2011 Lexus HS250h Hybrid system / LEXUS 2011 HS250H OWNERS MANUAL (OM75037U)

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When trouble arises
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5-1. Essential information
If your vehicle needs to be towed
Before towingThe following may indicate a probl em with your hybrid transmission.
Contact your Lexus dealer before towing.
● The hybrid system is operating but the vehicle will not move.
● The vehicle makes an abnormal sound.
Emergency towing
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using a cable or
chain secured to the emergency
towing eyelet(s). This should only
be attempted on hard surfaced
roads for short distances at under
18 mph (30 km/h).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
If towing is necessary, we recommend having your vehicle towed by your
Lexus dealer or a commercial towing service, using a lift-type truck or a
flatbed truck.
Use a safety chain system for all towi ng, and abide by all state/provincial
and local laws.

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5-1. Essential information
●If emergency towing cannot be performed
The vehicle cannot be towed by anot her vehicle in the following situa-
tions because the front wheels may be locked by the parking lock.
Transport the vehicle with both fron t wheels or all 4 wheels lifted using
a flatbed or wheel-lift type truck.
• There is a malfunction in the smar t access system with push-button
start.
• The P position control system is malfunctioning. ( P. 5 0 8 )
• The 12-volt battery is discharged.
Installing towing eyelets
Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body, as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by hand.

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5-1. Essential information
Tighten down the towing eyelet
securely using a wheel nut wrench.
Towing with a sling-type truckDo not tow with a sling-type truck
to prevent body damage.
Towing with a wheel-lift type truckFrom the front Release the parking brake.

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5-1. Essential information
From the rearUse a towing dolly under the front
wheels.
Using a flatbed truck
If your Lexus is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45 .
Do not overly tighten the tie downs
or the vehicle may be damaged.

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When trouble arises
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5-1. Essential information
■Before emergency towingTurn the “POWER” switch to ON mode. ( P. 1 4 8 )
Do not turn the “POWER” switch to ACCESSORY mode.
Release the parking brake.
Change the shift position to N.
When the “POWER” switch is in ACCESSORY mode, the shift position
cannot be changed to N.
■Emergency towing eyelet location
 P. 5 2 7
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which would place excessive
stress on the emergency towing eyelets and the cables or chains. Always be cau-
tious of the surroundings and other vehicles while towing.
●Do not turn off the power switch.
This may lead to accidents as th e parking lock will be engaged.
●If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■Installing towing eyelets to the vehicle
Make sure that the towing eyelets are installed securely.
If not securely installed, the towing eyel ets may come loose during towing. This may
lead to accidents that cause serious injury or even death.

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5-1. Essential information
NOTICE
■To prevent damage the vehicle when towing using a wheel-lift type truck
When raising the vehicle, ensure adequate ground clearance for towing at the
opposite end of the raised vehicle. Without adequate clearance, the vehicle could
be damaged while being towed.
■To prevent body damage when towing using a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■To prevent causing serious damage to the transmission when emergency towing
Never tow a vehicle from the rear with four wheels on the ground. This may cause
serious damage to the transmission.

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When trouble arises
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5-1. Essential information
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably needs
adjustment or repair. Contact your Lexus dealer as soon as possible.
■Visible symptoms
●Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● High engine coolant temperature warning light flashes or comes
on
■ Audible symptoms
●Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
■ Operational symptoms
●Engine missing, stumbling or running rough
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road.
● Loss of brake effectiveness, sp ongy feeling, pedal almost touches
the floor

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5-1. Essential information
Event data recorder
In a crash or a near crash eventThe SRS airbag sensor assembly co ntains the EDR. In a crash or near
crash event, this device may record so me or all of the following informa-
tion:
● Engine speed
● Whether the brake pedal was applied or not
● Vehicle speed
● To what extent the accelerator pedal was depressed
● Hybrid transmission shift position
● Whether the driver and front passenger wore seat belts or not
● Driver's seat position
● SRS airbag deployment data
● SRS airbag system diagnostic data
● Front passenger’s occupant classification
The information abov e is intended to be used for the purpose of improv-
ing vehicle safety performance. Unlike general da ta recorders, the EDR
does not record sound data such as conversation between passengers.
Your vehicle has computers that monitor and control certain aspects of
your vehicle. These computers assist in driving and maintaining optimal
vehicle performance.
Besides storing data usef ul for troubleshooting, there is an event data
recorder (EDR) that records data in a crash or near crash event.