2011 Ram 2500 ESP

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TO OUR CUSTOMERS:
This booklet explains the limited warranties and optional service contracts that apply
to your new vehicle. It explains exactly what’s covered, how long each warranty lasts,
and what you must do to keep the warranties in force. Please read the warranties and
other information in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet, “Chrysler Retailer” means any authorized retailer who sells and
services Chrysler, Jeep
or Dodge vehicles.
“Chrysler” and “Chrysler Canada” mean Chrysler Canada Inc.
“Chrysler parts” mean Mopar
or Autopar™ brand parts designed for Chrysler,
Jeep
or Dodge vehicles by Chrysler Group LLC.
Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned
subsidiary of Chrysler Group LLC. Jeep is a registered trademark of Chrysler Group LLC
used under licence by Chrysler Canada Inc. Mopar is a registered trademark of Chrysler
Group LLC. Autopar is a trademark of Chrysler Canada Inc.
CONTENTS
Privacy Statement.................2
Warranty Information...............4
Your rights and responsibilities........4-5
About your warranties..............6
3/60 Basic Warranty................7
5/100 Powertrain Warranty............8
5/160 Diesel Engine Warranty..........9
8/160 Hybrid System Warranty.........9
3/290 Aisin Transmission Warranty.......9
Corrosion Warranty...............10
Emission Warranties.............11-13
What is not covered.............14-63
How to get service................17
Other things you should know.......18-19
Customer Assistance...............20
Arbitration.....................21
5/100 Roadside Assistance Program . . . 22-25
Optional Service Contracts.........26-30
Maintenance Service Schedule Coupons
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Chrysler Canada Inc. (CCI) takes your privacy very seriously. We collect personal information to better serve our customers
and to provide information about our products and services. By engaging in transactions with CCI, completing on-line or
other forms, or by entering contests, you consent to our collection, use and disclosure of your personal information in
accordance with this Privacy Statement.
CCI may use your personal information to administer transactions between us; to provide you with services such as
warranty, extended service plans and customer notification programs; to correspond with you; to facilitate and enhance your
use of our websites; to facilitate product or service financing programs, including through financial service-providers or
participating financial institutions; and as otherwise required or permitted by law. CCI may disclose your personal
information to affiliates, agents, suppliers and service-providers (including financial service-providers or participating
financial institutions), as well as dealers for use in connection with the purposes noted above.
CCI may also use and disclose your personal information (including to dealers, financial service providers, participating
financial institutions, or other third parties) for the purposes of improving or providing other automotive-related products
and services, to ensure the correctness and completeness of information in databases maintained by CCI and its affiliates,
as well as its dealers; to market our products and services, and those of our affiliates and our dealers; for conducting
customer surveys; and providing you with marketing information or materials such as offers, updates and information which
may be of interest to you. At any time, you may ask CCI to stop using and disclosing your personal information for these
particular purposes by contacting us at the addresses noted below.
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PRIVACY STATEMENT

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WARRANTY
INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give
you specific legal rights. You may also have other rights which vary from
province to province. Some provinces do not allow the exclusion or
limitation of incidental or consequential damages, or limitation of how long
an implied warranty lasts or who is eligible for coverage, so the stated
limitations or exclusions may not apply to you.The limited warranties in this booklet are the only express warranties made
by Chrysler Canada Inc. applicable to this vehicle. Any implied warranty
or condition of merchantability or fitness for a particular purpose
applicable to this vehicle is limited in duration to the duration of these
limited warranties.
Chrysler Canada Inc. shall not be liable for commercial loss, special or
consequential damages resulting from breach of these written warranties
or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and
maintain your vehicle as recommended in the Owner’s Manual. Regular
scheduled maintenance, described in your Owner’s Manual and herein, is
essential to trouble-free operation.
Westrongly recommendthat you return to your selling retailer for all
service, both during and after the warranty periods. Chrysler Canada
Retailers are best equipped and trained to provide all levels of service and
maintenance for your vehicle.
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YOUR RIGHTS AND RESPONSIBILITIES

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High-tech diagnostic equipment is sometimes needed to service a vehicle
efficiently and accurately. Chrysler Canada Retailers have unique diagnos-
tic computers and electronic and mechanical tools, specially designed to
service our cars and trucks, and we provide special technical training so
their technicians can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized Chrysler Retailer. We
recommend that you return to your selling retailer for this service;
however, you may request warranty service for your vehicle from any
Chrysler Retailer. See “How to Get Service” on page 17.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers
to notify owners if the correction of a safety-related defect becomes
necessary. If you change your name or address, or if you are a subsequent
owner of this vehicle, please call the Chrysler Canada Customer Records
Department at 1-800-373-1474. You can also request to have these
changes completed by any authorized Chrysler Canada retailer.
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YOUR RIGHTS AND RESPONSIBILITIES

