2011 Mercury Milan service

What you need to get started
To use SYNC®
’s many features, you must have the following:
• Cellular phone with Bluetooth wireless technology (with the phone’s user guide).
• Compatible digital media player with USB cable.
Note: SYNC ®
is capable of hosting nearly any digital media player including:
iPod®, Zune™, “Plays from device” players, and most USB drives. Supported audio
formats include MP3, WMA, WAV and AAC.
For more information on all SYNC ®
features and compatible devices, check out
www.SyncMyRide.com.
Pairing your phone for the first time
WARNING: Driving while distracted can result in loss of vehicle control, accident and injury.
Ford strongly recommends that drivers use extreme caution when using any device that may
take their focus off the road. The driver’s primary responsibility is the safe operation of their
vehicle. Only use cell phones and other devices not essential to the driving task when it is safe
to do so.
The first thing you must do to use the phone features of SYNC ®
is to ‘pair’ your Bluetooth
enabled cellular phone with SYNC ®
. This allows your phone to communicate with the
hands-free system. To pair your phone for the first time:
1. Ensure that the vehicle ignition and radio are on and that your vehicle is in Park (P).
2. Press
or PHONE to enter the PHONE MENU. SYNC ®
will attempt to connect and
the radio display will indicate that no phone is paired.
3. Press OK. ADD DEVICES will appear in the radio display.
Note: Press
/ repeatedly if ADD DEVICES does not first appear in the
radio display.
4. Press OK to confirm your selection and enter the ADD DEVICES MENU.
5. When FIND SYNC appears in the radio display, press OK. Follow the instructions in
your cellular phone’s user guide to put your phone into Bluetooth discovery mode.
A six digit PIN will appear in the radio display.
6. When prompted on your phone’s display, enter the six digit PIN provided by SYNC ®
.


7. The radio display will read CONNECTED when the pairing process
is successful.
Congratulations! Your phone is now successfully paired to SYNC ®
. Depending
on your phone’s capability, you may be prompted on your phone’s display or radio
display with additional options. For further information, refer to your phone’s user
guide and visit www.SyncMyRide.com.
Note: You can, at any time, press and hold
or PHONE to exit phone mode and listen
to other audio sources. You can also press VOICE or and say “Help” for more options.
Stay connected
The voice -activated, hands-free calling system means you can focus on driving without
putting everything else on hold. The system supports you with:
• Voice activated, hands-free calling: To initiate a call, press or VOICE, then say
“Phone.” When prompted, say “Call” or say “Dial” and, when
prompted, the desired number. When SYNC ®
confirms the number, say “Dial”
again. SYNC ®
will automatically connect with the names in your mobile phone’s
contact list. To answer incoming calls, simply press
or PHONE. To end a call,
press and hold or PHONE.
• Uninterrupted connections while entering your vehicle: In the middle of a
phone call while entering your car? No need to hang up. If your phone has been
previously paired, SYNC ®
will instantly connect to your Bluetooth phone and
automatically transfer the call to a hands-free environment. (The system can also
transfer the call back to your phone as you exit your vehicle.)
• Audible text messages: If your connected cell phone supports text messaging
downloads via Bluetooth wireless technology, you can use SYNC ®
’s text
messaging feature. If you receive a text message while driving, press OK and
SYNC ®
will read it to you out loud. The system is smart enough to translate
commonly used text messaging expressions such as “LOL” and “ :) ”. You can even
reply with a list of predefined responses.

USB Voice Commands
USB Voice Commands: You can use the following commands whenever a device is connected via
the USB port. Just push the VOICE or button and SYNC ®
will prompt you for a command:
Basic Commands
• Play all
• Play genre
• Play album
• Play artist
• Play track
• Play playlist
• Similar music
• What’s playing
Additional Commands
• Autoplay ON
• Autoplay OFF
• Connections
• Pause
• Play previous track
• Repeat ON
• Repeat OFF
• Shuffle ON
• Shuffle OFF
• Search artist

• Search track
• Refine album
• Refine track
• Play
• Play next track
• Play next folder
• Play previous folder
• Search genre
• Search album
• Refine artist

