Page 95 of 345

POWER DOOR LOCKS
•Press the
control to unlock all
doors.
•Press the
control to lock all
doors.
Smart locks
This feature attempts to help prevent you from locking yourself out of
the vehicle if your key is still in the ignition.
When you open one of the front doors and you lock the vehicle with the
power door lock control (on the driver or passenger door trim panel), all
the doors will lock, then all doors will automatically unlock reminding
you that your key is still in the ignition.
The vehicle can still be locked, with the key in the ignition, using the
manual lock control on the door, locking the driver’s door with a key, or
using the lock control on the remote entry transmitter portion of your
Integrated Keyhead Transmitter.
If both front doors are closed, the vehicle can be locked from any
method, regardless of whether the key is in the ignition or not.
Autolock feature
The autolock feature will lock all the doors when:
•all the doors are closed,
•the ignition is in the on position,
•you shift into any gear putting the vehicle in motion, and
•the vehicle attains a speed greater than 12 mph (20 km/h).
The autolock feature repeats when:
•any door is opened then closed while the ignition is in the on position
and the vehicle speed is 9 mph (15 km/h) or lower, and
•the vehicle then attains a speed greater than 12 mph (20 km/h).
Locks and Security
95
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 213 of 345

STEERING
To help prevent damage to the power steering system:
•Never hold the steering wheel at its furthest turning points (until it
stops) for more than a few seconds when the engine is running.
•Do not operate the vehicle with a low power steering pump fluid level
(below the MIN mark on the reservoir).
•Some noise is normal during operation. If excessive, check for low
power steering pump fluid level before seeking service by your
authorized dealer.
•Heavy or uneven steering efforts may be caused by low power steering
pump fluid level. Check for low power steering pump fluid level before
seeking service by your authorized dealer.
•Do not fill the power steering pump reservoir above the MAX mark on
the reservoir, as this may result in leaks from the reservoir.
If the power steering system breaks down (or if the engine is turned
off), you can steer the vehicle manually, but it takes more effort.
If the steering wanders or pulls, check for:
•an improperly inflated tire
•uneven tire wear
•loose or worn suspension components
•loose or worn steering components
•improper steering alignment
A high crown in the road or high crosswinds may also make the steering
seem to wander/pull.
BRAKE-SHIFT INTERLOCK
This vehicle is equipped with a brake-shift interlock feature that prevents
the gearshift lever from being moved from P (Park) when the ignition is
in the on position unless the brake pedal is pressed.
If you cannot move the gearshift lever out of P (Park) with ignition in
the on position and the brake pedal pressed, it is possible that a fuse has
blown or the vehicle’s brake lamps are not operating properly. Refer to
Fuses and relaysin theRoadside Emergencieschapter.
Driving
213
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 216 of 345
Understanding your SelectShift Automatic™ transmission (SST)
gearshift lever
This vehicle is equipped with a
SelectShift Automatic™
transmission (SST) gearshift lever.
SST is an automatic transmission
with the ability for the driver to
change gears up or down (without a
clutch) as desired. By moving the
gearshift lever from drive position
(D) to the right into Manual (M)
you now have control of selecting
the gear you desire.
Initially when moving the lever to the manual mode (M), the message
center will display the current selected gear you are in. Only by moving
the lever in the forward (-) or backward (+) position will the
transmission utilize the manual mode for select shifting.
Driving
216
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 217 of 345

To manually downshift the transmission:
1. Move the gearshift lever forward
to (-).
2. Release the lever, and it will
return to the M position. The
transmission will downshift.
To manually upshift the
transmission:
1. Move the gearshift lever rearward
into (+).
2. Release the lever, and it will
return to the M position. The
transmission will upshift.
When selecting the appropriate gear
in SST mode, the message center
display on the instrument cluster
will show the current selected gear
you are in.
In order to prevent the engine from running at too low an RPM, which
may cause it to stall, the SST will still automatically make some
downshifts if it has determined that you have not downshifted in time.
Although the SST will make some downshifts for you, it will still allow
you to downshift at any time as long as the SST determines that the
engine will not be damaged from over-revving.
The SST will not automatically upshift, even if the engine is approaching
the RPM limit. It must be shifted manually by moving the gearshift lever
back toward (+) and releasing.
Engine damage may occur if excessive engine revving is held
without shifting.
If your vehicle gets stuck in mud or snow
If your vehicle gets stuck in mud or snow, it may be rocked out by
shifting between forward and reverse gears, stopping between shifts in a
steady pattern. Press lightly on the accelerator in each gear.
Do not rock the vehicle if the engine is not at normal operating
temperature or damage to the transmission may occur.
Do not rock the vehicle for more than a minute or damage to the
transmission and tires may occur, or the engine may overheat.
Driving
217
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 233 of 345

possibly rolling over. Whenever driving on a hill, determine beforehand
the route you will use. Do not drive over the crest of a hill without
seeing what conditions are on the other side. Do not drive in reverse
over a hill without the aid of an observer.
When climbing a steep slope or hill, start in a lower gear rather than
downshifting to a lower gear from a higher gear once the ascent has
started. This reduces strain on the engine and the possibility of stalling.
If you do stall out, do not try to turnaround because you might roll over.
It is better to back down to a safe location.
Apply just enough power to the wheels to climb the hill. Too much
power will cause the tires to slip, spin or lose traction, resulting in loss of
vehicle control.
Descend a hill in the same gear you
would use to climb up the hill to
avoid excessive brake application
and brake overheating. Do not
descend in neutral; instead,
disengage overdrive or manually
shift to a lower gear. When
descending a steep hill, avoid
sudden hard braking as you could
lose control. The front wheels have
to be turning in order to steer the
vehicle.
Your vehicle has anti-lock brakes, therefore apply the brakes steadily. Do
not “pump” the brakes.
Driving on snow and ice
Note:Excessive tire slippage can cause transmission damage.
AWD vehicles have advantages over 2WD vehicles in snow and ice but
can skid like any other vehicle.
Should you start to slide while driving on snowy or icy roads, turn the
steering wheel in the direction of the slide until you regain control.
Avoid sudden applications of power and quick changes of direction on
snow and ice. Apply the accelerator slowly and steadily when starting
from a full stop.
Avoid sudden braking as well. Although an AWD vehicle may accelerate
better than a two-wheel drive vehicle in snow and ice, it won’t stop any
faster, because as in other vehicles, braking occurs at all four wheels. Do
not become overconfident as to road conditions.
Driving
233
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)