2011 NISSAN Consumer Safety & Air Bag Information Guide 15
NISSAN’S CUSTOMER CARE PROGRAM
NISSAN CARES...
Both NISSAN and your NISSAN dealer are dedicated to serving all your automotive needs.
Your complete satisfaction with your vehicle and your NISSAN dealer are our primary
concerns. Your NISSAN dealer is always available to assist you with all your automobile
service requirements.
If, however, a situation arises that you believe has not been addressed to your satisfaction,
we ask that you take the following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a problem still exists, contact the
dealership’s Consumer Affairs manager or owner. They are best equipped to resolve the
matter for you.
STEP 2:
If the concern still has not been addressed to your satisfaction, please contact our
(NISSAN’s) Consumer Affairs Department using our toll-free telephone number:
1-800-NISSAN-1 (1-800-647-7261)
The Consumer Affairs Department will ask for the following information:
ƒ Your name, address, and telephone number
ƒ Vehicle Identification Number (on dashboard)
ƒ Date of purchase
ƒ Current odometer reading
ƒ Your NISSAN dealer’s name
ƒ Details of the concern
Or, you can write to NISSAN with the above information at:
NISSAN North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe NISSAN has been unable to satisfactorily address the issue
with your vehicle, a special automotive complaint resolution program called BBB AUTO
LINE is available to you. The Council of Better Business Bureaus, Inc. (BBB) independently
operates the BBB AUTO LINE program.
