2011 VOLKSWAGEN TRANSPORTER gearbox

If and when
Practical tips
Frequently asked questions
If you suspect that a vehicle fault has arisen or your vehicle has been damaged, read and observe the following information before contacting a Volkswagen Commercial Vehicles dealership or
qualified workshop. You may also find useful infor-mation in the index under the headings "Things to note" or "Checklist".
To note Some possible causes Possible solution
Vehicle battery is discharged. -How to jump start =>page 443. -Recharge vehicle battery 362.
Engine does not start. The incorrect vehicle key is be-Use a valid vehicle key 36. ing used.
Fuel level is too low. Fill the tank 340.
Supplementary heating system Switch off the supplementary heating
Smoke is coming from the is running. system 332. wing. Supplementary heater is run-No solution 345. ning.
-Battery in the remote control -Replace the battery 36. Vehicle cannot be locked or key is flat. -Move closer to the vehicle. unlocked with the remote -Located too far away from the -Synchronise the vehicle key =>page 36. vehicle. control key. -Buttons were pressed outside -Lock or unlock the vehicle manually
the range. 413.
Cold engine. brake assist sys-Refer to the index under entries for Unusual noises. tems, supplementary heating "Noises". system.
Assist systems are active. Refer to the index under entries for "As-sist systems". Unusual handling. DSG® dual clutch gearbox is too Stop the vehicle immediately hot. 266.
Front seats cannot be ad-Vehicle battery is discharged. Recharge vehicle battery 362.
justed electrically. Fuse blown. Check fuse and replace as necessary 429.
The vehicle has no vehicle No direct solutions possible as it depends
jack, spare wheel or break-Equipment depends on type of on the equipment level. Contact a Volks-vehicle. wagen Commercial Vehicles dealership if down set. necessary 416.
-Windows or sliding roof are open. The interior monitoring sys--Item attached to the interior Remove any objects that could trigger a tem triggers a false alarm. mirror is moving. false alarm 44. -A mobile telephone is vibrating inside the vehicle.
Functions are not working Settings have been made in the Check and if necessary reset back to fac-as described in the owner's manual. Volkswagen information system. tory settings 24.
410 I If and when

Closing the sliding/tilting roof manually
r-111 First read and observe the introductory L-J,.:.U information and safety warnings & on page 413.
• Take the screwdriver from the vehicle tool kit.
• Remove cover with the sliding/tilting roof rotary button. Use the flat blade of the screwdriver side-ways between the cover and the roof console and pull it downwards.
• Fit a commercially available hexagon key1) of the right size in the hexagon socket head bolt and push the hexagon key approximately 2 mm up-wards.
• Turn the hexagon key to close the sliding/tilting roof.
• Remove the hexagon key and fit the cover again. The cover should lie flush with the surround-ing parts.
• The sliding/tilting roof should be checked by a qualified workshop. The functioning and roll-back function of the sliding/tilting roof could malfunction if it is closed manually. Unlocking the selector lever lock manually
BSG- Fig. 292 Removing the cover of the gearshift gate.
r-111 First read and observe the introductory L-J,.:.lJ information and safety warnings & on page 413.
If the power fails in the vehicle (for example if the battery is discharged) and the vehicle has to be pushed or towed, the manual release mechanism must be used to put the selector lever in the N po-sition.
The manual release mechanism is located under the cover of the gearshift gate.
Preparation
• Apply the handbrake.
• Switch off the ignition.
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;;;: "' 1) Not included in the vehicle toolkit.
Removing the cover of the gearshift gate
• Using one finger, reach into the selector lever gaiter at the indicated Fig. 292 (arrow) and pull the cover upwards out of the dash panel.
• Pull the cover up and over the selector lever
Unlocking the selector lever lock manually
• Push the yellow release lever to the rear and hold it there.
• Press the lock button G) on the selector lever and put the selector lever into position N.
A WARNING
Never move the selector lever out of the posi-tion P if the handbrake is not finnly applied. Otherwise the vehicle could move unexpect-edly if it is stopped on an incline, which could lead to accidents and serious injuries.
CD
The automatic gearbox will become damaged if the vehicle is allowed to roll for a long period of time or at a high speed (for example while be-ing towed) with the selector lever in position N and the engine switched off. Practical tips 415

