2011 LINCOLN MKT roof

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance
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WAXING
•Wash the vehicle first.
•Use a quality wax that does not contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with MotorcraftWheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Industrial-strength (heavy-duty) cleaners, or
cleaning chemicals, in combination with brush agitation to remove
brake dust and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use MotorcraftBug and Tar Remover
(ZC-42), available from your authorized dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
Cleaning
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•Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather.
•Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl or plastics.
Scratches
Natural Markings - Because the leather in the seat comes from genuine
steer hides, there will be evidence of naturally occurring markings, such
as small scars. These markings give character to the seating covers and
should be considered as proof of a genuine leather product.
In order to lessen the appearance of certain scratches and other wear
marks, apply conditioner on the affected area following the same
instructions as in theConditioningsection.
Conditioning
Bottles of King RanchLeather Conditioner are available at the King
RanchSaddle Shop. Visit the website atwww.krsaddleshop.com,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King RanchLeather Conditioner, use another premium
leather conditioner.
•Clean the surfaces using the steps outlined in theCleaningsection.
•Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth.
•Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
Cleaning
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Heating
heating and air conditioning
system .......................................88
Home screen ...............................35
Homelink wireless control
system ........................................134
Hood ..........................................373
I
Ignition ...............................276, 417
Illuminated visor mirror ...........110
Infant seats
(see Safety seats) .....................226
Inspection/maintenance (I/M)
testing ........................................402
Instrument panel
cleaning ...................................367
cluster ........................................12
lighting up panel and
interior .....................................101
Intelligent Access Key ..............144
Intelligent Access with push
button start ...............................157
J
Jack ............................................333
positioning ...............................333
storage .....................................333
Jukebox features .........................46
Jump-starting your vehicle ......350
K
Keyless entry system
autolock ...................................152
keypad .....................................163locking and unlocking
doors ........................................164
programming entry code .......163
Keys ...........................................166
positions of the ignition .........276
L
Lamps
autolamp system .......................96
bulb replacement
specifications chart ................106
daytime running light .............100
fog lamps ...................................97
headlamps .................................95
headlamps, flash to pass ........100
instrument panel, dimming ...101
interior lamps .................103, 106
replacing bulbs .......................106
LATCH anchors .........................230
Liftgate ..............................138, 159
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........283
Load limits .................................263
Loading pictures .........................36
Locks
autolock ...................................152
childproof ................................155
doors ........................................151
Lubricant specifications ...........414
Lug nuts ....................................349
M
Message center .....................18–19
english/metric button ...............24
system check button ................24
warning messages .....................24
Mirrors .......................................118
Index
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automatic dimming rearview
mirror ......................................118
fold away .................................119
heated ................................88, 119
programmable memory ..........159
side view mirrors (power) .....118
Mobile media system ..................32
Moon roof ..................................132
Motorcraftparts ..............371, 413
MyKey ........................................144
N
Navigation system .......................87
O
Octane rating ............................395
Oil (see Engine oil) ..................378
Overdrive ...................................293
P
Parental MyKey programming .144
Park Assist ................................303
Parking brake ............................283
Parts (see Motorcraftparts) .413
Passenger Occupant
Classification Sensor .................194
Pedals (see Power adjustable
foot pedals) ...............................120
Playing a DVD in the system .....45
Power adjustable foot pedals ...120
Power distribution box (see
Fuses) ........................................330
Power door locks ......................151
Power liftgate ............................138Power mirrors ...........................118
Power point ...............................113
Power steering ..........................290
fluid, checking and adding ....403
fluid, refill capacity ................414
fluid, specifications .................414
Power Windows .........................115
Push button start system
.........278
R
Radio
............................................32
Rear heated seats
.....................187
Rear heated/cooled seats
.........187
Rear seat entertainment
system
..........................................67
Rear view camera display
..........37
Rear-view camera system
.........299
Recommendations for
attaching safety restraints for
children
......................................224
Refrigerator
...............................112
Relays
........................................325
Remote entry system
.......156–157
illuminated entry
............161–162
locking/unlocking doors
.........158
opening the trunk
...................159
panic alarm
.............................158
replacement/additional
transmitters
.............................161
replacing the batteries
...........160
Reverse sensing system
...........296
Roadside assistance
..................323
Index
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