2011 NISSAN Consumer Safety & Air Bag Information Guide 15
NISSAN’S CUSTOMER CARE PROGRAM
NISSAN CARES...
Both NISSAN and your NISSAN dealer are dedicated to serving all your automotive needs.
Your complete satisfaction with your vehicle and your NISSAN dealer are our primary
concerns. Your NISSAN dealer is always available to assist you with all your automobile
service requirements.
If, however, a situation arises that you believe has not been addressed to your satisfaction,
we ask that you take the following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a problem still exists, contact the
dealership’s Consumer Affairs manager or owner. They are best equipped to resolve the
matter for you.
STEP 2:
If the concern still has not been addressed to your satisfaction, please contact our
(NISSAN’s) Consumer Affairs Department using our toll-free telephone number:
1-800-NISSAN-1 (1-800-647-7261)
The Consumer Affairs Department will ask for the following information:
ƒ Your name, address, and telephone number
ƒ Vehicle Identification Number (on dashboard)
ƒ Date of purchase
ƒ Current odometer reading
ƒ Your NISSAN dealer’s name
ƒ Details of the concern
Or, you can write to NISSAN with the above information at:
NISSAN North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe NISSAN has been unable to satisfactorily address the issue
with your vehicle, a special automotive complaint resolution program called BBB AUTO
LINE is available to you. The Council of Better Business Bureaus, Inc. (BBB) independently
operates the BBB AUTO LINE program.
2011 NISSAN Consumer Safety & Air Bag Information Guide 17
BBB AUTO LINE may not be available in all states. We, NISSAN, would be pleased to
provide you with information about the availability of BBB AUTO LINE in your state. Or, you
can call the BBB AUTO LINE telephone number listed on page 16.
NISSAN vehicles less than three years old from date of original delivery with fewer than
36,000 miles are eligible for the BBB AUTO LINE program.
NISSAN’S COMMITMENT
TO CUSTOMER SATISFACTION
ASSISTANCE OUTSIDE OF WARRANTY
In our continuing effort to convey our commitment to service and customer satisfaction,
NISSAN may occasionally offer to pay or reimburse for part or all of the cost of making
certain, specific repairs beyond or outside of the terms of the warranty for some specific
vehicle models. (Some states refer to such programs as “adjustment programs.”) In such
circumstances, NISSAN mails notices to all known registered owners of affected vehicles.
You may additionally inquire of your authorized NISSAN dealer or of NISSAN directly
(through the 1-800-NISSAN-1 telephone number) of the applicability of such programs to
your vehicle.
NISSAN may occasionally offer special assistance that may pay for part or all of vehicle
repairs beyond the expiration of the limited warranty period on a case-by-case basis.
Should you experience unusual difficulties with your vehicle please discuss the situation
with your dealer. If your dealer is unable to assist you, you may call the NISSAN Consumer
Affairs Department at 1-800-NISSAN-1 to discuss your concern. You will need to provide
the Model, Model Year, VIN (Vehicle Identification Number), mileage, maintenance history,
a detailed explanation of the concern and why you believe that NISSAN should be
responsible for the repair. Your request will be individually investigated and you will be
informed of NISSAN’s decision.
Please also review the Supplement to 2011 NISSAN Warranty Information
Booklet & 2011 NISSAN Owner’s Manual for important information concerning
consumer rights in your state.
