2011 Mercury Milan change time

You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
Customer Assistance
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The amount of usable fuel in the empty reserve varies and should
not be relied upon to increase driving range. When refueling your
vehicle after the fuel gauge indicates empty, you might not be
able to refuel the full amount of the advertised capacity of the
fuel tank due to the empty reserve still present in the tank.
For consistent results when filling the fuel tank:
•Turn the engine/ignition switch to the off position prior to refueling,
an error in the reading will result if the engine is left running.
•Use the same filling rate setting (low — medium — high) each time
the tank is filled.
•Allow no more than two automatic click-offs when filling.
•Always use fuel with the recommended octane rating.
•Use a known quality gasoline, preferably a national brand.
•Have the vehicle loading and distribution the same every time.
Your results will be most accurate if your filling method is consistent.
Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading
(in miles or kilometers).
2. Each time you fill the tank, record the amount of fuel added (in
gallons or liters).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current odometer reading.
4. Subtract your initial odometer reading from the current odometer
reading.
5. Follow one of the simple calculations in order to determine fuel
economy:
Calculation 1:Divide total miles traveled by total gallons used.
Calculation 2:Multiply liters used by 100, then divide by total
kilometers traveled.
Keep a record for at least one month and record the type of driving (city
or highway). This will provide an accurate estimate of the vehicle’s fuel
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel
economy. In general, lower temperatures give lower fuel economy.
Driving style — good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
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TRANSMISSION FLUID
Checking automatic transmission fluid (if equipped)
Refer to yourscheduled maintenance informationfor scheduled
intervals for fluid checks and changes. Your transmission does not
consume fluid. However, the fluid level should be checked if the
transmission is not working properly, i.e., if the transmission slips or
shifts slowly or if you notice some sign of fluid leakage.
Automatic transmission fluid expands when warmed. To obtain an
accurate fluid check, drive the vehicle until it is warmed up
(approximately 20 miles [30 km]). If your vehicle has been
operated for an extended period at high speeds, in city traffic
during hot weather or pulling a trailer, the vehicle should be
turned off for about 30 minutes to allow fluid to cool before
checking.
1. Drive the vehicle 20 miles (30 km) or until it reaches normal operating
temperature.
2. Park the vehicle on a level surface and engage the parking brake.
3. With the parking brake engaged and your foot on the brake pedal,
start the engine and move the gearshift lever through all of the gear
ranges. Allow sufficient time for each gear to engage.
4. Latch the gearshift lever in P (Park) and leave the engine running.
5. Remove the dipstick, wiping it clean with a clean, dry lint free rag. If
necessary, refer toIdentifying components in the engine compartment
in this chapter for the location of the dipstick.
6. Install the dipstick making sure it is fully seated in the filler tube.
7. Remove the dipstick and inspect the fluid level. The fluid should be in
the operating range for normal operating temperature.
Low fluid level
Do not drive the vehicle if the fluid
level is at the bottom of the dipstick
and the outside temperatures are
above 50°F (10°C).
DO NOT ADD
ADD (CHECK HOT)
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Note:Failure to use the correct air filter element may result in severe
engine damage. The customer warranty may be void for any damage to
the engine if the correct air filter element is not used.
VEHICLE STORAGE
If you plan on storing your vehicle for an extended period of time
(30 days or more), refer to the following maintenance recommendations
to ensure your vehicle stays in good operating condition.
All motor vehicles and their components were engineered and tested for
reliable, regular driving. Long term storage under various conditions may
lead to component degradation or failure unless specific precautions are
taken to preserve the components.
General
•Store all vehicles in a dry, ventilated place.
•Protect from sunlight, if possible.
•If vehicles are stored outside, they require regular maintenance to
protect against rust and damage.
Body
•Wash vehicle thoroughly to remove dirt, grease, oil, tar or mud from
exterior surfaces, rear-wheel housing and underside of front fenders.
See theCleaningchapter for more information.
•Periodically wash vehicles stored in exposed locations.
•Touch-up raw or primed metal to prevent rust.
•Cover chrome and stainless steel parts with a thick coat of auto wax
to prevent discoloration. Re-wax as necessary when the vehicle is
washed. See theCleaningchapter for more information.
•Lubricate all hood, door and trunk lid hinges, and latches with a light
grade oil. See theCleaningchapter for more information.
•Cover interior trim to prevent fading.
•Keep all rubber parts free from oil and solvents.
Engine
•The engine oil and filter should be changed prior to storage, as used
engine oil contain contaminates that may cause engine damage.
•Start the engine every 15 days. Run at fast idle until it reaches normal
operating temperature.
•With your foot on the brake, shift through all the gears while the
engine is running.
