ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Warranty Guide or visit our
website at www.ford.ca for information on:
Roadside Emergencies
242
2011 Mariner(mrn)
Owners Guide, 1st Printing
USA(fus)
lubrication specifications .......321
refill capacities ........................321
service points ..................285–286
starting after a collision .........243
Engine block heater .................210
Engine oil ..................................289
checking and adding ..............289
dipstick ....................................289
filter, specifications ........292, 320
recommendations ...................292
refill capacities ........................321
specifications ..........................321
Event data recording ....................7
Exhaust fumes ..........................210
F
Fail safe cooling ........................299
Fleet MyKey programming ........90
Flexible Fuel Vehicle (FFV) ....301
Floor mats .............................83–84
Fluid capacities .........................321
Fog lamps ....................................52
Four-Wheel Drive vehicles
driving off road .......................235
preparing to drive your
vehicle .....................................220
Fuel ............................................301
calculating fuel
economy ............................20, 308
cap ...........................................304
capacity ...................................321
choosing the right fuel ...........305
detergent in fuel .....................306
filler funnel .............................307
filling your vehicle
with fuel ..................301, 304, 308
filter, specifications ........300, 320fuel pump shut-off switch .....243
improving fuel economy ........308
octane rating ...................305, 324
quality ......................................306
running out of fuel .........262, 307
safety information relating to
automotive fuels .....................301
Fuel - flex fuel vehicle
(FFV) .................................301, 305
Fuses ..................................244–245
G
Garage door opener ....................77
Gas cap (see Fuel cap) ............304
Gas mileage (see Fuel
economy) ...................................308
Gauges .........................................16
H
Hazard flashers .........................243
Headlamps ...................................51
aiming ........................................54
bulb specifications ....................58
daytime running lights .............53
flash to pass ..............................53
high beam .................................52
replacing bulbs .........................59
turning on and off ....................51
Heating
heating and air conditioning
system .......................................47
manual heating and air
conditioning system .................44
Hood ..........................................285
I
Ignition ...............................206, 324
Index
358
2011 Mariner(mrn)
Owners Guide, 1st Printing
USA(fus)
