2011 LINCOLN MKZ HYBRID wiper blades

Courtesy wipe feature:One extra wipe will occur a few seconds after
washing the front window to clear any excess washer fluid remaining on
the windshield.
Note:Do not operate the washer when the washer reservoir is empty.
This may cause the washer pump to overheat. Check the washer fluid
level frequently. Do not operate the wipers when the windshield is dry.
This may scratch the glass, damage the wiper blades and cause the wiper
motor to burn out. Before operating the wiper on a dry windshield,
always use the windshield washer. In freezing weather, be sure the wiper
blades are not frozen to the windshield before operating the wipers.
Windshield wiper rainlamp feature
When the windshield wipers are turned on during daylight, and the
headlamp control is in the autolamp position, the exterior lamps will turn
on after a brief delay and will remain on until the wipers are turned off.
TILT/TELESCOPE STEERING WHEEL
To adjust the steering wheel:
1. Pull the lever down to unlock the
steering column.
2. While the lever is in the down
position, move the steering wheel
up or down and in or out until you
find the desired position.
3. While holding the steering wheel
in place, pull the lever up to its
original position to lock the steering
column.
WARNING:Never adjust the steering wheel when the vehicle is
moving.
Driver Controls
88
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

WINDOWS AND WIPER BLADES
The windshield, rear and side windows and the wiper blades should be
cleaned regularly. If the wipers do not wipe properly, substances on the
vehicle’s glass or the wiper blades may be the cause. These may include
hot wax treatments used by commercial car washes, water repellent
coatings, tree sap, or other organic contamination; these contaminants
may cause squeaking or chatter noise from the blades, and streaking and
smearing of the windshield. To clean these items, follow these tips:
•The windshield, rear windows and side windows may be cleaned with
a non-abrasive cleaner such as MotorcraftUltra-Clear Spray Glass
Cleaner (ZC-23), available from your authorized dealer.
•The wiper blades can be cleaned with isopropyl (rubbing) alcohol or
MotorcraftPremium Windshield Washer Concentrate (ZC-32-A) in
the U.S., or Premium Quality Windshield Washer Fluid [CXC-37-(A, B,
D, or F)] in Canada, available from your authorized dealer. This
washer fluid contains special solution in addition to alcohol which
helps to remove the hot wax deposited on the wiper blade and
windshield from automated car wash facilities. Be sure to replace
wiper blades when they appear worn or do not function properly.
•Do not use abrasives, as they may cause scratches.
•Do not use fuel, kerosene, or paint thinner to clean any parts.
If you cannot remove those streaks after cleaning with the glass cleaner
or if the wipers chatter and move in a jerky motion, clean the outer
surface of the windshield and the wiper blades using a sponge or soft
cloth with a neutral detergent or mild-abrasive cleaning solution. After
cleaning, rinse the windshield and wiper blades with clean water. The
windshield is clean if beads do not form when you rinse the windshield
with water.
Do not use sharp objects, such as a razor blade, to clean the
inside of the rear window or to remove decals, as it may cause
damage to the rear window defroster’s heated grid lines.
INSTRUMENT PANEL/INTERIOR TRIM AND CLUSTER LENS
Clean the instrument panel, interior trim areas and cluster lens with a
clean, damp, white cotton cloth, then use a clean and dry white cotton
cloth to dry these areas.
•Avoid cleaners or polishes that increase the gloss of the upper portion
of the instrument panel. The dull finish in this area helps protect the
driver from undesirable windshield reflection.
Cleaning
279
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets
Ford specifications. Do not use any
special washer fluid such as
windshield water repellent type fluid
or bug wash. They may cause
squeaking, chatter noise, streaking and smearing. Refer toMaintenance
product specifications and capacitiesin this chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
WARNING:If you operate your vehicle in temperatures below
40°F (5°C), use washer fluid with antifreeze protection. Failure
to use washer fluid with antifreeze protection in cold weather could
result in impaired windshield vision and increase the risk of injury or
accident.
CHANGING THE WIPER BLADES
1. Pull the wiper arm away from the
vehicle. Turn the blade at an angle
from the wiper arm. Press the lock
tab to release the blade and pull the
wiper blade down toward the
windshield to remove it from the
arm.
2. Attach the new wiper to the
wiper arm and press it into place
until a click is heard.
Replace wiper blades at least once per year for optimum performance.
Poor wiper quality can be improved by cleaning the wiper blades and the
windshield. Refer toWindows and wiper bladesin theCleaning
chapter.
Maintenance and Specifications
287
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

