2011 Mercury Mariner ECU

LINE before exercising rights or seeking remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and remedies not created by California
Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
Customer Assistance
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OPENING THE HOOD
1. Inside the vehicle, pull the hood
release handle located under the
bottom of the instrument panel.
2. At the front of the vehicle, lift up
on the auxiliary latch handle located
in the center between the hood and
the grille.
3. Lift the hood open and secure it
with the prop rod.
IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
2.5L I4 engine
1. Engine coolant reservoir
2. Engine oil filler cap
3. Automatic transmission dipstick
4. Brake fluid reservoir
5. Air filter assembly
6. Power distribution box7. Battery
8. Engine coolant bleed valve
9. Engine oil dipstick
10. Windshield washer fluid
reservoir
1
10
23456
978
Maintenance and Specifications
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To replace the wiper blade:
1. Grab the wiper arm with one
hand close to the arm/blade joint
and pull it as far away from the
glass as possible. Do not use
excessive force because it can break
the wiper arm at the heel. Hold it
there until the next step.
2. Grab the primary structure of the
blade with the other hand close to
the arm/blade joint.
3. Grip tightly and press on the arm/blade joint from beneath and
separate the blade from the arm.
4. Attach the new wiper to the
wiper arm and press it into place
until a click is heard.
If you find this procedure too
difficult, please see your dealer.
ENGINE OIL
Checking the engine oil
Refer toscheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 15 minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level dipstick.
Maintenance and Specifications
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WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
Changing the air filter element
1. Release the clamps that secure the air filter housing cover.
•2.5L I4 engine
•3.0L V6 engine
2. Pull the air filter housing cover away.
3. Remove the air filter element from the air filter housing.
4. Wipe the air filter housing and cover clean to remove any dirt or
debris and to ensure good sealing.
5. Install a new air filter element. Be careful not to crimp the filter
element edges between the air filter housing and cover. This could cause
filter damage and allow unfiltered air to enter the engine if not properly
seated.
6. Replace the air filter housing cover and secure the clamps.
Note:Failure to use the correct air filter element may result in severe
engine damage. The customer warranty may be void for any damage to
the engine if the correct air filter element is not used.
Maintenance and Specifications
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MERCURY CUSTOM ACCESSORIES FOR YOUR VEHICLE
A wide selection of Mercury Custom Accessories are available for your
vehicle through your local Mercury or Ford of Canada dealer. These
quality accessories have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and aerodynamic appearance of your vehicle. In addition, each accessory
is made from high quality materials and meets or exceeds Mercury’s
rigorous engineering and safety specifications. Ford Motor Company will
repair or replace any properly dealer-installed Mercury Custom
Accessories found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessories. The accessories will be warranted
for whichever provides you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
Following is a list of several Mercury Custom Accessories. Not all
accessories are available for all models. To find out what accessories are
available for your vehicle, please contact your dealer or visit our online
store at: www.mercuryaccessories.com.
Exterior style
•Bug shields•Splash guards
•Deflectors•Running boards
•Rear spoiler•Custom graphics*
Interior style
•Ambient lighting kit•Rear seat entertainment*
•Floor mats•Subwoofer*
•Security shade•Custom seat covers*
•Electrochromic compass/temperature interior mirrors
Accessories
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Lifestyle
•Ash cup/ smoker’s package•Navigation*
•Cargo management accessories•Roof racks and carriers*
•Cross bars•Rear bumper protector*
•SUV camping net*•Cargo net*
•Trailer hitches, harnesses and accessories
Peace of mind
•Remote start system•Protective seat covers*
•Vehicle security system•Windshield wiper shaker*
•Wheel locks•Back up camera*
•Vehicle tracking and recovery*•Back up alarm*
•Bumper and hitch mounted parking sensors*
•Locking gas plug for capless fuel system
*Ford Licensed Accessories (FLA) are warranted by the accessory
manufacturer’s warranty. Ford Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the FLA product limited warranty offered by
the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
Accessories
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What Maintenance Schedule
Should You Follow? ................336
Seats ..........................................109
child safety seats ....................156
cleaning ...................................282
heated ......................................114
SecuriCode keyless entry
system ........................................103
SecuriLock passive anti-theft
system ........................................105
Servicing your vehicle ..............284
Setting the clock .........................26
Snowplowing .................................6
SOS Post Crash Alert ...............151
Spark plugs,
specifications .....................320, 324
Special notice
ambulance conversions ..............6
utility-type vehicles ....................6
Specification chart,
lubricants ...................................321
Speed control ..............................73
Starting a flex fuel vehicle .......209
Starting your
vehicle ........................206–207, 209
jump starting ..........................263
Steering wheel
controls ......................................75
tilting .........................................64
Stereo
CD-MP3 .....................................26
SYNC..........................................43
T
Tilt steering wheel ......................64Tire Pressure Monitoring
System (TPMS)
Tires, Wheels and Loading ....187
Tires ...........................171–173, 251
alignment ................................180
care ..........................................176
changing ..................251, 254, 256
checking the pressure ............176
inflating ...................................174
label .........................................186
replacing
..................................177
rotating
....................................180
safety practices
.......................179
sidewall information
...............181
snow tires and chains
............192
spare tire
.........................252, 254
terminology
.............................173
tire grades
...............................172
treadwear
........................172, 176
Towing
.......................................200
recreational towing
.................204
trailer towing
..........................200
wrecker
....................................266
Transmission
.............................222
brake-shift interlock (BSI)
....221
fluid, checking and adding
(automatic)
.............................314
fluid, refill capacities
..............321
lubricant specifications
..........321
Trunk
...........................................86
Turn signal
..................................55
U
Universal garage door opener
....77
USB port
......................................36
Index
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