2011 LEXUS RX350 tow

662
Alphabetical index
Tachometer .............................................. 166
Tail lights
Replacing light bulbs..........................512
Switch ....................................................... 184
Wattage................................................. 605
Theft deterrent system
Alarm ........................................................ 103
Engine immobilizer system ............. 101
Tire inflation pressure ......................... 487
Tire information
Glossary.................................................. 615
Size ............................................................. 612
Tire identification number ................ 611
Uniform tire quality grading ...........613
Tires
Chains ..................................................... 254
Checking ............................................... 478
If you have a flat tire ..........................564
Inflation pressure................................ 487
Inflation pressure sensor................ 479
Information........................................... 609
Replacing ...............................................564
Rotating tires ........................................ 478
Size ...........................................................602
Snow tires .............................................. 254
Spare tire................................................565
Tire pressure warning
system ...................................... 479, 537
Tools ...........................................................564
Total load capacity ...............................253
Towing
Emergency towing ........................... 526
Trailer towing ...................................... 258
TRAC ..........................................................231
Traction control.......................................231
Trip information display ....................... 173
Trip meter ..................................................166
Turn signal lights
Replacing light bulbs ...........................511
Switch ........................................................ 163
Wattage ................................................. 605
USB port .................................................. 325
T
U

COMPLIMENTARY SERVICES
Roadside Assistance
Lexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is adminis-
tered through the American
Automobile Association.
Services Provided
•Roadside services such as bat-
tery jump-start, tire change, fuel
delivery, vehicle extrication and
towing in case of minor accident.
•Towing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
•Assistance in locating alternate
transportation and lodging.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 25-LEXUS (800/255-
3987).
2) Have as much of the following
information as possible:
•17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
•Owner’s name and home
address
•Vehicle license plate number
•Location of vehicle, including
the nearest major intersection
3) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance cover-
age expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800) 25-LEXUS.
Complimentary Services6
AMENITIES
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Quality Control
You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used to
ensure the quality of your vehicle. This
process includes extensive inspec-
tions during and after production. The
final inspection takes place at the sell-
ing dealership and includes a road-
test conducted by a trained Lexus
technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conven-
ience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to pur-
chase a Lexus vehicle service agree-
ment. These agreements cover the
cost of specific repairs beyond the
factory warranty period. They also
cover services such as towing, substi-
tute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are avail-
able with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body Repairs
If you’re involved in a collision, you
want your vehicle to be returned to
its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However, these
parts do not meet Lexus’ high stan-
dards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage or
failures they may cause) are not cov-
ered by any Lexus warranty.
The best way to ensure that your vehi-
cle is repaired with Genuine Lexus
Parts is to take it to a Lexus dealer-
ship. Each dealership works with
selected collision repair centers that
meet Lexus’ strict requirements for
Other Benefits and Assistance
OTHER BENEFITS AND ASSISTANCE

AMENITIES
7
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What types of decisions are ren-
dered, and how do I know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying the
appropriate legal standards. Remedies
include but are not limited to repairs;
reimbursement for repairs and inci-
dental expenses, such as towing costs;
and repurchase or replacement of
your vehicle.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus
has complied in a timely manner.
Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
•Attorney fees
•Punitive damages
•Multiple damages
•Consequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the arbitra-
tor’s decision or Lexus’ compliance,
you may pursue any other legal reme-
dies available to you, including small
claims court. You should be aware
that the decision of the arbitrator(s)
is admissible as evidence in any legal
proceedings concerning your vehicle.
Is the Dispute Settlement
Program subject to change?
The information in this booklet about
the program is correct as of the date
of printing. However, the program
may be changed without notice.
Contact the Lexus Customer
Satisfaction Department at (800)
255-3987 for the most current
information concerning the Dispute
Settlement Program.
Introduction13
IF YOU NEED ASSISTANCE

W
ARRANTY
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Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body
panel that develops perforation from
corrosion (rust-through), subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months, regard-
less of mileage.
For information on how to protect
your vehicle from corrosion, see the
section entitled “Service Procedures
and Specifications — Body” in the
Owner’s Manual.
Towing
When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered.
This warranty does not cover damage
or failures resulting directly or indi-
rectly from any of the following:
•Fire, accidents or theft
•Abuse or negligence
•Misuse — for example, racing
or overloading
•Improper repairs
•Alteration or tampering, includ-
ing installation of non-Genuine
Lexus Accessories
•Lack of or improper mainte-
nance, including use of fluids
other than those specified in
the Owner’s Manual
•Installation of non-Genuine
Lexus Parts
•Airborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
•Water contamination
WHAT IS NOT COVERED
Your Warranties in Detail19
NEW VEHICLE LIMITED WARRANTY

W
ARRANTY
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In the United States, U.S.
Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact your
nearest Lexus dealership for towing
assistance. You do not have to pay for
towing to the nearest Lexus dealer-
ship if your vehicle is inoperable due
to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your vehi-
cle may not be repaired free of
charge because the local Lexus dis-
tributor may have no obligation to
provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or envi-
ronmental requirements.
If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer-
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of
the repairs that are covered by war-
ranty. To receive reimbursement,
present to an authorized Lexus deal-
ership your paid repair invoices and
any parts that were removed from the
vehicle. You will be reimbursed for
EMERGENCY REPAIRS
BY GEOGRAPHIC
REGION
Your Responsibilities37
OBTAINING WARRANTY SERVICE

W
ARRANTY
Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author-
ized Lexus dealership, log on
to www.lexus.comor contact
Lexus Customer Satisfaction
at (800) 255-3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be per-
formed by a qualified technician
following procedures in Lexus
service and repair publications.
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76
INDEX
Timing chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Tire inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Tire rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 72
Tire-pressure warning sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Tires, warranty coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Transfer case oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 72
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 72
Travel protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Warranty coverages
Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
California Emission Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28–33
Corrosion perforation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 9
Coverages at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 5
Federal Emission Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22–27
General provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 6–1 7
Powertrain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 8
Restraint systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 8
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 9
What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17, 1 9–21, 23, 3 0
*See scheduled maintenance log for maintenance interval.
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