SYNCVOICE RECOGNITION FEATURE
SYNCis equipped with an advanced interactive Voice Recognition (VR)
system. This system allows you to perform many operations by
“speaking” certain commands to the system. The system will respond
with a series of audible tones, prompts, questions and spoken
confirmations depending on the situation and the chosen level of
dialogue interaction.
Feedback through audible tones
Your VR system will respond through various audible tones. You may
hear a tone at the following times:
•When you press VOICE or
on your steering wheel controls.
•When you access the help feature.
•When the VR system does not understand your request
•When a VR session is completed successfully
•When a VR session is ended unsuccessfully
•When a speed dependent feature has been accessed
•When a new device is connected
SYNChas five different audible tones that will play depending on the
circumstance.
•Initial: Sounds when you are entering a new mode.
•Positive: Sounds for a positive recognition or a successful VR session
completion.
•Negative: Sounds for a negative recognition, an unsuccessful VR
session, or when a speed dependent feature has been accessed.
•Listening: Sounds when the system is ready to listen for a command.
•Help: Sounds when you ask for ’Help’.
Introduction
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USING VOICE COMMANDS WITH SYNC
There is a push to talk button on your steering wheel controls labeled
either VOICE or
. Press to activate Voice Recognition. You will hear a
tone and LISTENING will appear in the radio display signaling that the
system is ready to accept your command. Speak the command clearly to
ensure that the system is able to recognize and perform the desired
function.
For the best voice recognition performance:
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
•After pressing VOICE or
, wait until the tone sounds and
LISTENING appears in the radio display before speaking a command.
Any command spoken prior to this will not register with the system.
•At any time, you can interrupt the system while it is speaking by
pressing VOICE or
. The system will respond with a listening tone
and allow you to speak a command.
•Speak naturally without large pauses in between words.
At any time, you may say these commands:
•USB•Line in
•Bluetooth Audio•Voice settings
•Phone•Vehicle health report (if
equipped, U.S. only)
•Cancel•Help
USB:Say to access the device connected to the USB port.
Bluetooth audio:Say to access/use streaming music from your cellular
phone enabled withBluetoothwireless technology.
Line in:Say to access the device plugged into your auxiliary input jack.
Phone:Say to access hands-free phone mode.
Voice settings:Say to access the voice settings menu. Refer to
Commands for voice settingsin the following section.
Help:Say at any time for options in a specific mode. SYNC will list
various options for you audibly. The ‘help’ request is always available.
Cancel:Say to cancel the requested action.
Vehicle health report (if equipped):Say to request to run a vehicle
health report on your vehicle.
Voice recognition system overview
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SYSTEM CONTROLS
SYNCwill interact with your audio system, steering wheel controls, and
DVD system (if equipped).
QUICK REFERENCE CHART
The following chart is a quick summary of some radio and steering wheel
controls as well as their respective function(s).
Radio controlSteering wheel
controlFunction
PHONE
P ress to activate SYNChands-free
calling or to answer an incoming call.
When in phone mode, press to send
a call, text message, to put a call on
hold and answer another call, or to
initiate a multi-party call.
Press and hold to end a call.
Press and hold to cancel a call to
emergency services when using the
911 Assist feature (if equipped).
Press and hold to exit phone mode
when not in an active call.
N/A VOICE
Press to activate Vo ice Recognition.
Press and hold to end an active
voice session.
Refer to theVoice recognition
system overviewchapter for further
information.
SEEK,Press to access the next/previous
station or track.
SHUFFLE N/A Press and release to shuffle current
music content.
SYNCsystem controls
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assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not
enable (set to ON) the feature.