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OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
Chrysler Canada has a service contract specially designed for most new
vehicles, to cover repair costs beyond your vehicle’s warranty. Protection
is available for almost every operating part of your vehicle, and at
reasonable cost.
Chrysler Canada stands fully behind its service contracts. Be sure that the
contract you buy is a genuineChryslerService Contract. We arenot
responsible for other companies’ contracts. See page 26 for details on
available service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items
are normally found and corrected during new vehicle inspection. For your
protection, if you find any such defect or damage, you should tell your
selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
PRODUCTION CHANGES
Chrysler Canada and its retailers reserve the right to make changes in
vehicles built and/or sold at any time without incurring any obligations to
make the same or similar changes on vehicles which were built and/or sold
previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs,
Chrysler may offer exchange service on some parts. Moparor Autopar™
brand exchange parts may be new, remanufactured, reconditioned or
repaired, but all meet Chrysler standards and are warranted the same as
new parts. Examples of parts that may be serviced by exchange include
engines, transmissions, instrument clusters, radios, tape and CD players,
speedometers and various electronic modules.
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OTHER THINGS YOU SHOULD KNOW

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ROADSIDE
ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all
new 2011 vehicles which have a3-year or 60,000-kilometreBasic
Warranty and a5-year or 100,000-kilometrePowertrain Warranty. Eligible
vehicles must be registered in Canada and are covered for5 years or
100,000 kilometres,whichever occurs first, from the vehicle’s warranty
start date. Vehicles placed in taxi, limousine, postal or ambulance service
and all SRT vehicles are covered for roadside assistance for3 years or
60,000 kilometresonly (whichever occurs first). Roadside Assistance
service will be provided to the owner or driver of an eligible vehicle.•NEED A TOW?If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized Chrysler
Canada Retailer which services your brand of vehicle (or to the Chrysler
Canada Retailer of your choice, provided it is within a 35-kilometre
distance of the point of breakdown).
•STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to a
public roadway and appears to be undamaged, and the tow facility has
access, it will be winched to the nearest road surface. If your vehicle is
unable to proceed under its own power and a tow is required once the
winch is performed, you will be responsible for paying the service facility
for the winch and the tow.
•DEAD BATTERY?If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,
your vehicle will be towed to the nearest Chrysler Retailer (or to the
Chrysler Retailer of your choice provided it is within a 35-kilometre
distance of the point of breakdown).
•LOCKED OUT?If your keys are locked in your vehicle or your locks
are frozen, help will be sent to your location. (Service is limited to
providing access to the seating area only and does not include the cost of
replacing keys.)
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ROADSIDE ASSISTANCE

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•FLAT TIRE?If you have a flat tire, the service facility will remove it
and install your spare tire. The spare tire must be inflated and in sound
operating condition. Tire repairs are not covered.
•OUT OF FUEL ?If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all
other cases, including alternate fuels, your vehicle will be towed to the
nearest re-fuelling centre. In these instances, the cost of fuel purchased will
be your responsibility.
Please read “About Roadside Assistance” (page 24) because there are
some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call
this toll-free number anytime, from any location in Canada or the United
States:1-800-363-4869(this number does not ring at Chrysler Canada).
Please identify yourself as a Chrysler vehicle owner and be ready to
provide:
❏Your Vehicle Identification Number
❏Your licence plate number
❏Your odometer reading (kilometres)❏The location of your vehicle and the phone number where you can
be reached
❏Type of service needed (tow, flat tire, battery boost, etc.)
Note:•In severe weather, some delays may be expected.
•You will have to personally authorize the service provided by the
tow company
•If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service.
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at5 years or
100,000 kilometres(or at3 years or 60,000 kilometres,if applicable),
whichever occurs first. If you call the toll-free number for assistance after
the program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance
program.* For warranted emission system repairs after the program
expires, towing (only) will be provided on a reimbursement basis. Call the
toll-free number and service will be dispatched, but you will have to pay
for the tow. For reimbursement consideration, see your authorized retailer
for further details.
*See page 10.
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ABOUT ROADSIDE ASSISTANCE
The Chrysler Canada Roadside Assistance Program is not a warranty, but
the coverage is concurrent with the Basic and Powertrain Warranties.
Covered service must be provided in Canada or the Continental United
States and is limited to plated and insured vehicles that use public
roadways.
Service will not be provided free if you have driven into an area that is
inaccessible to the service vehicle or is not a regularly travelled and
maintained public road (such as beaches, recreational areas, construction
sites, open fields, private and seasonal roads). Cross-country, logging,
autocross and any other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become
stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance
of the problem is within the control of the driver or owner), or towing from
one retailer to another, or service if the driver appears to be under the
influence of alcohol or drugs.
The program does not pay for parts, tires, repairs, labour or vehicle storage.
Parts, repairs, or labour covered under a vehicle warranty will be provided
by your Chrysler Canada Retailer.The program does not pay for towing required because of an accident.
For example, if a vehicle is winched from a ditch or snowbank and is then
determined to need a tow because of damage suffered when it left the road,
the tow will not be covered.
The program does not cover any “incidental or consequential damages”
connected with the failure of your vehicle or providing services to you.
Such damages include lost time, inconvenience, loss of use of your
vehicle, rental cars, fuel, telephone, travel or lodging, loss of personal or
commercial property, loss of revenue, etc.
All service providers are independent contractors and are not employees or
agents of Chrysler Canada. Any loss or damage to your vehicle or personal
property resulting from providing roadside service is the responsibility of
the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to
your own insurance company within 24 hours and before any repairs are
performed.
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