2011 LEXUS RX350 ESP

640
ATTENTION
■ Précautions à observer avec les sacs de sécurité gonflables SRS
Respectez les précautions suivantes concernant les sacs de sécurité gonflables
SRS.
À défaut, des blessures graves, voire mortelles, pourraient s'ensuivre.
● Le conducteur et tous les passagers à bord du véhicule doivent porter leur
ceinture de sécurité correctement.
Les sacs de sécurité gonflables SRS sont des dispositifs de protection
complémentaires aux ceintures de sécurité.
● Le sac de sécurité gonflable SRS conducteur se déploie avec une violence
considérable, qui peut être très dangereuse voire mortelle si le conducteur se
trouve très près du sac de sécurité gonflable. L'autorité fédérale chargée de la
sécurité routière aux États-Unis, la NHTSA (National Highway Traffic Safety
Administration) conseille:
La zone à risque du sac de sécurité gonflable conducteur se situant dans les
premiers 2 à 3 in. (50 à 75 mm) de déploiement, vous disposez d'une confortable
marge de sécurité en vous plaçant à 10 in. (250 mm) de votre sac de sécurité
gonflable conducteur. Cette distance est mesurée entre le centre du volant de
direction et votre sternum. Si vous êtes actuellement assis à moins de 10 in. (250
mm), vous pouvez changer votre position de conduite de différentes façons:
 Reculez votre siège le plus possible, tout en continuant à pouvoir atteindre
confortablement les pédales.
 Inclinez légèrement le dossier du siège.
Bien que les véhicules puissent être différents les uns des autres, la plupart
des conducteurs peuvent s'asseoir à une distance de 10 in. (250 mm), même
avec le siège conducteur complètement avancé, simplement en inclinant un
peu le dossier de siège. Si vous avez des difficultés à voir la route après avoir
incliné votre siège, utilisez un coussin ferme et antidérapant pour vous
rehausser ou, si votre véhicule est équipé du réglage en hauteur du siège,
remontez-le.
 Si votre volant de direction est réglable, inclinez-le vers le bas. Ceci a pour
effet de diriger le sac de sécurité gonflable vers votre poitrine plutôt que vers
votre tête et votre cou.
Réglez votre siège selon ces recommandations de la NHTSA, tout en conservant le
contrôle des pédales, du volant de direction et la vue des commandes du tableau
de bord.

644
ATTENTION
■ Précautions à observer avec les sacs de sécurité gonflables SRS
● Ne touchez aucun composant du système immédiatement après le
déclenchement (déploiement) des sacs de sécurité gonflables SRS, car ils sont
alors encore très chauds.
● Si vous avez des difficultés à respirer après le déploiement des sacs de sécurité
gonflables SRS, ouvrez une porte ou une vitre pour faire entrer de l'air frais, ou
bien descendez du véhicule si cela ne présente pas de danger. Essuyez tout
résidu dès que possible afin d'éviter d'éventuelles irritations de la peau.
● Si les parties renfermant les sacs de sécurité gonflables SRS, telles que la
garniture du moyeu de volant et les garnitures de montants avant et arrière,
apparaissent abîmées ou craquelées, faites-les remplacer par votre
concessionnaire Lexus.
● Ne rien disposer sur le siège du passager avant, comme un coussin par exemple.
Le poids du passager s'en trouve réparti sur toute la surface de l'assise, ce qui
empêche le capteur de détecter correctement le poids. En conséquence, le sac
de sécurité gonflable SRS passager avant risque de ne pas se déployer en cas de
choc.

665
What to do if...
What to do if...
A tire puncturesP. 5 6 4If you have a flat tire
The engine does not start
P. 5 7 7If the engine will not start
P. 1 0 1Engine immobilizer system
P. 5 8 4If the battery is discharged
The shift lever cannot be
moved outP. 5 7 9
If the shift lever cannot be shifted
from P
The engine coolant temperature
gauge enters the red zone
Steam can be seen coming
from under the hood
P. 5 8 7If your vehicle overheats
The key is lostP. 5 8 0If you lose your keys
The battery runs outP. 5 8 4If the battery is discharged
The doors cannot be lockedP. 4 7Side doors
P. 5 0Back door
The horn begins to soundP. 1 0 3Alarm
The vehicle is stuck in mud or
sandP. 5 9 0If the vehicle becomes stuck

