2011 RAM CHASSIS CAB service

INTRODUCTION
Congratulations on selecting your new Chrysler Group
LLC vehicle. Be assured that it represents precision
workmanship, distinctive styling, and high quality - all
essentials that are traditional to our vehicles.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by a Warranty Information Booklet,
located on the DVD, and various customer-oriented
documents. Please take the time to read these publica-
tions carefully. Following the instructions and recom-
mendations in this manual will help assure safe and
enjoyable operation of your vehicle.
NOTE: After you read the manual, it should be stored
in the vehicle for convenient referencing and remain
with the vehicle when sold, so that the new owner will
be aware of all safety warnings. When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine MOPAR  parts, and cares about
your satisfaction.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the
items of equipment ordered, certain descriptions and
illustrations may differ from your vehicle’s equipment
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the
symbols that may be used on your vehicle or throughout
this Owner’s Manual:4 INTRODUCTION

WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against op-
erating procedures that could result in an accident or
bodily injury. It also contains CAUTIONS against proce-
dures that could result in damage to your vehicle. If you
do not read this entire manual, you may miss important
information. Observe all Warnings and Cautions.
VAN CONVERSIONS/CAMPERS
The Manufacturer’s Warranty does not apply to body
modifications or special equipment installed by van
conversion/camper manufacturers/body builders. Refer
to the Warranty information book, Section 2.1.C. Such
equipment includes video monitors, VCRs, heaters,
stoves, refrigerators, etc. For warranty coverage and
service on these items, contact the applicable manufac-
turer. Operating instructions for the special equipment in-
stalled by the conversion/camper manufacturer should
also be supplied with your vehicle. If these instructions
are missing, please contact your authorized dealer for
assistance in obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builders Guide refer to:
www.dodgebodybuilder.com. This website contains di-
mensional and technical specifications for your vehicle. It
is intended for Second Stage Manufacturer’s technical
support. For service issues, contact your authorized
dealer.
VEHICLE IDENTIFICATION NUMBER
The Vehicle Identification Number (VIN) is found on the
left front corner of the instrument panel, visible through
the windshield. This number also appears on the Auto-
mobile Information Disclosure Label affixed to a window
on your vehicle, the vehicle registration and title.6 INTRODUCTION

SENTRY KEY 
The Sentry Key  Immobilizer System prevents unautho-
rized vehicle operation by disabling the engine. The
system does not need to be armed or activated. Operation
is automatic, regardless of whether the vehicle is locked
or unlocked.
The system uses a Key Fob with a factory-mated Remote
Keyless Entry (RKE) transmitter and Wireless Ignition
Node (WIN) to prevent unauthorized vehicle operation.
Therefore, only Key Fobs that are programmed to the
vehicle can be used to start and operate the vehicle. The
system will not allow the engine to crank if an invalid
Key Fob is used to start and operate the vehicle.
NOTE: A Key Fob that has not been programmed is also
considered an invalid key.
During normal operation, after turning on the ignition
switch, the Vehicle Security Light will turn on for three
seconds for a bulb check. If the light remains on after the bulb check, it indicates that there is a problem with the
electronics. In addition, if the light begins to flash after
the bulb check, it indicates that someone used an invalid
Key Fob to try to start the engine. Either of these
conditions will result in the engine being shut off after
two seconds.
If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than 10 sec-
onds), it indicates that there is a fault in the electronics.
Should this occur, have the vehicle serviced as soon as
possible by an authorized dealer.
CAUTION!The Sentry Key  Immobilizer system is not compat-
ible with some after-market remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.16 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

All of the Key Fobs provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Keys
NOTE: Only Key Fobs that are programmed to the
vehicle electronics can be used to start and operate the
vehicle. Once a Key Fob is programmed to a vehicle, it
cannot be programmed to any other vehicle.
CAUTION!Always remove the Sentry Keys  from the vehicle
and lock all doors when leaving the vehicle unat-
tended.
At the time of purchase, the original owner is provided
with a four-digit Personal Identification Number (PIN).
Keep the PIN in a secure location. This number is
required for authorized dealer replacement of Key Fobs. Duplication of Key Fobs may be performed at an autho-
rized dealer, this procedure consists of programming a
blank Key Fob to the vehicle electronics. A blank Key Fob
is one that has never been programmed.
NOTE:
• When having the Sentry Key  Immobilizer System
serviced, bring all vehicle keys with you to an autho-
rized dealer.
• If a programmed Key Fob is lost, see your authorized
dealer to have all remaining Key Fobs erased from the
system’s memory. This will prevent the lost Key Fobs
from starting your vehicle. The remaining Keys Fobs
must then be reprogrammed.
Customer Key Programming
Programming Key Fobs or RKE transmitters may be
performed at an authorized dealer. 2 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 17

