2011 TOYOTA xB window

B
oth Scion and your dealership
want to make your Scion
ownership experience easy and
convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.
To help everything move quickly, please
have the following information at hand
when you call:
>Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
>Current mileage on your vehicle
>Name of your Scion dealership
A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.
Step 3
If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitration—aprocessbywhich two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.
IF YOU NEED ASSISTANCE
WARRANTY
7

15,000 miles or 18 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive shaft boots
__ Engine coolant
3
__ Exhaust pipes and mountings
__ Radiator and condenser
__ Steering gear box
__ Steering linkage and boots
Note:
Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas
may shorten the life of the cabin air filter. Replacement may be needed if you
notice reduced air flow from the air conditioner and heater or if the windows fog
easily when you use the
Freshmode. Consult your dealer if any of these
conditions occur.
Additional Maintenance Items for Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect engine air filterTighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE
REQUIRED” on the multi-information display after engine oil replacement.
2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log37

45,000 miles or 54 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive shaft boots
__ Engine coolant
3
__ Exhaust pipes and mountings
__ Radiator and condenser
__ Steering gear box
__ Steering linkage and boots
Note:
Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas
may shorten the life of the cabin air filter. Replacement may be needed if you
notice reduced air flow from the air conditioner and heater or if the windows fog
easily when you use the
Freshmode. Consult your dealer if any of these
conditions occur.
Additional Maintenance Items for Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect engine air filterTighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE
REQUIRED” on the multi-information display after engine oil replacement.
2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log41

75,000 miles or 90 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive belts
__ Drive shaft boots
__ Engine coolant
3
__ Exhaust pipes and mountings
__ Radiator and condenser
__ Steering gear box
__ Steering linkage and boots
Note:
Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas
may shorten the life of the cabin air filter. Replacement may be needed if you
notice reduced air flow from the air conditioner and heater or if the windows fog
easily when you use the
Freshmode. Consult your dealer if any of these
conditions occur.
Additional Maintenance Items for Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect engine air filterTighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE
REQUIRED” on the multi-information display after engine oil replacement.
2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log45

105,000 miles or 126 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive belts
__ Drive shaft boots
__ Engine coolant
4
__ Exhaust pipes and mountings
__ Radiator and condenser
__ Steering gear box
__ Steering linkage and boots
Note:
Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas
may shorten the life of the cabin air filter. Replacement may be needed if you
notice reduced air flow from the air conditioner and heater or if the windows fog
easily when you use the
Freshmode. Consult your dealer if any of these
conditions occur.
Additional Maintenance Items for Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect engine air filterTighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE
REQUIRED” on the multi-information display after engine oil replacement.
2Perform these service items only if you drive primarily under the conditions indicated.3Initial replacement at 100,000 miles/120 months. Replace every 50,000 miles/60 months thereafter. Refer to
“Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
4Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log49