km (miles) that can still be trav-
Fuel range elled with the current fuel level under the current driving conditions. One factor used for calculating this figure is the current level of fuel consump-tion.
Approximate distance (In km) that can be travelled with the remaining quantity of Ad Blue® under current driving conditions. This information is SCR range shown only when the remaining range is less than 2,400 km. The AdBiue® remaining range cannot be deselected in the Settings sub-menu.
Distance The distance travelled in km (miles) since the ignition was switched on.
The average speed will be shown after a distance of approximately 1 00 Av. speed metres has been travelled. The display will show dashes until this point. The displayed values will be updated approximately every 5 seconds.
Digital speed Current vehicle speed displayed digitally.
Digital oil temp. Current temperature of the engine oil displayed digitally.
If the saved speed (within the range of 30 km/h (18 mph) and 250 kmlh Speed warn. (155 mph)) is exceeded, an acoustic and, if necessary, visible warning will be emitted.
Switching between displays Deleting memory 1 or 2 manually
• Vehicles without a multifunction steering wheel: press the rocker switch on the wiper lever.
• Vehicles with a multifunction steering wheel: press button or@.
Saving a speed for the speed warning
• Select the Speed warn. display.
• Press the @ button to save the current speed and activate the warning system.
• If necessary, use the rocker switch on the wiper lever or the or@ buttons on the multifunction steering wheel within approximately 5 seconds to set the required speed. Then press@ again or wait a few seconds. The speed is now saved and the warning Is activated.
• To deactivate, press @. The stored speed will be deleted.
• Select the memory that you wish to delete.
• Press and hold the @ button for approximately 2 seconds.
Personal selection of displays
In the Settings menu, you can specify which of the MFD displays should be shown In the Instru-ment cluster display. You can also change the units of measurement for the display =*page 30. Instrument cluster

The rain sensor will remain active after the ignition is switched off and back on again and will function again if the wiper lever is in position G) and if the vehicle is travelling at speeds higher than approxi-mately 16 km/h (10 mph).
Changes to the functioning of the rain sensor
Possible causes for faults and misinterpretations concerning the sensitive surface 96 of the rain sensor include:
• Damaged wiper blades: a film of water or smears caused by damaged wiper blades can in-crease the time the wipers are switched on, can shorten the length of the intervals between wipes or cause the wipers to run continuously.
• Insects: insects hitting the surface can cause the wipers to be activated.
• Salt deposits: in winter, salt deposits can cause the wipers to continue to wipe the windscreen when it is almost dry.
• Soiling: dry dust, wax, windscreen coatings (lo-tus effect) or detergent deposits (automatic car wash) can cause the rain sensor to become less sensitive and react too slowly or even not at all.
• Crack in the windscreen: when the windscreen is impacted by a stone, a wash cycle is triggered if the rain sensor is on. The rain sensor will then reg-
ister the reduction in sensitivity of the surface and adjust accordingly. The size of the crack could af-fect the way in which the sensor activates the wip-ers.
A WARNING
The rain sensor will not always detect every rain shower and activate the wipers.
• If necessary, switch on the wipers manual-ly if the water on the windscreen restricts the field of vision.
m At regular intervals, clean the sensitive sur-L!...J face of the rain sensor and check the wiper blades for damage 96 (arrow).
m We recommend that you use an alcohoi-W based glass cleaner to remove wax and pol-ish.
Checking and refilling the windscreen washer fluid level
Fig. 97 In the engine compartment: cap of washer fluid reservoir.
r--T'n First read and observe the introductory L-J,:,JJ information and safety warnings & on page 116.
The windscreen washer fluid level should be checked regularly and topped up as necessary.
120 I Before the journey
A filter can be found in the feed throat of the wash-er fluid reservoir. The filter keeps large dirt particles away from the washer jets when refilling. The filter should only be removed for cleaning. if the filter is damaged or cannot be found when refilling, these dirt particles will reach the system and will block the washer jets.
• Open the bonnet & 350.
• The washer fluid reservoir is identified by the $ symbol on the cap 97.
• Check whether there is enough windscreen washer fluid in the reservoir.
• To top up, mix clean water (not distilled water) with a washer fluid recommended by Volkswagen Commercial Vehicles Observe the dilution in-structions on the packaging.
• At low temperatures, add a special anti-freeze agent so that the fluid cannot freeze &.

heavy load on the brakes should be avoided. For example, when driving too close to the vehicle ahead.
The rate of wear of the brake pads depends to a great extent on the conditions under which the ve-hicle is operated and the way in which the vehicle is driven. With regular urban trips, short journeys and a sporty driving style, the brake pads must be checked by a qualified workshop more regularly than stated in the service schedule.
When driving with wet brakes, for example after driving through water, after heavy rainfall or after washing the vehicle, the braking effect may be de-layed as the brake discs will be wet, or possibly ic-ed up (in winter). The brakes must be "dried" as quickly as possible by careful braking at higher speed. Ensure that no vehicle behind you or no other road user is put at risk as a result of this ac-
Any salt layer accumulating on the discs and pads will delay the braking effect and increase the braking distance. If the brakes on the vehicle have not been applied for a long time on roads that have been gritted with salt, the layer of salt must be re-duced through careful braking &.
Corrosion on the brake discs and dirt in the brake pads are facilitated through long periods of inactivi-ty, low mileage and low load levels. With inactivity or low use levels for the brake pads as well as cor-rosion, Volkswagen Commercial Vehicles recom-mends that the brake discs and brake pads be cleaned by braking strongly several times from high speed. Ensure that no vehicle behind you or no other road user is put at risk as a result of this
Fault in the brake system
A brake circuit may have failed if you have to re-duce speed and the vehicle does not brake as nor-mal (sudden increase in braking distance). This will be indicated by the warning lamp m and in some cases a text message. Go to the nearest qualified workshop immediately to have the fault corrected. Drive at low speed when doing this and anticipate much longer braking distances and an increase in the pressure required on the pedal.
Brake servo
The brake serve will only function when the engine is running and reinforces the pressure applied by the driver on the brake pedal.
If the brake serve is not functioning or the vehicle is being towed, the brake pedal will have to be de-pressed more forcefully as the braking distance will be increased due to the lack of assistance for the brake system &.
A WARNING
New brake pads will not have the optimal braking effect when first fitted.
• New brake pads cannot generate the full braking effect during the first 300 km and must first be run In. A reduced braking effect can be Increased by applying more pressure to the brake pedal.
• You must drive particularly carefully when driving with new brake pads In order to re-duce the risk of accidents, serious Injuries and loss of control of the vehicle.
• Never drive too close to other vehicles when running in new brake pads, and never create a driving situation that will place a heavy load on the brakes.
A WARNING
Overheated brakes reduce the braking effect and considerably Increase the braking dis-tance.
• When driving downhill the brakes are placed under particular strain and become hot very quickly.
• Before driving down a long, steep gradi-ent, reduce speed and change to a lower gear or move the selector lever to a lower position. This will make use of the engine braking ef-fect and relieve the load on the brakes.
• Non-standard or damaged front spoilers could restrict the airflow to the brakes and cause them to overheat.
A WARNING
Wet brakes or brakes coated with ice or road salt react more slowly and require longer braking distances.
• Carefully apply the brakes to test them.
• Always dry brakes and clean off any coat-Ing of Ice and salt with a few cautious appli-cations of the brake when visibility, weather, road and traffic conditions permit.
A WARNING
Driving without the brake servo can consider-ably Increase the braking distance and thus cause accidents and serious Injuries.
• Never allow the vehicle to roll if the engine Is switched off.
Starting the engine, changing gear and parking 273