To prolong the life of the wiper blades, it is highly recommended to
scrape off the ice on the windshield before turning on the wipers. The
layer of ice has many sharp edges and can damage the micro edge of the
wiper rubber element.
ENGINE OIL
Checking the engine oil
Refer to thescheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 15 minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level dipstick.
6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again.
•If the oil level is within the lower and upper holes/lines, the oil level is
acceptable.DO NOT ADD OIL.
•If the oil level is below the lower hole/line, engineoil must be added
to raise the level within the normal operating range.
•If required, add engine oil to the engine. Refer toAdding engine oil
in this chapter.
•Do not overfill the engine with oil. Oil levels above the upper
hole/line may cause engine damage.If the engine is overfilled,
some oil must be removed from the engine by an authorized dealer.
Maintenance and Specifications
288
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and labor – can easily exceed the
price of your Ford ESP Service Contract. With Ford ESP, you minimize
your risk for unexpected repair bills and rising repair costs.
Avoid the rising cost of properly maintaining your vehicle!
Ford ESP also offers a Premium Maintenance Plan that covers items that
routinely wear out.
The coverage is prepaid, so you never have to worry about affording
your vehicle maintenance. It covers regular checkups, routine
inspections, preventive care and replacement of items that require
periodic attention fornormal “wear”:
•Wiper blades•Brake pads and linings
•Spark plugs (except California)•Shock absorbers
•Clutch disc•Belts and hoses
Contact your selling Ford or Lincoln dealership today so they can
customize a Ford Extended Service Plan that fits your driving lifestyle
and budget.
Interest free finance options available
Take advantage of our installment payment plan, just a 10% down
payment will provide you with an affordable no interest, no-fee payment
opportunity.
Ford Extended Service Plan
321
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

Check every month
Engine oil level
Function of all interior and exterior lights
Tires for wear and proper pressure, including spare
Windshield washer fluid level
Check every six months
Battery connections; clean if necessary
Body and door drain holes for obstructions; clean if necessary
Cooling system fluid level and coolant strength
Door weatherstrips for wear; lubricate if necessary
Hinges/latches/outside locks for proper operation; lubricate if necessary
Parking brake for proper operation
Safety belts and seat latches for wear and function
Safety warning lamps (brake, ABS, airbag, safety belt) for operation
Washer spray/wiper operation; clean or replace blades as necessary
Multi-point inspection
In order to keep your vehicle running right, it is important to have the
systems on your vehicle checked regularly. This can help identify
potential issues and prevent major problems. Ford Motor Company
recommends the following multi-point inspection be performed at every
scheduled maintenance interval to help ensure your vehicle keeps
running great.
Scheduled Maintenance Guide
327
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

in rear seat ..............................179
LATCH .....................................182
recommendations ...................176
Child safety
seats - booster seats .................187
Cleaning your vehicle
engine compartment ..............277
instrument panel ....................279
interior .....................................280
plastic parts ............................278
washing ....................................276
waxing .....................................277
wheels ......................................277
wiper blades ............................279
Climate control (see Air
conditioning or Heating) ......67, 70
Clock ............................................52
Clock adjust
AM/FM/CD/MP3 ........................53
Compass, electronic ....................90
calibration .................................91
set zone adjustment .................90
Console
overhead ....................................89
Controls
power seat ...............................135
steering column ........................98
Coolant
checking and adding ......292–293
refill capacities ................296, 313
specifications ..........................313
Cross Traffic Alert ....................238
Cruise control
(see Speed control) ....................96
Cupholder(s) .............................143
Customer Assistance ................246
Ford Extended
Service Plan ....................320, 323Getting assistance outside the
U.S. and Canada .....................272
Getting roadside assistance ...246
Getting the service
you need .................................268
Ordering additional owner’s
literature .................................274
Utilizing the
Mediation/Arbitration
Program ...................................272
D
Daytime running lamps
(see Lamps) ................................78
Defrost
rear window and rearview
mirrors .......................................70
windshield .................................70
Dipstick
automatic transmission
fluid ..........................................309
engine oil .................................288
Driving under special
conditions ..................................233
through water .........................245
E
Electronic message center .........36
Emergencies, roadside
jump-starting ..........................263
running out of fuel .........262, 302
Emission control system ..........306
Engine ........................................315
cleaning ...................................277
idle speed control ...................290
lubrication specifications .......313
refill capacities ........................313
service points ..................286–287
Index
343
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

Speed control ..............................96
Starting your vehicle ........218, 220
jump starting ..........................263
Steering
speed sensitive .......................230
Steering wheel
controls ......................................98
tilting .........................................88
Stereo
6-CD in dash .............................52
CD-MP3 .....................................52
SYNC..........................................66
T
Tilt steering wheel ......................88
Tire Pressure Monitoring
System (TPMS)
Tires, Wheels and Loading ....206
Tires ...........................191–192, 256
alignment ................................199
care ..........................................195
changing ..................................256
checking the pressure ............195
inflating ...................................193
label .........................................205
replacing ..................................197
rotating ....................................200
safety practices .......................198
sidewall information ...............200
snow tires and chains ............210
spare tire .................................257
terminology .............................192
tire grades ...............................192
treadwear ........................191, 196
Towing .......................................216
recreational towing .................217
trailer towing ..........................216wrecker ....................................266
Transmission .............................232
brake-shift interlock (BSI) ....230
fluid, checking and adding
(automatic) .............................309
fluid, refill capacities ..............313
lubricant specifications ..........313
Trunk .........................................117
remote release ................107, 121
Turn signal ..................................80
U
Universal garage
door opener ...............................101
USB port ......................................62
V
Vehicle Identification Number
(VIN) ..........................................316
Vehicle loading ..........................210
Ventilating your vehicle ...........221
W
Warning lights (see Lights) .......18
Washer fluid ..............................287
Water, Driving through .............245
Windows
opening using remote entry
system ...............................94, 120
power .........................................93
Windshield washer fluid and
wipers ..........................................87
checking and adding fluid .....287
replacing wiper blades ...........287
Wrecker towing .........................266
Index
347
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)