Page 506 of 588
506
5-2. Steps to take in an emergency
VERSO_WE_OM64524E
If you have a flat tire (vehicles with emergency tire puncture repair kit)
Your vehicle is equipped with an emergency tire puncture repair kit.
A puncture caused by a nail or screw passing through the tire tread
can be repaired temporarily with the emergency tire puncture repair
kit.
Before repairing the vehicle
Stop the vehicle in a safe place on a hard, flat surface.
Set the parking brake.
Shift the lever to “P” (Multidrive or automatic transmission) or
“N” (manual transmission).
Stop the engine.
Turn on the emergency flashers. (P. 464)
Location of the emergency tire puncture repair kit, jack and
tools
Vehicles without the third seats
Jack
handleEmergency tire
puncture repair kit
Wheel nut wrench
Towing eyelet
Jack
Page 520 of 588

520 5-2. Steps to take in an emergency
VERSO_WE_OM64524E
Emergency start function (vehicles with smart entry & start system)
When the engine does not start, the following steps can be used as
an interim measure to start the engine if the “ENGINE START STOP”
switch is functioning normally.
Vehicles with a Multidrive or an automatic transmission
Set the parking brake.
Put the shift lever in “P”.
Set the “ENGINE START STOP” switch to the ACCESSORY
mode.
Press and hold the “ENGINE START STOP” switch about 15
seconds while depressing the brake pedal firmly.
The starter motor does not turn over, the personal/interior
lights and headlights do not turn on, or the horn does not
sound
One of the following may be the cause of the problem.
One or both of the battery terminals may be disconnected.
The battery may be discharged. (P. 528)
There may be a malfunction in the steering lock system. (vehi-
cles with smart entry & start system)
Contact any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional, if the problem cannot be
repaired, or if repair procedures are unknown.
Page 522 of 588
522
5-2. Steps to take in an emergency
VERSO_WE_OM64524E
If the shift lever cannot be shifted from P (vehicles with a Multidrive or an automatic transmission)
For vehicles with a Multidrive or an automatic transmission: If the
shift lever cannot be shifted with your foot on the brake, there may
be a problem with the shift lock system (a system to prevent acci-
dental operation of the shift lever). Have the vehicle inspected by any
authorized Toyota dealer or repairer, or another duly qualified and
equipped professional, immediately.
The following steps may be used as an emergency measure to
ensure that the shift lever can be shifted.
Set the parking brake.
Vehicles without smart entry & start system: Turn the
engine switch to the “ACC” position.
Vehicles with smart entry & start system: Turn the “ENGINE
START STOP” switch to the ACCESSORY mode.
Depress the brake pedal.
Press the “SHIFT LOCK” but-
ton.
The shift lever can be shifted
while the button is pressed.
Page 526 of 588

526 5-2. Steps to take in an emergency
VERSO_WE_OM64524E
Changing “ENGINE START STOP” switch modes and starting the
engine
Vehicles with a Multidrive or an automatic transmission: Shift
the shift lever to “P” and apply the brakes.
Vehicles with a manual transmission: Shift the shift lever to
“N” and depress the clutch pedal.
Touch the Toyota emblem side of
the electronic key to the
“ENGINE START STOP” switch.
An alarm will sound to indicate
that the start function cannot
detect the electronic key that is
touched to the “ENGINE START
STOP” switch if any of the doors
is opened and closed while the
key is touched to the switch.
To change “ENGINE START STOP” switch modes: Within 10
seconds of the buzzer sounding, release the brake pedal
(Multidrive or automatic transmission) or clutch pedal (manual
transmission) and press the “ENGINE START STOP” switch.
Modes can be changed each time the switch is pressed.
(P. 192)
To start the engine: Press the “ENGINE START STOP” switch
within 10 seconds after the buzzer sounds, keeping the brake
pedal (Multidrive or automatic transmission) or clutch pedal
(manual transmission) depressed.
In the event that the “ENGINE START STOP” switch still cannot be
operated, contact any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional.
Page 527 of 588
5
527 5-2. Steps to take in an emergency
When trouble arises
VERSO_WE_OM64524E
Stopping the engine
Shift the shift lever to “P” (Multidrive or automatic transmission) or “N” (man-
ual transmission) and press the “ENGINE START STOP” switch as you nor-
mally do when stopping the engine.
Replacing the key battery
As the above procedure is the temporary measure, it is recommended that
the electronic key battery be replaced immediately when the battery
depletes. (P. 432)
Alarm (if equipped)
Using the mechanical key to lock the doors will not set the alarm system.
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered. (P. 122)
Page 529 of 588