Traffic, Directions and Information
(U.S. only, if equipped)
Traffic, Directions and Information Services is a feature which uses advanced GPS technology
to pin-point your location and provide voice-access to relevant traffic reports, turn by turn
directions and nearby business searches as well as information such as sports scores. For a
complete list of services and vehicle availability, please visit www.SyncMyRide.com.
Note: Traffic, Directions and Information Services require activation prior to use. Standard
phone and message rates may apply. Subscription may be required. For more information,
log onto www.SyncMyRide.com.
To access:
1. Press
or VOICE.
2. When prompted, say, “Services”.
3. Once connected, follow the voice prompts to request your desired service.
For example, for turn-by-turn directions, say, “Directions”.
Note: You can also say, “What are my choices?” to receive a complete list of available
services from which to choose.
4. Follow the voice prompts to identify your desired destination. Once your
destination is selected, a route is downloaded to your vehicle and directions
will begin. Please allow the download to complete before using your phone.
5. Follow the voice guidance to reach your destination.
When directions are active, you can press
or VOICE and say any of the
following commands:
“Next Turn”, “Route Status”, “Route Summary”, “Cancel Route”, “Update Route” or
“Voice Guidance on/off ”.
For more information, please refer to your SYNC ®
supplement and visit www.SyncMyRide.com.
Check with your authorized dealer for availability.

Get ready for an intelligent conversation with your car.
The last time you stepped out without your cell phone or digital media player, did you feel
out of sync with the world? We don’t blame you. Our personal devices have become
indispensable extensions of our lives.
Ford ingenuity now brings you a better, more sensible way to remain connected to your
world while behind the wheel. Introducing SYNC ®
- Powered by Microsoft ®
. SYNC ®
offers
voice activated calling and voice activated music selection while allowing you to maintain
your focus on the road.
SYNC® Features
• Send and receive hands-free calls
• Play your digital music through voice activated commands
• Use voice recognition to access your cell phone’s contact list
• Transfer an active phone conversation to a hands-free environment
• Play music stored on your digital media player
• Use your device while charging through the USB port
• Listen to music streaming from your Bluetooth® enabled phone
• Advanced voice recognition system fluent in English, French and Spanish
• 911 AssistTM and Vehicle Health Report (if equipped)
• Optional Traffic, Directions and Information Services
Congratulations on the purchase of your new
vehicle equipped with SYNC
®.

www.SyncMyRide.com
Exclusively available on Ford, Mercury and Lincoln vehicles. Connecting your digital media player
WARNING: Driving while distracted can result in loss of vehicle control, accident and injury.
Ford strongly recommends that drivers use extreme caution when using any device that may
take their focus off the road. The driver’s primary responsibility is the safe operation of their
vehicle. Only use cell phones and other devices not essential to the driving task when it is safe
to do so.
1. Ensure that the vehicle ignition and radio are ON.
2. Plug the device into the USB port. Refer to your Owner’s Guide for exact location.
Note: If your digital media player has an ON/OFF switch, ensure that the device
is ON.
3. Press
or VOICE.
Note: If your digital media player contains many media files, INDEXING may
appear in the radio display. When the indexing process is complete, you may
access the media content in your digital media player using voice commands.
4. When prompted, say “USB”.
5.
Play music by saying any of the following commands, “Play All”,
“Play Artist < name>”, “Play Album < name>”, “ Play Genre < name>”,
“Play Playlist < name>” or “Play track < name>”.
Note: At any time, you may press VOICE or and say “Help” for more options.
A new way to rock while you roll
SYNC®
can shift your digital music into overdrive with voice-activated access to songs on
your digital media player.
• Voice activated music: Browse your music collection by genre, album, artist and
song title using simple voice commands.
• USB device charging: Long trip? You may run out of gas but you’ll never run out
of music. That’s because if your digital media player supports, SYNC ®
will
automatically charge your digital media player when plugged into the USB port.

