2011 Ram 2500 phone

8. Disconnect the opposite end of the positive(+)jumper
cable from the positive(+)post of the booster battery.
9. Disconnect the positive(+)end of the jumper cable
from the positive(+)post of the discharged vehicle.
If frequent jump-starting is required to start your vehicle
you should have the battery and charging system in-
spected at your authorized dealer.
CAUTION!
Accessories that can be plugged into the vehicle
power outlets draw power from the vehicle’s battery,
even when not in use (i.e., cellular phones, etc.).
Eventually, if plugged in long enough, the vehicle’s
battery will discharge sufficiently to degrade battery
life and/or prevent the engine from starting.
FREEING A STUCK VEHICLE
If the vehicle becomes stuck in snow, sand or mud, it can
often be moved by a rocking motion. Move the shift lever
rhythmically between DRIVE and REVERSE while ap-
plying slight pressure to the accelerator. In general, the
least amount of accelerator pedal pressure to maintain
the rocking motion without spinning the wheels or racing
the engine is most effective.
CAUTION!
Racing the engine or spinning the wheels may lead to
transmission overheating and failure. Allow the en-
gine to idle with the shift lever in NEUTRAL for at
least one minute after every five rocking-motion
cycles. This will minimize overheating and reduce
the risk of transmission failure during prolonged
efforts to free a stuck vehicle.6
WHAT TO DO IN EMERGENCIES 505

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726–4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
594 IF YOU NEED CONSUMER ASSISTANCE

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safetydefect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
9
IF YOU NEED CONSUMER ASSISTANCE 597

Power Steering........................ 386
Radiator (Coolant Pressure)............... 536
Car Washes............................ 547
Carbon Monoxide Warning...............83,440
Cargo Light............................ 126
Cellular Phone.......................100,285
Center High Mounted Stop Light............ 564
Center Lap Belts......................... 48
Center Seat Storage Compartment............ 171
Certification Label....................... 446
Chart, Tire Sizing........................ 403
Check Engine Light
(Malfunction Indicator Light).............219,520
Checking Your Vehicle For Safety............. 82
Checks, Safety........................... 82
Child Restraint........................68,69
Child Restraint Tether Anchors.............73,76
Child Seat............................69,75
Cigar Lighter........................... 163Cleaning
Wheels............................. 548
Climate Control......................... 285
Clock.............................246,256
Compact Disc (CD) Maintenance............. 285
Compass.............................. 236
Compass Calibration..................... 237
Compass Variance....................... 237
Computer, Trip/Travel.................... 233
Connector
UCI .............................270,276
Universal Consumer Interface (UCI)......270,276
Conserving Fuel......................231,233
Console, Overhead....................... 149
Contract, Service........................ 595
Coolant Pressure Cap (Radiator Cap).......... 536
Cooling System......................... 534
Adding Coolant (Antifreeze).............. 535
Coolant Capacity...................... 569
604 INDEX

Filler Cap (Gas Cap).................... 446
Gauge.............................. 206
Light............................... 214
Methanol............................ 437
Octane Rating......................435,571
Requirements......................435,569
Saver Mode.......................231,233
Tank Capacity........................ 569
Fuel, Flexible.............See Flexible Fuel Vehicles
Fuel Optimizer......................... 231
Fuel Saver............................. 231
Fuel System Caution..................... 445
Fuses................................ 552
Garage Door Opener (HomeLink) ........... 151
Gas Cap (Fuel Filler Cap)...............446,519
Gasoline (Fuel)......................... 435
Conserving........................231,233
Gasoline, Reformulated................... 436Gauges
Coolant Temperature................... 206
Fuel............................... 206
Oil Pressure.......................... 210
Speedometer......................... 207
Tachometer.......................... 206
Voltmeter............................ 215
Gear Ranges........................ 311,319
General Information..................18,25,435
Glass Cleaning.......................... 550
Grocery Bag Retainer..................... 175
Gross Axle Weight Rating.................. 449
Gross Vehicle Weight Rating................ 449
Guide, Body Builders...................... 6
GVWR............................... 446
Hands-Free Phone (Uconnect™)............. 100
608 INDEX

Phone, Cellular......................... 100
Phone, Hands-Free (Uconnect™)............. 100
Pickup Box............................ 180
Placard, Tire and Loading Information......... 407
Power
Door Locks........................... 30
Mirrors.............................. 96
Outlet (Auxiliary Electrical Outlet).......160,164
Seats............................... 101
Sliding Rear Window................... 177
Steering..........................385,386
Sunroof............................. 157
Windows............................. 34
Power Steering Fluid..................... 572
Pregnant Women and Seat Belts.............. 53
Pretensioners
Seat Belts............................ 51
Programmable Electronic Features............ 238Programming Transmitters
(Remote Keyless Entry).................... 20
Radial Ply Tires......................... 414
Radiator Cap (Coolant Pressure Cap).......534,536
Radio Operation........................ 285
Ramp Travel Index....................... 343
Rear Axle (Differential).................... 541
Rear Cargo Area Utility Rails............... 191
Rear Park Sense System................... 138
Rear Seat, Folding..................... 110,111
Rear Window Features.................... 176
Rear Window, Sliding..................... 177
Reclining Front Seats..................... 108
Reclining Rear Seats...................... 110
Recorder, Event Data...................... 67
Recreational Towing...................... 471
Shifting into Transfer Case Neutral (N)....474,476
Shifting out of Transfer Case Neutral (N) . . 475,479
614 INDEX

Transmission........................... 311
Automatic...................... 311,316,543
Fluid............................... 572
Maintenance......................... 543
Shifting............................. 308
Transmitter Battery Service
(Remote Keyless Entry).................... 24
Transmitter, Garage Door Opener (HomeLink) . . 151
Transmitter Programming (Remote Keyless Entry) . 20
Transmitter, Remote Keyless Entry (RKE)........ 20
Tread Wear Indicators.................... 416
Trip Odometer.......................210,211
Turn Signals...................128,206,559,562
UCI Connector.......................270,276
Uconnect™ (Hands-Free Phone)............. 100
Uniform Tire Quality Grades................ 598
Universal Consumer Interface
(UCI) Connector......................270,276Universal Transmitter..................... 151
Untwisting Procedure, Seat Belt.............. 47
Utility Rails, Rear Cargo Area............... 191
Variance, Compass....................... 237
Vehicle Identification Number (VIN)............ 7
Vehicle Loading......................408,446
Vehicle Modifications/Alterations.............. 7
Vehicle Storage.......................296,558
Video Entertainment System™
(Rear Seat Video System).................. 282
Voice Recognition System (VR).............. 100
Voltmeter............................. 215
Warning Lights
(Instrument Cluster Description)..........202,206
Warnings and Cautions..................... 6
Warranty Information..................... 596
Washers, Windshield..................130,530
10
INDEX 619