Changing a wheel
CllJ Introduction
This chapter contains information on the following subjects:
Preparations for changing a wheel . . . . . . . . . 420
Wheel bolts . . . . . . . . . . . . . . . . . . . 421
Lifting the vehicle with the jack . . . . . . . . . . . . 423
Changing a wheel . . . . . . . . . . . . . . . . . . . . . . . 424
After changing a wheel . . . . . . . . . . . . . 425
Some models are delivered without a factory-fitted jack or box spanner. If this is the case, the wheel should be changed by a qualified workshop.
The vehicle jack supplied with the vehicle is only designed for changing a wheel when one vehicle tyre is damaged and has to be replaced. Seek ex-pert assistance if both tyres on one side of the ve-hicle, both tyres on one axle, or all tyres are dam-aged.
Only change the wheel yourself when the car is parked in a safe place, you are familiar with the necessary steps and safety procedures and you have access to all the correct tools. Seek expert assistance if this is not the case.
Additional information and warnings:
• Exterior views =>page 5
• Vehicle key set =>page 36
• Tyre monitoring system =>page 318
• Wheels and tyres =>page 367
• In an emergency =>page 411
• Vehicle tool kit =>page 416
• Hubcaps =>page 417
Preparations for changing a wheel
1"1'11 First read and observe the introductory L-1o:.U information and safety warnings & on page 420.
Checklist
The following actions must always be carried out in the given order in preparation for changing the wheel=>&:
1. In the event of a flat tyre, park your vehicle on a firm and level surface at a safe dis-tance from the flow of traffic.
2. Apply the handbrake =>page 269.
420 I If and when
A wARNING
Changing a wheel can be dangerous, espe-cially when carried out at the side of a road. Please note the following steps in order to re-duce the risk of serious injuries:
• Stop the vehicle as soon as possible and when safe to do so. Park the vehicle at a safe distance from moving traffic in order to carry out the wheel change.
• All passengers and children in particular must be at a safe distance and away from your area of work during the wheel change.
• Switch on the hazard warning lights to warn other road users.
• Check that the surface the vehicle Is parked on Is level and firm. If necessary use a large, strong board or similar support for the vehicle jack.
• Only change the wheel yourself if you feel confident carrying out the procedure. If not, seek expert assistance.
• Always use suitable and undamaged tools to change the wheel.
• Always switch off the engine, apply the handbrake and move the selector lever to the position P or select a gear on a manual gear-box in order to reduce the risk of unintended vehicle movement.
• The wheel bolt tightening torque should be checked with a torque wrench immediately after changing a wheel. 3. With a DSG® dual clutch gearbox, move the selector lever to position P =>page 260.
4. Stop the engine and remove the key from the ignition =>page 257.
5. Manual gearbox: select a gear =>page 260.
6. Make sure all vehicle occupants exit the ve-hicle and move to safety, for instance be-hind the safety barrier.
7. Chock the wheel diagonally opposite the wheel being worked on with a stone or a similar object. ""

Lifting the vehicle with the jack
Fig. 299 Jacking points.
Fig. 300 On the left side of the vehicle: jack fitted at the front [AI and at the rear [ID.
r-('n First read and observe the introductory l.,...Jc.ll information and safety warnings & on page 420.
The jack may be applied only at the jacking points shown (markings on the body) '*Fig. 299.
• Front jacking point: web under the vehicle, at a distance approx. of 9 cm (dimension x) from the outer edge of the vehicle 300
• Rear jacking point: web under the vehicle, at a distance approx. of 15 cm (dimension y) from the outer edge of the vehicle 300 [ID.
The jack may be applied only on this rib.
Always use the jacking point closest to the wheel you are working on &.
Checklist
To ensure your own safety and the safety of your passengers, observe the following actions in the specified order &:
1. Find a firm and level surface suitable for lift-ing the vehicle.
2. Stop the engine, select a gear of the manual gearbox or move the selector lever of the dual clutch gearbox DSG® to position P '*page 260, and apply the handbrake 269.
3. Chock the wheel diagonally opposite using the collapsible chocks or other suitable ob-jects.
4. When towing a trailer, unhitch the trailer from the vehicle and park it properly.
5. Loosen the wheel bolts on the wheel that is being changed 421.
6. Find the jacking point under the vehicle '*Fig. 299 which is closest to the wheel that is being changed. .,.
Practical tips I 423