For more information, visit www.SyncMyRide.com

Mobile Phone Voice Commands
Mobile Phone Voice Commands: You can use any of the following commands whenever SYNC ®

is in phone mode:
Basic Commands
• Call
• Dial
(then follow dialog with
SYNC ®
to speak a number)
• Call history inc oming
• Call history outgoing
• Call history missed
• Go to privacy

Additional Commands
• Call at home
OR mobile
•
Call at work
OR in office
• Phone book
•
Phone book
at home
•
Phon e book
on mobile •

Phone book
at work OR in office
•
Phon e book
on other
• Co nnections
• Menu
• Join
• Hold

HELPFUL HINT: When using voice commands, remember SYNC ®
is expecting to hear exactly
what is listed in your phone book or music device.
For the latest information on features and device compatibility, refer to SyncMyRide.com.
Phone Settings & Bluetooth Commands
Mobile Phone Settings “Additional Commands” Voice Commands: When in phone mode,
you can press the VOICE or button and say ”Menu“ to use the following commands:
• (Phone) settings
(mes sage) notification ON
• (Phone) setti ngs
(mes sage) notification OFF
• (Phone ) connections
• Phone name • Signal
•
(Phone) settings (set)
phone ringer
• (Pho ne) settings (set)
ringer one
•
(Phon e) settings (set)
ringer two •

(Phon e) settings (set)
ringer three
• Text message inbox
•
(Phone) settings (set)
ringer OFF

HELPFUL HINT: The words in parentheses ( ) here are optional, the system understands the
command with or without them.
Bluetooth Audio Voice Commands: You can use the following commands whenever music is being
provided from your mobile phone via Bluetooth streaming audio:
• Pause
• Connections • Play previous track
• Play• Play next track
© Copyright August 2008 by Ford Motor Company. Specifications and descriptions contained within are based upon current information available at the time of release.

SAFETY INFORMATION
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving and that you comply with all applicable laws.
•Do not attempt to service or repair SYNC. See your authorized
dealer.
•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•For your safety, some SYNCfunctions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
•Ensure that you review your device’s user guide before using with
SYNC.
PRIVACY INFORMATION
When a cellular phone is connected to SYNC, SYNCcreates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to
SYNC. In addition, if you connect a media device, SYNCcreates and
retains an index of media content supported by SYNC. SYNCalso
records a short development log of approximately 10 minutes of all
recent SYNCactivity. The log profile and other SYNCdata may be
used to improve SYNCand help diagnose any problems that may occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use SYNCor the vehicle, we recommend you perform
a Master Reset to erase all information stored in SYNC.
Introduction
5SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

USING VOICE COMMANDS WITH SYNC
There is a push to talk button on your steering wheel controls labeled
either VOICE or
. Press to activate Voice Recognition. You will hear a
tone and LISTENING will appear in the radio display signaling that the
system is ready to accept your command. Speak the command clearly to
ensure that the system is able to recognize and perform the desired
function.
For the best voice recognition performance:
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
•After pressing VOICE or
, wait until the tone sounds and
LISTENING appears in the radio display before speaking a command.
Any command spoken prior to this will not register with the system.
•At any time, you can interrupt the system while it is speaking by
pressing VOICE or
. The system will respond with a listening tone
and allow you to speak a command.
•Speak naturally without large pauses in between words.
At any time, you may say these commands:
•USB•SYNC
•Bluetooth Audio•Line in
•Phone•Voice settings
•Cancel•Vehicle health report (if
equipped, U.S. only)
•Help•Services (if equipped, U.S. only)
USB:Say to access the device connected to the USB port.
SYNC:Say to return to the main menu.
Bluetooth audio:Say to access/use streaming music from your cellular
phone enabled withBluetoothwireless technology.
Line in:Say to access the device plugged into your auxiliary input jack.
Phone:Say to access hands-free phone mode.
Voice settings:Say to access the voice settings menu. Refer to
Commands for voice settingsin the following section.
Voice recognition system overview
9SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

