2011 JEEP PATRIOT service

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (877) 426–5337
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
460 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
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IF YOU NEED CONSUMER ASSISTANCE 461

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
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IF YOU NEED CONSUMER ASSISTANCE 463

•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
464 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
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IF YOU NEED CONSUMER ASSISTANCE 465

Cargo CompartmentLight ............................. 178
Luggage Carrier ..................... 185
Cargo Light ............................ 178
Cargo Load Floor ........................ 181
Cargo Tie-Downs ........................ 182
Cellular Phone ........................ 98,273
Center High Mounted Stop Light ............ 437
Chains, Tire ............................ 347
Changing A Flat Tire ..................... 382
Chart, Tire Sizing ........................ 330
Check Engine Light
(Malfunction Indicator Light) ............... 402
Checking Your Vehicle For Safety ............. 84
Checks, Safety ........................... 84
Child Restraint .......................... 74
Child Restraint Tether Anchors ............... 79
Child Restraint with Automatic Belts ........... 77
Child Safety Locks ........................ 32 Child Seat
.............................. 81
Clean Air Gasoline ....................... 358
Cleaning Wheels ............................ 428
Climate Control ......................... 273
Clock ........................... 222,241,250
Clutch ............................... 421
Clutch Fluid ........................... 421
Coin Holder ........................... 177
Compact Disc (CD) Maintenance ............. 273
Compact Spare Tire ...................... 342
Compass .............................. 208
Compass Calibration ..................... 218
Compass Variance ....................... 218
Connector UCI .............................. 264
Universal Consumer Interface (UCI) ....... 264
Console .............................. 177
Contract, Service ........................ 461
470 INDEX

Coolant (Antifreeze)................... 438,439
Cooling System ......................... 415
Adding Coolant (Antifreeze) ............. 417
Coolant Level .................... 416,419
Disposal of Used Coolant ............... 419
Drain, Flush, and Refill ................ 416
Inspection .......................... 419
Points to Remember ................ 418,419
Pressure Cap ........................ 418
Selection of Coolant (Antifreeze) .......... 416
Corrosion Protection ..................... 426
Cruise Light ........................... 201
Cupholders ............................ 177
Customer Assistance ..................... 459
Data Recorder, Event ...................... 73
Dealer Service .......................... 403
Defroster, Rear Window ................... 185
Defroster, Windshield ................86,276,282Delay (Intermittent) Wipers
................. 154
Diagnostic System, Onboard ................ 401
Dimmer Switch, Headlight ................. 150
Dipsticks Power Steering ...................... 313
Disposal Antifreeze (Engine Coolant) ............. 419
Engine Oil ......................... 407
Door Locks ............................. 27
Door Locks, Automatic .................... 29
Door Opener, Garage ..................... 160
Downshifting .......................... 295
Driver’s Seat Back Tilt .................... 139
Driving ............................... 302
Off-Pavement ....................... 303
Off-Road .......................... 303
Electric Remote Mirrors .................... 95
Electrical Power Outlets ................... 170
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INDEX 471

Traction Control..................... 327
Turn Signal ................. 87,148,150,437
Voltage ............................ 194
Warning (Instrument Cluster Description) . . . 194
Loading Vehicle ...................... 364,366
Capacities .......................... 366
Tires .............................. 334
Locks Child Protection ...................... 32
Door .............................. 27
Power Door ......................... 28
Lubrication, Body ....................... 411
Luggage Rack (Roof Rack) ................. 185
Lumbar Support ........................ 138
Maintenance Free Battery .................. 409
Maintenance Procedures ................... 404
Maintenance Schedule .................... 442
Maintenance, General ..................... 404 Malfunction Indicator Light (Check Engine) . . 205,402
Manual Transaxle
.................. 291,294,424
Downshifting ....................... 295
Fluid Level Check ................. 424,425
Frequency of Fluid Change ........424,425,426
Lubricant Selection ................. 424,425
Manual, Service ......................... 463
Map/Reading Lights ..................... 152
Master Cylinder (Brakes) .................. 421
Methanol ............................. 359
Mini-Trip Computer ...................... 208
Mirrors ................................ 93
Automatic Dimming ................... 94
Electric Powered ...................... 95
Exterior Folding ...................... 97
Heated ............................. 97
Outside ............................ 96
Rearview ........................... 93
Vanity ............................. 98
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INDEX 477