ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Warranty Guide or visit our
website at www.ford.ca for information on:
Roadside Emergencies
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E
Electronic message center .........18
Emergencies, roadside
jump-starting ..........................350
running out of fuel .........349, 396
Emission control system ..........400
Engine ........................................417
cleaning ...................................364
coolant .....................................384
fail-safe cooling .......................390
idle speed control ...................382
lubrication specifications .......414
refill capacities ........................414
service points ..................374–375
Engine block heater .................280
Engine oil ..................................378
checking and adding ..............378
dipstick ....................................378
filter, specifications ................413
refill capacities ........................414
specifications ..........................414
Event data recording ....................6
Exhaust fumes ..........................280
F
Fail safe cooling ........................390
Family entertainment system ....67
Fleet MyKey programming ......144
Floor mats .........................137–138
Fluid capacities .........................414
Fog lamps ....................................97
Four-Wheel Drive vehicles
driving off road .......................317
Freezer ......................................112
Fuel ............................................391calculating fuel
economy ............................20, 397
cap ...........................................393
capacity ...................................414
choosing the right fuel ...........394
detergent in fuel .....................396
filler funnel .............................396
filling your vehicle
with fuel ..................391, 393, 397
filter, specifications ........391, 413
fuel pump shut-off ..................324
improving fuel economy ........397
octane rating ...................395, 417
quality ......................................395
running out of fuel .........349, 396
safety information relating to
automotive fuels .....................391
Fuses ..........................................325
G
Garage door opener ..................134
Gas cap (see Fuel cap) ............393
Gas mileage (see Fuel
economy) ...................................397
Gauges .........................................17
H
Hazard flashers .........................324
Headlamps ...................................95
aiming ......................................101
autolamp system .......................96
bulb specifications ..................106
daytime running lights ...........100
flash to pass ............................100
high beam .................................97
replacing bulbs .......................106
turning on and off ....................95
Index
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Owners Guide, 1st Printing
USA(fus)