Help:Say at any time for options in a specific mode. SYNC will list
various options for you audibly. The ‘help’ request is always available.
Cancel:Say to cancel the requested action.
Vehicle health report (if equipped):Say to request to run a vehicle
health report on your vehicle.
Services (if equipped):Say to place a call to the information services
portal where you can access Traffic, Directions and Information.
Commands for voice settings
In voice settings, you can customize the level of system interaction, help
and feedback. The system default settings include standard interaction as
well as candidate lists and confirmation prompts as all provide the most
guidance and feedback.
At any time, while in voice settings, you may say these commands
to adjust the voice settings:
•Interaction mode advanced•Interaction mode standard
•Confirmation prompts on•Confirmation prompts off
•Media candidate lists on•Media candidate lists off
•Phone candidate lists on•Phone candidate lists off
Interaction mode standard/advanced:Standard interaction mode
provides more detailed interaction and guidance while the advanced
mode has less audible interaction and more tone prompts.
Confirmation prompts on/off:Confirmation prompts are short
questions asked by the system when the system has not clearly heard or
understood your request.Note:Even with Confirmation prompts turned
OFF, you may be asked to confirm settings occasionally.
Phone/media candidate lists on/off:Candidate lists are a list of
possible results from your voice commands. These occur when SYNC
has equal confidence of several possible results from your voice
command.
For voice commands available in SYNCphone mode, refer toVoice
commands in phone modein the Phone chapter.
For voice commands available in SYNCmedia mode, refer toVoice
commands in media modein the Media chapter.
Voice recognition system overview
10SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

SYSTEM CONTROLS
SYNCwill interact with your audio system, steering wheel controls, and
DVD system (if equipped).
QUICK REFERENCE CHART
The following chart is a quick summary of some radio and steering wheel
controls as well as their respective function(s).
Radio controlSteering wheel
controlFunction
PHONE
Press to activate SYNChands-free
calling or to answer an incoming call.
When in phone mode, press to send
a call, text message, to put a call on
hold and answer another call, or to
initiate a multi-party call.
Press and hold to end a call.
Press and hold to cancel a call to
emergency services when using the
911 Assist feature (if equipped).
Press and hold to exit phone mode
when not in an active call.
N/A VOICE
Press to activate Vo ice Recognition.
Press and hold to end an active
voice session.
Refer to theVoice recognition
system overviewchapter for further
information.
SEEK
/
TUNE knob
,
,
Press / turn to scroll through various
menus and selections.
OK OK Press to confirm your selection.
SYNCsystem controls
11SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

At any time, you may say these commands:
•SYNC•USB
•Line in•Bluetooth Audio
•Phone•Voice settings
•Cancel•Vehicle health report (if
equipped, U.S. only)
•Help•Services (if equipped, U.S. only)
Voice commands when using Traffic, Directions & Information
services (if equipped, U.S. only)
When connected to services, you may say any of the following
commands:
•Services•Help
•Go back•Repeat
Available services (and voice commands) include:
•Traffic•Directions
•Business search•Sports
•News•Weather
•Favorites
For a complete list of services, say, “What are my choices?” when in the
services menu.
When directions are downloaded and route guidance is active, press
or VOICE on your steering wheel controls and you may say any of the
following voice commands:
•Next turn•Route status
•Route summary•Cancel route
•Update route•Voice guidance ON
•Voice guidance OFF•Guidance display on/off (late
availability, if equipped)*
* Note:These voice commands are only available on vehicles that have a
center integrated display.
SYNCphone features
15SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

Pressor PHONE to access the following items when you are not in
an active call:
PHONE MENU
Note:PHONE MENU will appear briefly to indicate that you are in the
PHONE MENU.
•PHONE REDIAL
•CALL HISTORY
•PHONE BOOK
•TEXT MESSAGE
•PHONE SETTINGS
•SERVICES (if equipped, U.S. only)
•911 ASSIST™ (if equipped)
•VEHICLE HEALTH (if equipped, U.S. only)
•APPLICATIONS (if available)
•SYSTEM SETTINGS
•EXIT PHONE
PHONE REDIAL
Phone redial will prompt your cellular phone withBluetoothwireless
technology to redial the last number called (if available).
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. PHONE REDIAL will appear in the radio display.
3. Press OK to confirm the selection.
4. The display will read REDIAL? Press OK to confirm. The radio display
will read REDIALING....asitisplacingthecall.
CALL HISTORY
Note:This is a phone dependent feature. If your phone doesn’t support
downloading call history viaBluetooth, SYNCwill keep track of calls
made with SYNC.
You can access any previously dialed, received or missed calls while your
Bluetoothenabled phone has been connected to SYNC.
Note:To scroll, press
SEEKor/.
SYNCphone features
21SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)