5
529 5-2. Steps to take in an emergency
When trouble arises
VERSO_WE_OM64524E
Starting the engine when the battery is discharged (vehicles with a
Multidrive or an automatic transmission)
The engine cannot be started by push-starting.
Avoiding a discharged battery
Turn off the headlights and the audio system while the engine is turned
off.
Turn off any unnecessary electrical components when the vehicle is run-
ning at a low speed for an extended period, such as in heavy traffic, etc.
Charging the battery
The electricity stored in the battery will discharge gradually even when the
vehicle is not in use, due to natural discharge and the draining effects of cer-
tain electrical appliances. If the vehicle is left for a long time, the battery may
discharge, and the engine may be unable to start. (The battery recharges
automatically during driving.)
Vehicles without smart entry & start system: Maintain the
engine speed of the second vehicle and turn the engine
switch to the “ON” position, then start the vehicle’s engine.
Vehicles with smart entry & start system: Maintain the
engine speed of the second vehicle and turn the “ENGINE
START STOP” switch to IGNITION ON mode, then start the
vehicle’s engine.
Once the vehicle’s engine has started, remove the jumper
cables in the exact reverse order in which they were con-
nected.
Once the engine starts, have the vehicle checked at any autho-
rized Toyota dealer or repairer, or another duly qualified and
equipped professional, as soon as possible.
Page 536 of 588

536
5-2. Steps to take in an emergency
VERSO_WE_OM64524E
If the vehicle becomes stuck
Emergency hook
Carry out the following procedures if the tires spin or the vehicle
becomes stuck in mud, dirt, or snow.
Stop the engine. Set the parking brake and put the shift
lever in “P” (Multidrive or automatic transmission) or “N”
(manual transmission).
Remove the mud, snow, or sand from around the stuck tire.
Place wood, stones or some other material to help provide
traction under the tires.
Restart the engine.
Shift the shift lever to the “D” or “R” position (Multidrive or
automatic transmission) or “1” or “R” position (manual
transmission) and carefully apply the accelerator to free the
vehicle.
If equipped, turn off the TRC and/or VSC+ systems if it is
difficult to get out because of TRC and/or VSC+ operation.
(P. 268)
When your vehicle becomes stuck and
cannot move, the emergency hook is
used for another vehicle to pull your vehi-
cle out in an emergency.
Your vehicle is not designed to tow
another vehicle.
Do not use the right rear hook. It is not
designed for towing.
Page 537 of 588
5
537 5-2. Steps to take in an emergency
When trouble arises
VERSO_WE_OM64524E
CAUTION
When attempting to free a stuck vehicle
If you choose to rock the vehicle back and forth to free it, make sure the sur-
rounding area is clear, to avoid striking other vehicles, objects or persons.
The vehicle may also lunge forward or lunge back suddenly as it becomes
free. Use extreme caution.
When shifting the shift lever
Vehicles with a Multidrive or an automatic transmission: Be careful not to
shift the shift lever with the accelerator pedal depressed.
This may lead to unexpected rapid acceleration of the vehicle that may
cause an accident and result in death or serious injury.
NOTICE
To avoid damaging the transmission and other components
Avoid spinning the wheels and do not rev the engine.
If the vehicle remains stuck after trying these procedures, the vehicle may
require towing to be freed.