The ORC contains a backup power supply system that
may deploy the airbags even if the battery loses power or
it becomes disconnected prior to deployment.
Also, the ORC turns on the Airbag Warning
Light in the instrument panel for approxi-
mately four to eight seconds for a self-check
when the ignition is first turned on. After the
self-check, the Airbag Warning Light will turn off. If the
ORC detects a malfunction in any part of the system, it
turns on the Airbag Warning Light, either momentarily
or continuously. A single chime will sound if the light
comes on again after initial startup.
It also includes diagnostics that will illuminate the instru-
ment cluster Airbag Warning Light if a malfunction is
noted that could affect the airbag system. The diagnostics
also record the nature of the malfunction. WARNING!Ignoring the Airbag Warning Light in your instru-
ment panel could mean you won’t have the airbags to
protect you in a collision. If the light does not come
on, stays on after you start the vehicle, or if it comes
on as you drive, have an authorized dealer service the
airbag system immediately.
Driver and Passenger Airbag Inflator Units
The Driver and Passenger Airbag Inflator Units are
located in the center of the steering wheel and the right
side of the instrument panel (if equipped). When the
ORC detects a collision requiring the Advanced Front
Airbags, it signals the inflator units. A large quantity of
non-toxic gas is generated to inflate the Advanced Front
Airbags. Different airbag inflation rates are possible,
based on the collision type and severity. The steering
wheel hub trim cover and the upper right side of the 2 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 55

If you do have a collision which deploys the airbags, any
or all of the following may occur:
• The nylon airbag material may sometimes cause abra-
sions and/or skin reddening to the driver and front
passenger as the airbags deploy and unfold. The
abrasions are similar to friction rope burns or those
you might get sliding along a carpet or gymnasium
floor. They are not caused by contact with chemicals.
They are not permanent and normally heal quickly.
However, if you haven’t healed significantly within a
few days, or if you have any blistering, see your doctor
immediately.
• As the airbags deflate, you may see some smoke-like
particles. The particles are a normal by-product of the
process that generates the non-toxic gas used for
airbag inflation. These airborne particles may irritate the skin, eyes, nose, or throat. If you have skin or eye
irritation, rinse the area with cool water. For nose or
throat irritation, move to fresh air. If the irritation
continues, see your doctor. If these particles settle on
your clothing, follow the garment manufacturer’s in-
structions for cleaning.
Do not drive your vehicle after the airbags have de-
ployed. If you are involved in another collision, the
airbags will not be in place to protect you.
WARNING!Deployed airbags cannot protect you in another col-
lision. Have the airbags replaced by an authorized
dealer as soon as possible. Also, have the Occupant
Restraint Controller (ORC) system serviced as well. 2 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 57

Maintaining Your Airbag System
WARNING!• Modifications to any part of the airbag system
could cause it to fail when you need it. You could
be injured if the airbag system is not there to
protect you. Do not modify the components or
wiring, including adding any kind of badges or
stickers to the steering wheel hub trim cover or the
upper right side of the instrument panel. Do not
modify the front bumper, vehicle body structure,
or add aftermarket side steps or running boards.
• It is dangerous to try to repair any part of the
airbag system yourself. Be sure to tell anyone who
works on your vehicle that it has an airbag system.
(Continued) WARNING! (Continued)• Do not attempt to modify any part of your ad-
vanced airbag system. The airbag may inflate
accidentally or may not function properly if modi-
fications are made. Take your vehicle to an autho-
rized dealer for any advanced airbag system ser-
vice. If your seat, including your trim cover and
cushion, needs to be serviced in any way (includ-
ing removal or loosening/tightening of seat attach-
ment bolts), take the vehicle to your authorized
dealer. Only manufacturer approved seat accesso-
ries may be used. If it is necessary to modify the
airbag system for persons with disabilities, contact
your authorized dealer.58 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Front seat belt assemblies must be replaced after a
collision. Rear seat belt assemblies must be replaced after
a collision if they have been damaged (i.e., bent retractor,
torn webbing, etc.). If there is any question regarding belt
or retractor condition, replace the belt.
Airbag Warning Light
The light should come on and remain on for four to eight
seconds as a bulb check when the ignition switch is first
turned ON. If the light is not lit during starting, see your
authorized dealer. If the light stays on, flickers, or comes
on while driving, have the system checked by an autho-
rized dealer.
Defroster
Check operation by selecting the defrost mode and place
the blower control on high speed. You should be able to
feel the air directed against the windshield. See your
authorized dealer for service if your defroster is
inoperable. Floor Mat Safety Information
Always use floor mats designed to fit the foot well of
your vehicle. Use only floor mats that leave the pedal
area unobstructed and that are firmly secured so that
they cannot slip out of position and interfere with the
pedals or impair safe operation of your vehicle in other
ways.
WARNING!Pedals that cannot move freely can cause loss of
vehicle control and increase the risk of serious per-
sonal injury.
• Always make sure that floor mats are properly
attached to the floor mat fasteners.
(Continued)74 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE