2011 Ram 5500 Chassis Cab maintenance

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 449

vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists toacquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
454 IF YOU NEED CONSUMER ASSISTANCE

Adding Fuel........................... 326
Adjustable Pedals ....................... 148
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . 388
Air Conditioner Maintenance ............... 390
Air Conditioning ........................ 249
Air Conditioning Controls ................. 249
Air Conditioning, Operating Tips ............ 260
Air Conditioning Refrigerant .............390,391
Air Conditioning System .............249,253,390
Air Pressure, Tires .................... 308,317
Airbag ................................ 50
Airbag Deployment ....................... 56
Airbag Light ................... 51,55,59,75,191
Airbag Maintenance ....................... 58
Airbag, Side ............................ 54
Airbag, Window (Side Curtain) ............... 54
Alarm Light ........................... 183
Alarm, Panic ............................ 24
Alarm (Security Alarm) .................... 18 Alarm System (Security Alarm)
............... 18
Alterations/Modifications, Vehicle ............. 7
Antenna, Satellite Radio ................... 243
Antifreeze (Engine Coolant) ..............397,398
Capacities ........................... 426
Disposal ............................ 400
Anti-Lock Warning Light ...............191,296
Anti-Theft Security Alarm (Theft Alarm) ........ 18
Anti-Theft System ........................ 18
Appearance Care ........................ 409
Ashtray ............................... 159
Assistance Towing ....................... 102
Auto Down Power Windows ................ 35
Automatic Dimming Mirror ................. 82
Automatic Headlights .................... 139
Automatic Temperature Control (ATC) ......... 253
Automatic Transmission Adding Fluid ......................... 407
Fluid and Filter Changes ................. 408
458 INDEX

Center Lap Belts......................... 47
Center Seat Storage Compartment ............ 166
Certification Label ....................... 328
Chart, Tire Sizing ........................ 299
Check Engine Light
(Malfunction Indicator Light) .............190,383
Checking Your Vehicle For Safety ............. 73
Checks, Safety ........................... 73
Child Restraint ........................ 61,62
Child Restraint Tether Anchors .............64,68
Child Seat ............................ 62,66
Cigar Lighter ........................... 159
Cleaning Wheels ............................. 411
Climate Control ......................... 248
Clock ........................ 21 1,212,216,225
Compact Disc (CD) Maintenance ............. 247
Compass .............................. 202
Compass Calibration ..................... 204 Compass Variance
....................... 204
Computer, Trip/Travel .................... 201
Connector UCI ................................ 236
Universal Consumer Interface (UCI) ......... 236
Console, Overhead ....................... 154
Contract, Service ........................ 451
Coolant Pressure Cap (Radiator Cap) .......... 399
Cooling System ......................... 396
Adding Coolant (Antifreeze) .............. 398
Coolant Capacity ...................... 426
Coolant Level ...................... 396,400
Disposal of Used Coolant ................ 400
Drain, Flush, and Refill .................. 397
Inspection ........................... 400
Points to Remember .................... 400
Pressure Cap ......................... 399
Radiator Cap ......................... 399
Selection of Coolant (Antifreeze) .........397,427
460 INDEX

Cruise Control (Speed Control).............. 150
Cupholders ............................ 161
Customer Assistance ..................... 449
Daytime Running Lights ................... 143
Dealer Service .......................... 385
Defroster, Rear Window ................... 170
Defroster, Windshield ................75,251,257
Delay (Intermittent) Wipers ................. 146
Differential, Limited-Slip .................. 287
Dipsticks Automatic Transmission ................. 407
Power Steering ........................ 292
Disposal Antifreeze (Engine Coolant) ............... 400
Door Locks ............................. 28
Driving Through Flowing, Rising, or Shallow
Standing Water ........................ 288 Dual Rear Wheels
..................... 320,366
Electric Rear Window Defrost ............... 170
Electrical Power Outlets ................... 156
Electronic Range Select (ERS) ............... 270
Electronic Speed Control (Cruise Control) ...... 150
Electronic Vehicle Information Center (EVIC) .... 194
Electronically Shifted Transfer Case ........... 280
Emergency Brake ........................ 292
Emergency, In Case of Freeing Vehicle When Stuck ............... 374
Hazard Warning Flasher ................. 358
Jump Starting ......................... 370
Tow Hooks .......................... 375
Towing ............................. 376
Emission Control System Maintenance ......383,430
Engine ............................... 381
Air Cleaner .......................... 388
Block Heater ......................... 267
10
INDEX 461

Hazard Warning Flasher................. 358
Headlights ........................... 139
High Beam ........................ 145,187
High Beam Indicator .................... 187
High Beam/Low Beam Select ............. 145
Illuminated Entry ....................... 19
Instrument Cluster ..................... 180
Interior .......................... 141,154
Lights On Reminder .................... 143
Low Fuel ............................ 187
Oil Pressure .......................... 189
Passing ............................. 144
Seat Belt Reminder ..................... 193
Security Alarm (Theft Alarm) .............. 183
Service ............................. 420
Theft Alarm (Security Alarm) .............. 183
Transfer Case ......................... 280
Turn Signal ...................... 75,144,420
Warning (Instrument Cluster Description) ..... 180Limited-Slip Differential
................287,405
Loading Vehicle ......................... 328
Tires ............................... 303
Locks ................................. 28
Child Protection ........................ 32
Door ................................ 28
Power Door ........................... 29
Lower Anchors and Tether for CHildren
(LATCH) .............................. 64
Lubrication, Body ....................... 392
Lug Nuts ........................... 364,366
Maintenance Free Battery .................. 389
Maintenance Procedures ................... 385
Maintenance Schedule .................430,432
Maintenance Schedules .................... 430
Malfunction Indicator Light (Check Engine) ..... 383
Manual, Service ......................... 453
466 INDEX

Rear Axle (Differential).................404,405
Rear Window Features .................... 170
Rear Window, Sliding ..................... 172
Reclining Front Seats ..................... 123
Recreational Towing ...................... 347
Shifting into Transfer Case Neutral (N) ....348,351
Shifting out of Transfer Case Neutral (N) . . 349,353
Reformulated Gasoline .................... 322
Refrigerant ............................ 391
Reminder, Seat Belt ....................... 48
Remote Control Starting System ........................ 25
Remote Keyless Entry (RKE) ................. 20
Remote Sound System (Radio) Controls ........ 246
Remote Starting System .................... 25
Replacement Keys ........................ 16
Replacement Parts ....................... 384
Replacement Tires ....................... 315
Reporting Safety Defects ................... 452 Resetting Oil Change Indicator
...........185,199
Restraint, Head ......................... 124
Restraints, Child ....................... 61,66
Restraints, Occupant ...................... 37
Rotation, Tires .......................... 319
Safety Checks Inside Vehicle ................. 74
Safety Checks Outside Vehicle ............... 75
Safety Defects, Reporting .................. 452
Safety, Exhaust Gas ....................... 74
Safety Information, Tire ................... 297
Safety Tips ............................. 73
Satellite Radio Antenna ................... 243
Satellite Radio (Uconnect studios)........... 242
Schedule, Maintenance .................... 430
Seat Belt Maintenance .................... 413
Seat Belt Reminder ....................... 48
Seat Belts .......................... 37,38,74
Adjustable Upper Shoulder Anchorage ........ 46
10
INDEX 469

TransmissionAutomatic ........................ 270,405
Fluid ............................... 428
Maintenance ......................... 405
Shifting ............................. 268
Transmitter Battery Service
(Remote Keyless Entry) .................... 24
Transmitter Programming
(Remote Keyless Entry) .................... 20
Transmitter, Remote Keyless Entry (RKE) ........ 20
Tread Wear Indicators .................... 314
Trip Odometer .......................... 183
Turn Signals ...................... 144,180,420
UCI Connector ......................... 236
Uconnect™ (Hands-Free Phone) .............. 87
Uniform Tire Quality Grades ................ 454
Universal Consumer Interface (UCI) Connector . . . 236 Variance, Compass
....................... 204
Vehicle Identification Number (VIN) ............ 7
Vehicle Loading ...................... 304,328
Vehicle Modifications/Alterations .............. 7
Vehicle Storage ....................... 259,419
Voice Recognition System (VR) .............. 116
Voltmeter ............................. 187
Warning Lights
(Instrument Cluster Description) ............. 180
Warnings and Cautions ..................... 6
Warranty Information ..................... 452
Washers, Windshield .................. 146,393
Washing Vehicle ......................... 409
Water Driving Through ...................... 288
Wheel and Wheel Trim .................... 411
Wheel and Wheel Trim Care ................ 411
Wheel Cover ........................... 365
10
INDEX 473