California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Your Responsibilities
Operation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Obtaining Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39.
Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1
General Maintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage . . . . . . . . . . . . . . . . . . 44
Special Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Complimentary First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . 45
Complimentary Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . 46
Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
TABLE OF CONTENTS
3
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Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manag-
er or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction, call
the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
•17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
•Current vehicle mileage
•Name of your selling and servic-
ing Lexus dealerships
•Your day and evening telephone
numbers
Introduction9
IF YOU NEED ASSISTANCE

W
ARRANTY
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In addition to completing the cus-
tomer claim form, please provide
NCDS with the following information:
•Vehicle year, make, model, VIN,
mileage and date of purchase.
•A brief description of your com-
plaint and the actions you have
taken to resolve it.
•What action or remedy you
believe would resolve your
problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute Settlement
P.O. Box 457
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program.
How does the arbitration
process work?
When NCDS receives your request,
it will be forwarded to the Lexus area
office for response.
At the request of either party or the
arbitrators, NCDS may schedule a
technical inspection. This may include
an inspection of the vehicle by an
independent technical expert with a
Lexus representative present. The
technical expert will forward his or
her evaluation to NCDS.
An oral hearing will be held prior to
a decision being rendered. At this
hearing, all relevant evidence is
admissible. You and a Lexus repre-
sentative will present both sides of
the case to the NCDS arbitrator(s).
You will each be given an equal
opportunity to give testimony and
provide documents. Then you will
each be given an opportunity for
rebuttal. After considering all testimo-
ny and documents, the arbitrator(s)
will review the applicable legal stan-
dards and render a decision within
10 days.
A settlement satisfactory to all parties
may be negotiated at any time during
the process.
Introduction12
IF YOU NEED ASSISTANCE
W ARRANTY
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You have purchased one of the finest
vehicles built in the world today, and it
is backed by one of the finest war-
ranties in the industry. This excellent
warranty coverage demonstrates not
only our confidence in Lexus vehicles,
but also our commitment to every
Lexus customer. We’re dedicated to
ensuring that you enjoy exceptional
quality, dependability and peace of
mind throughout your ownership
experience.
To further demonstrate our commit-
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we estab-
lish such a policy adjustment, we mail
details to all applicable owners on
record. That’s why it is important to
send in the card at the back of this
booklet if you change your address
or if you have purchased your Lexus
from a previous owner.
You’ve made a wise decision to pur-
chase a Lexus. Your vehicle delivers
world-class luxury and performance,
along with an unparalleled commit-
ment from Lexus to ensuring your sat-
isfaction. You can be confident — as
we are — that you’ll enjoy owning your
Lexus as much as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the emis-
sion control warranties, is subject to
change without notice.
Introduction14
THE LEXUS COMMITMENT
W ARRANTY
This section of the Warranty and
Services Guidedescribes the
terms of Lexus warranty cover-
age as well as general owner
responsibilities. The section be-
ginning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.
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You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this guide.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, any failure or
noncompliance caused by lack of
maintenance is not covered by this
warranty.
When maintenance and repairs are
paid for by you, these services may
be performed by you or by any auto-
motive service provider you choose.
Lexus will not deny a warranty claim
solely because you used a service
provider other than a Lexus dealer-
ship for maintenance and repairs.
However, any failure or noncompli-
ance caused by improper mainte-
nance or repairs is not covered by
this warranty.
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Lexus recommends the use of
Genuine Lexus Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may
elect to use non-Genuine Lexus
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Genuine Lexus Parts may impair the
effectiveness of the emission control
systems.
If you use replacement parts that have
maintenance or replacement sched-
ules different from those of Genuine
Lexus Parts, you must follow the main-
tenance and replacement schedules
for the parts you are using. In addition,
you should ensure that such parts are
warranted by their manufacturers to
be equivalent to Genuine Lexus Parts.
REPLACEMENT PARTSMAINTENANCE
Your Warranties in Detail25
FEDERAL EMISSION CONTROL WARRANTY

W
ARRANTY
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