Customer Assistance 258
Reporting safety defects (U.S. only) 264
Reporting safety defects (Canada only) 265
Cleaning 266
Maintenance and Specifications 274
Engine compartment 276
Engine oil 278
Battery 281
Engine coolant 283
Fuel information 289
Air filter(s) 303
Part numbers 306
Maintenance product specifications and capacities 307
Engine data 310
Accessories 313
Ford Extended Service Plan 315
Scheduled Maintenance Guide 319
Normal scheduled maintenance and log 325
Index 339
All rights reserved. Reproduction by any means, electronic or mechanical
including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
notice and without incurring obligation.
Copyright © 2010 Ford Motor Company
Table of Contents
3
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
2. If the engine oil level is not within the normal operating range, add
only certified engine oil of the recommended viscosity. Remove the
engine oil filler cap and use a funnel to pour the engine oil into the
opening.
3. Recheck the engine oil level. Make sure the oil level is not above the
normal operating range on the engine oil level dipstick.
4. Install the dipstick and ensure it is fully seated.
5. Fully install the engine oil filler cap by turning the filler cap clockwise
until it stops.
To avoid possible oil loss, DO NOT operate the vehicle with the
engine oil level dipstick and/or the engine oil filler cap removed.
Engine oil and filter recommendations
Look for this certification
trademark.
Use SAE 5W-20 engine oil
Only use oils certified for gasoline engines by the American Petroleum
Institute (API). An oil with this trademark symbol conforms to the
current engine and emission system protection standards and fuel
economy requirements of the International Lubricant Standardization and
Approval Committee (ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
To protect your engine and engine’s warranty, use MotorcraftSAE
5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification
WSS-M2C930-A.SAE 5W-20 oil provides optimum fuel economy and
durability performance meeting all requirements for your
vehicle’s engine.Refer toMaintenance product specifications and
capacitieslater in this chapter for more information.
Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Maintenance and Specifications
280
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel
economy. In general, lower temperatures give lower fuel economy.
Driving style — good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
Habits
•Smooth, moderate operation can yield up to 10% savings in fuel.
•Steady speeds without stopping will usually give the best fuel
economy.
•Idling for long periods of time (greater than one minute) may waste
fuel.
•Anticipate stopping; slowing down may eliminate the need to stop.
•Sudden or hard accelerations may reduce fuel economy.
•Slow down gradually.
•Driving at reasonable speeds (traveling at 55 mph [88 km/h] uses 15%
less fuel than traveling at 65 mph [105 km/h]).
•Revving the engine before turning it off may reduce fuel economy.
•Using the air conditioner or defroster may reduce fuel economy.
•You may want to turn off the speed control in hilly terrain if
unnecessary shifting between the top gears occurs. Unnecessary
shifting of this type could result in reduced fuel economy.
•Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
•Resting your foot on the brake pedal while driving may reduce fuel
economy.
•Combine errands and minimize stop-and-go driving.
Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toMaintenance product
specifications and capacitiesin this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found inscheduled maintenance information.
Maintenance and Specifications
296
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Child safety seats ......................162
attaching with tether straps ..168
in front seat ............................162
in rear seat ..............................162
LATCH .....................................166
recommendations ...................160
Child safety seats - booster
seats ...........................................171
Cleaning your vehicle
engine compartment ..............267
instrument panel ....................269
interior .....................................270
plastic parts ............................268
washing ....................................266
waxing .....................................267
wheels ......................................267
wiper blades ............................268
Climate control (see Air
conditioning or Heating) ......44, 47
Clock ............................................28
Clock adjust
AM/FM/CD/MP3 ........................29
Compass, electronic ....................71
calibration .................................72
set zone adjustment .................71
Console
overhead ....................................70
Controls
power seat ...............................116
steering column ........................80
Coolant
checking and adding ..............283
refill capacities ................286, 307
specifications ..........................307
Cross Traffic Alert ....................223
Cruise control (see Speed
control) ........................................78
Cupholder(s) .............................127Customer Assistance ................236
Ford Extended Service
Plan ..................................315, 318
Getting assistance outside the
U.S. and Canada .....................262
Getting roadside assistance ...236
Getting the service you
need .........................................258
Ordering additional owner’s
literature .................................264
Utilizing the
Mediation/Arbitration
Program ...................................262
D
Daytime running lamps (see
Lamps) .........................................54
Defrost
rear window and rearview
mirrors .......................................47
windshield .................................47
Dipstick
automatic transmission
fluid ..........................................301
engine oil .................................278
Driving under special
conditions ..................217, 230, 232
sand .........................................231
snow and ice ...........................233
through water .................232, 235
E
Electronic message center .........18
Emergencies, roadside
jump-starting ..........................253
running out of fuel .........252, 293
Emission control system ..........297
Engine ........................................310
Index
340
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
cleaning ...................................267
coolant .....................................283
fail-safe cooling .......................287
idle speed control ...................281
lubrication specifications .......307
refill capacities ........................307
service points ..........................276
starting after a collision .........237
Engine block heater .................205
Engine oil ..................................278
checking and adding ..............278
dipstick ....................................278
filter, specifications ........280, 306
recommendations ...................280
refill capacities ........................307
specifications ..........................307
Event data recording ....................6
Exhaust fumes ..........................205
F
Fail safe cooling ........................287
Fleet MyKey programming ........90
Floor mats ...................................88
Fluid capacities .........................307
Fog lamps ....................................54
Four-Wheel Drive vehicles
driving off road .......................229
Fuel ............................................289
calculating fuel
economy ............................20, 294
cap ...........................................291
capacity ...................................307
choosing the right fuel ...........292
detergent in fuel .....................293
filler funnel .............................293filling your vehicle
with fuel ..................289, 291, 294
filter, specifications ........288, 306
fuel pump shut-off switch .....237
improving fuel economy ........294
octane rating ...................292, 310
quality ......................................292
running out of fuel .........252, 293
safety information relating to
automotive fuels .....................289
Fuel pump shut-off switch .......237
Fuses ..................................238–239
G
Garage door opener ....................83
Gas cap (see Fuel cap) ............291
Gas mileage (see Fuel
economy) ...................................294
Gauges .........................................17
H
Hazard flashers .........................237
Headlamps ...................................52
aiming ........................................55
autolamp system .......................53
bulb specifications ....................59
daytime running lights .............54
flash to pass ..............................54
high beam .................................54
replacing bulbs .........................61
turning on and off ....................52
Heating
heating and air conditioning
system .................................44, 47
Hood ..........................................275
Index
341
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)