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Item Capacity Ford part nameFord part number /
Ford specification
Fuel tank (AWD)16.5 gallons
(62.4L)——
1Add the coolant type originally equipped in your vehicle. Check the coolant reservoir bottle
labeling for the correct fluid type to use.2Use of synthetic or synthetic blend motor oil is not mandatory. Engine oil need only meet the
requirements of Ford specification WSS-M2C930-A and the API Certification mark.3Service refill capacity is determined by filling the transmission within 3/8 inch (10mm) of the
bottom of the filler hole with the vehicle on a level surface.4Indicates only approximate dry-fill capacity. Some applications may vary based on cooler size and
if equipped with an in-tank cooler. The amount of transmission fluid and fluid level should be set
by the indication on the dipstick’s normal operating range.5The power transfer unit is lubricated for life with synthetic lube. Lubricant levels are not to be
checked or changed unless a leak is suspected or repair required. Replace power transfer unit
lubricant with specified synthetic lubricant anytime the unit is submerged in water.
See your authorized dealer for fluid level checking or filling of the power transfer unit.6Automatic transmissions that require MERCONLV should only use MERCONLV fluid. Refer to
scheduled maintenance informationto determine the correct service interval. Use of any fluid
other than the recommended fluid may cause transmission damage.
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FORD ESP EXTENDED SERVICE PLANS (CANADA ONLY)
You can get more protection for your vehicle by purchasing a Ford
Extended Service Plan (ESP). Ford ESP is the only service contract
backed by Ford Motor Company of Canada, Limited. Depending on the
plan you purchase, Ford ESP provides benefits such as:
•Rental reimbursement
•Coverage for certain maintenance and wear items
•Protection against repair costs after your New Vehicle Limited
Warranty Coverage expires
•Roadside Assistance benefits
There are several Ford ESP plans available in various time, distance and
deductible combinations. Each plan is tailored to fit your own driving
needs, including reimbursement for towing and rental.
When you purchase Ford ESP, you receive added peace-of-mind
protection throughout Canada and the United States, provided by a
network of participating Ford Motor Company dealers.
For more information, visit your local Ford of Canada dealer or
www.ford.ca to find the Ford Extended Service Plan that is right for you.
NOTE:Repairs performed outside of Canada and the United States are
not eligible for Ford ESP coverage. This information is subject to change.
Ford Extended Service Plan
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Perform the services noted in the following table at the specified
time/mileage (km) period either within 3,000 miles (5,000 km) of the
OIL CHANGE REQUIRED message appearing in the message center or
when the time/mileage (km) reading indicates service is due.
Example #1:The OIL CHANGE REQUIRED message comes on at
28,751 miles (46,270 km); perform the 30,000 mile (48,000 km)
automatic transmission fluid replacement.
Example #2:The OIL CHANGE REQUIRED message hasnotcome on
but the odometer reads 30,000 miles (48,000 km); perform the engine air
filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at
25,000 miles [40,000 km].)
Every 20,000 miles
(32,000 km)Replace cabin air filter (if equipped)
Every 30,000 miles
(48,000 km)Replace climate-controlled seat filter (if
equipped)
Replace engine air filter
Every 100,000 miles
(160,000 km)Change engine coolant
1
Replace spark plugs
Inspect accessory drive belt(s)2
Every 150,000 miles
(240,000 km)Change automatic transmission fluid and filter
(filter not required on 6F35, 6F50, DPS6 and
AWF-21 transmissions); consult dealer for
requirements
Change manual transmission fluid
Change rear axle fluid (RWD vehicles)
Replace accessory drive belt(s) if not replaced
within the last 100,000 miles (160,000 km)
Replace timing belt (Fiesta).Failure to replace
timing belt can cause internal engine
damage.
1Initial replacement at 100,000 miles (160,000 km) or 72 months; every
50,000 miles (80,000 km) or 36 months thereafter
2Perform a follow-up inspection at 120,000 miles (192,000 km)
Scheduled Maintenance Guide
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SPECIAL OPERATING CONDITIONS
If you operate your Ford/Lincoln/Mercury vehicleprimarilyin one of the
more demandingSpecial Operating Conditionslisted below, you will
need to have some items maintained more frequently. If you only
occasionallyoperate your vehicle under these conditions, it is not
necessary to perform the additional maintenance. For specific
recommendations, see your Ford or Lincoln Mercury dealership service
advisor or technician.
Towing a trailer or using a camper or car-top carrier
As required– Change engine oil and replace oil filter as indicated by
message center and perform services as listed in the
Normal Scheduled Maintenance chart
Inspect frequently, service as
required– See axle maintenance items under
Exceptions
Every 30,000 miles (48,000 km)– Change automatic transmission fluid (except 6R80
transmission)
Every 60,000 miles (96,000 km)– Change manual transmission fluid
Perform the services noted in the preceding table at the specified
time/mileage (km) period either within 3,000 miles (5,000 km) of the
OIL CHANGE REQUIRED message appearing in the message center or
when the time/mileage (km) reading indicates service is due.
Example #1:The OIL CHANGE REQUIRED message comes on at
28,751 miles (46,270 km); perform the 30,000 mile (48,000 km)
automatic transmission fluid replacement.
Example #2:The OIL CHANGE REQUIRED message hasnotcome on
but the odometer reads 30,000 miles (48,000 km); perform the engine air
filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at
25,000 miles [40,000 km].)
Scheduled Maintenance Guide
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