Note:If 911 Assist™ is enabled/disabled by any user, the current setting
will apply for all paired phones. If the 911 Assist™ setting is disabled
(set to OFF), a voice message and/or display item will inform the vehicle
occupants when a previously paired phone connects to SYNCat vehicle
start up.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, SYNCis designed to assist
occupants in attempting to contact emergency services by dialing 911
through the occupant’s paired and connectedBluetoothenabled cellular
phone. In the event that a connected cellular phone is damaged or loses
connection to SYNC, SYNCwill search for and connect to any
available, previously paired cell phone and attempt to place the call to
911. Before initiating the call, SYNC provides a short window of time
(approximately 10 seconds) that allows the driver or passenger to decide
whether to cancel the call by pressing and holding
on the steering
wheel controls. Before initiating the 911 call for the occupants, SYNC
will say the following or a similar message:
“SYNCwill attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call by pressing
will result in SYNC
dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist™ feature to perform
properly:
•SYNCis on and functioning properly at the time of the incident and
throughout feature activation and use.
•SYNC911 Assist™ feature is set to ON prior to the incident.
•ABluetoothenabled and compatible cellular phone is paired and
connected to SYNC.
SYNCphone features (if equipped)
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6. Press ‘Phone Book’ to access your
phone book contacts. Select the
desired contact and press
Send.
Note:For quicker browsing, SYNCwill only make available the quick
sort buttons for the respective downloaded phone book contacts.
SYNCwill ask you to confirm. Press
Send.
VOICE COMMANDS IN PHONE MODE
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving and that you comply with all applicable
laws.
In phone mode, press
or VOICE on the steering wheel controls.
When prompted, you may say any of the following commands:
•Dial•Call
•Call
•Call
Note:In the above possible commands, “
that it could be any desired name from your phone book, call history,
etc.
Note:With the above commands, words in()areoptional and do not
have to be spoken for the system to understand the command.
Note:If you are not in phone mode, press
or VOICE on the steering
wheel controls. When prompted, say, “Phone” and then any of the above
commands.
SYNCphone features (if equipped)
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VOICE COMMANDS WHEN USING THE USB PORT
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving and that you comply with all applicable
laws.
When using the USB port, press
or VOICE on the steering wheel
controls. When prompted, say “User Device” and any of the following
commands:
•Play all•Play
•Pause•What’s playing?
•Similar music•Play next track
•Play previous track•Play next folder
2
•Shuffle on•Shuffle off
•Play previous folder2•Autoplay on
•Autoplay off•Repeat on
•Repeat off•Play album
•Play genre
1•Play playlist
•Play track
•Voice settings
In voice settings mode, press
or VOICE on the steering wheel
controls. When prompted, you may say the following commands:
•Media candidate lists on•Media candidate lists off
1Voice commands are not available until indexing is complete.
2Voice commands only available in folder mode. For more information,
refer toExploring the USB device.
Note:In the above possible commands,“name”is a dynamic listing in
that it could be the name of any desired group, artist, etc.
Media candidate lists:These are a list of possible results from your
voice commands. These occur when SYNC has equal confidence of
several possible results from your voice command.
SYNCmedia features (if equipped)
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Autoplay:With this feature ON, SYNC will automatically begin to play
your music as it is being indexed. As the system is finishing indexing all
of your songs, you can listen to music. With this feature OFF, SYNC will
not begin to play any of your music until it has all been indexed.
Note:The larger the number of songs SYNC has to index, the longer
indexing will take.
Play Genre:You can play a specific genre (type) of music. SYNC will
read all the data from your indexed music and, if available, will begin to
play that type of music.
Note:You can only play genres of music which are present in the music
you have indexed to SYNC.
Similar music:You can tell SYNC to play music ‘similar’ to what you are
currently playing.
Voice commands while using Line in
While using the Line in feature (Auxiliary input jack), press
or
VOICE on the steering wheel controls. When prompted, you may say the
following commands:
•Exit•Line in
Voice commands when in Bluetooth audio mode
When in Bluetooth audio mode, press
or VOICE on the steering
wheel controls. When prompted, say any of the following commands:
•Play•Pause
•Play next track•Play previous track
Note:Please refer to your device’s user guide to see if these commands
are supported forBluetoothaudio.
At any time, you may say these commands:
•User Device•Help
•Phone•Line in
•Exit
SYNCmedia features (if equipped)
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