Contents of the breakdown set
Fig. 302 The breakdown set.
r--T'n First read and observe the introductory L-L::.U information and safety warnings & on page 425.
The breakdown set consists of the following com-ponents 302:
Preparation
r--T'n First read and observe the introductory L-L::.U information and safety warnings & on page 425.
The steps should only be carried out in the speci-fied order.
Checklist
The following actions must always be carried out in the given order in preparation for filling a tyre &:
1. If you get a flat tyre, park your vehicle on a firm and level surface at a safe distance from the flow of traffic.
2. Apply the handbrake firmly 269.
3. With a DSG® dual clutch gearbox, move the selector lever to position P 260.
4. Manual gearbox: select a gear 263.
5. Stop the engine and remove the key from the ignition 257.
6. Ensure that all vehicle occupants exit the vehicle and go straight to a safe place, e.g. behind the safety barrier.
1) Could also be integrated in the compressor.
CD Valve core extractor
® Sticker with the maximum permitted speed "max. 80 km/h" or "max. 50 mph"
@ Filler hose with plug
@ Air compressor
® Tyre filler hose
® Tyre pressure display 1 l
0 Air bleed screw2l
® On/off switch
® 12-volt plug
@ Tyre filler bottle with sealant1l
® Spare valve core
There is a slot on the lower end of the valve insert extractor CD for the valve insert. This is required for extracting and fitting the tyre valve. This also applies to the spare valve core @. 7. Switch on the hazard warning lights and po-sition the warning triangle 411. Ob-serve any legal requirements.
8. Check whether the puncture can be re-paired with the breakdown set 425.
9. When towing a trailer, unhitch the trailer from the vehicle and park it properly.
10. Remove any items of luggage from the lug-gage compartment.
11. Take the breakdown set out of the luggage compartment.
12. Take the sticker 302 ®from the breakdown set and stick it on the dash pan-el within the driver's field of vision.
13. Do not remove foreign objects (e.g. screws or nails) from the tyre.
A WARNING
Ignoring any of the items on this important safety checklist can lead to accidents and se-vere Injuries. ,..
2) This function may be carried out by a button in the compressor instead.
Practical tips 427

Checklist (Continued)
3. Turn the light switch to position o 106.
4. Shift the tu m signal lever to neutral 106.
5. With a DSG® dual clutch gearbox, move the selector lever to position P 260.
6. Manual gearbox: select a gear 263.
7. Stop the engine and remove the key from the ignition 257.
8. Switch off the orientation lighting 106.
9. Leave the defective bulbs to cool down.
10. Check to see if a fuse has blown 429.
11. Follow the instructions to change the affec-ted bulb Always use identical bulbs of the same type. The designation is inscribed on the bulb, either on the glass part or on the base.
12. Do not touch the glass part of the bulb with unprotected fingers. The heat of the bulb would cause the fingerprint to evaporate and condense on the renector. This will im-pair the brightness of the headlight.
LED lights on the vehicle
r--f'n First read and observe the introductory L-I=J.I information and safety warnings & on page 432.
Depending on the vehicle equipment, the following lights may be LED lights:
• Dipped beam, main beam, daytime running lights and side lights on vehicles with LED head-lights.
• Tail light, brake light and fog light on vehicles with LED tail lights.
• Number plate lights.
434 If and when
13. After changing the bulb, check to ensure that the bulb is working properly. If the bulb is not working properly, the bulb may not have been inserted properly or may have failed again, or the connector may have been inserted incorrectly.
14. Any time you change a bulb in the front of the vehicle, the headlight settings should be checked by a qualified workshop.
A WARNING
Ignoring any of the items on this important safety checklist can lead to accidents and se-vere Injuries.
• Always follow the instructions in the checklist and observe the general safety pro-cedures.
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Always take care when removing or fitting lights in order to prevent damage to the paint-work or to other vehicle parts. <1
Owners cannot replace the LEDs themselves. If some LEDs fail, this may be an indication that more elements are on the point of failure. If this happens, have the lights checked and replaced if necessary at a qualified workshop.