2011 RAM CHASSIS CAB phone

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
• If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
• If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealership name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726–4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300446 IF YOU NEED CONSUMER ASSISTANCE

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE: A street address is required when ordering
manuals (no P.O. Boxes).
• Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
9 IF YOU NEED CONSUMER ASSISTANCE 449

Carbon Monoxide Warning ............... 73,321
Cargo Light ............................ 144
Cellular Phone ........................ 88,247
Center High Mounted Stop Light ............ 419
Center Lap Belts ......................... 46
Center Seat Storage Compartment ............ 166
Certification Label ....................... 324
Chart, Tire Sizing ........................ 296
Check Engine Light
(Malfunction Indicator Light) ............. 189,379
Checking Your Vehicle For Safety ............. 72
Checks, Safety ........................... 72
Child Restraint ........................ 60,61
Child Restraint Tether Anchors ............. 64,67
Child Seat ............................ 61,65
Cigar Lighter ........................... 160
Cleaning
Wheels ............................. 407
Climate Control ......................... 247 Clock ............................. 212,221
Compact Disc (CD) Maintenance ............. 246
Compass .............................. 203
Compass Calibration ..................... 204
Compass Variance ....................... 204
Computer, Trip/Travel .................... 201
Connector
UCI ................................ 235
Universal Consumer Interface (UCI) ......... 235
Console, Overhead ....................... 155
Contract, Service ........................ 447
Coolant Pressure Cap (Radiator Cap) .......... 395
Cooling System ......................... 392
Adding Coolant (Antifreeze) .............. 394
Coolant Capacity ...................... 422
Coolant Level ...................... 393,396
Disposal of Used Coolant ................ 396
Drain, Flush, and Refill .................. 393
Inspection ........................... 396456 INDEX

Guide, Body Builders ...................... 6
GVWR ............................... 324
Hands-Free Phone (Uconnect™) .............. 88
Hazard
Driving Through Flowing, Rising,
or Shallow Standing Water ............... 285
Hazard Warning Flasher ................... 356
Head Restraints ......................... 126
Headlights ............................ 416
Automatic ........................... 141
Cleaning ............................ 408
High Beam .......................... 146
High Beam/Low Beam Select Switch ........ 146
Lights On Reminder .................... 144
Passing ............................. 146
Switch .............................. 141
Heated Mirrors ....................... 85,171
Heated Seats ........................... 130 Heater ............................... 248
Heater, Engine Block ..................... 265
High Beam/Low Beam Select (Dimmer) Switch . . 146
Hitches
Trailer Towing ........................ 329
Hoisting .............................. 366
Hood Release .......................... 138
Hub Caps ............................. 362
Ignition ............................... 14
Key ............................... 12,14
Ignition Key Removal ..................... 14
Illuminated Entry ........................ 19
Immobilizer (Sentry Key) ................... 16
Infant Restraint ........................ 60,61
Inflation Pressure Tires .................... 313
Information Center, Vehicle ................. 192
Inside Rearview Mirror .................... 81
Instrument Cluster .................... 177,179460 INDEX

Identification Logo ..................... 383
Materials Added to ..................... 384
Pressure Gauge ....................... 182
Recommendation ...................... 383
Synthetic ............................ 384
Viscosity ............................ 383
Onboard Diagnostic System .............. 378,379
Operating Precautions .................... 378
Operator Manual (Owner’s Manual) ............ 4
Outside Rearview Mirrors .................. 82
Overdrive ............................. 272
Overdrive OFF Switch .................... 272
Overhead Console ....................... 155
Overheating, Engine ...................... 180
Owner’s Manual (Operator Manual) ......... 4,449
Panic Alarm ............................ 24
Parking Brake .......................... 289
Passing Light ........................... 146 Pedals, Adjustable ....................... 149
Personal Settings ........................ 205
Pets .................................. 71
Pets, Transporting ........................ 71
Phone, Cellular .......................... 88
Phone, Hands-Free (Uconnect™) .............. 88
Placard, Tire and Loading Information ......... 300
Power
Door Locks ........................... 30
Mirrors .............................. 84
Outlet (Auxiliary Electrical Outlet) ....... 157,160
Seats ............................... 127
Sliding Rear Window ................... 172
Steering .......................... 288,289
Windows ............................. 34
Power Steering Fluid ..................... 424
Pregnant Women and Seat Belts .............. 49
Programmable Electronic Features ............ 205464 INDEX

Cooling System Tips .................... 340
Hitches ............................. 329
Minimum Requirements ................. 331
Mirrors .............................. 87
Trailer and Tongue Weight ............... 330
Wiring .............................. 338
Trailer Towing Guide ..................... 330
Trailer Weight .......................... 330
Transfer Case ........................... 401
Electronically Shifted ................... 278
Fluid ............................... 424
Transmission
Automatic ........................ 268,402
Fluid ............................... 424
Maintenance ......................... 402
Shifting ............................. 266
Transmitter Battery Service
(Remote Keyless Entry) .................... 24 Transmitter Programming
(Remote Keyless Entry) .................... 20
Transmitter, Remote Keyless Entry (RKE) ........ 20
Tread Wear Indicators .................... 310
Trip Odometer .......................... 182
Turn Signals ...................... 145,179,416
UCI Connector ......................... 235
Uconnect™ (Hands-Free Phone) .............. 88
Uniform Tire Quality Grades ................ 451
Universal Consumer Interface (UCI) Connector . . . 235
Variance, Compass ....................... 204
Vehicle Identification Number (VIN) ............ 6
Vehicle Loading ...................... 301,324
Vehicle Modifications/Alterations .............. 7
Vehicle Storage ....................... 257,415
Voice Recognition System (VR) .............. 118
Voltmeter ............................. 186
10 INDEX 469