2011 INFINITI EX service

Your INFINITI represents a new way of thinking
about vehicle design. It integrates advanced
engineering and superior craftsmanship with a
simple, refined aesthetic sensitivity associated
with traditional Japanese culture.
The result is a different notion of luxury and
beauty. The car itself is important, but so is the
sense of harmony that the vehicle evokes in its
driver, and the sense of satisfaction you feel
with the INFINITI — from the way it looks and
drives to the high level of retailer service.
To ensure that you enjoy your INFINITI to the
fullest, we encourage you to read this Owner’s
Manual immediately. It explains all of the fea-
tures, controls and performance characteristics
of your INFINITI; it also provides important
instructions and safety information.
A separate Warranty Information Booklet is in-
cluded in your Owner’s literature portfolio. The
INFINITI Service and Maintenance Guide ex-
plains details about maintaining and servicing
your vehicle. Always carry it with you when you
take your vehicle to an INFINITI retailer. The War-
ranty Information Booklet contents provide
complete information about all warranties cov-
ering this vehicle, the requirements to keep the
warranties in effect as well as the INFINITI Road-
side Assistance program.Additionally, a separate Customer Care and
Lemon Law Information Booklet will explain how
to resolve any concerns you may have with your
vehicle, as well as clarify your rights under your
state’s lemon law.
READ FIRST — THEN DRIVE SAFELY
Before driving your vehicle, read your Owner’s
Manual carefully. This will ensure familiarity
with controls and maintenance requirements,
assisting you in the safe operation of your
vehicle.
WARNING
IMPORTANT SAFETY INFORMATION REMINDERS
FOR SAFETY!
Follow these important driving rules to help
ensure a safe and comfortable trip for you and
your passengers!
●
NEVER drive under the influence of alcohol or
drugs.
● ALWAYS observe posted speed limits and
never drive too fast for conditions.
● ALWAYS give your full attention to driving
and avoid using vehicle features or taking
other actions that could distract you.
● ALWAYS use your seat belts and appropriate
child restraint systems. Pre-teen children
should be seated in the rear seat.
● ALWAYS provide information about the
proper use of vehicle safety features to all
occupants of the vehicle.
● ALWAYS review this Owner’s Manual for im-
portant safety information.
FOREWORD

INFINITI CUSTOMER CARE PROGRAM
INFINITI CARES ...
Both INFINITI and your INFINITI retailer are dedicated to serving all your automotive needs. Your satisfaction with your vehicle and your INFINITI retailer
are our primary concerns. Your INFINITI retailer is always available to assist you with all your automobile sales and service needs.
However, if there is something that your
INFINITI retailer cannot assist you with or you
would like to provide INFINITI directly with
comments or questions, please contact our
(INFINITI’s) Consumer Affairs Department using
our toll-free number:For U.S. customers1-800-662-6200
For Canadian customers 1-800-361-4792 The Consumer Affairs Department will ask for
the following information:
– Your name, address, and telephone number
– Vehicle identification number (on dash
panel)
– Date of purchase
– Current odometer reading
– Your INFINITI retailer’s name
– Your comments or questions
OR You can write to INFINITI with the information on
the left at:
For U.S. customersINFINITI Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
For Canadian customers INFINITI Division
Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario L4W 4Z5
We appreciate your interest in INFINITI and thank you for buying a quality INFINITI vehicle.

WARNING
●Do not place any objects near the seatback
of the front seats. Also, do not place any
objects (an umbrella, bag, etc.) between the
front door finisher and the front seat. Such
objects may become dangerous projectiles
and cause injury if a side air bag inflates.
● Right after inflation, several front seat-
mounted side air bags and roof-mounted
curtain air bag system components will be
hot. Do not touch them; you may severely
burn yourself.
● No unauthorized changes should be made to
any components or wiring of the side air bag
and curtain air bags. This is to prevent dam-
age to or accidental inflation of the side air
bag and curtain air bag systems.
● Do not make unauthorized changes to your
vehicle’s electrical system, suspension sys-
tem or side panel. This could affect proper
operation of the side air bag and curtain air
bag systems.
● Tampering with the side air bag system may
result in serious personal injury. For ex-
ample, do not change the front seat by plac-
ing material near the seatback or by install-
ing additional trim material, such as seat
covers, around the side air bag. ●
Work around and on the side air bag and
curtain air bag systems should be done by an
INFINITI retailer. Installation of electrical
equipment should also be done by an
INFINITI retailer. The Supplemental Re-
straint System (SRS) wiring harnesses*
should not be modified or disconnected. Un-
authorized electrical test equipment and
probing devices should not be used on the
side air bag or curtain air bag systems.
* The SRS wiring harness connectors are yel-
low and orange for easy identification.
When selling your vehicle, we request that you
inform the buyer about the side-impact air bag
and curtain side-impact air bag system and
guide the buyer to the appropriate sections in
this Owner’s Manual.
SEAT BELTS WITH PRETENSIONERS
(front seats)
WARNING
● The pretensioners cannot be reused after ac-
tivation. They must be replaced together
with the retractor and buckle as a unit. ●
If the vehicle becomes involved in a collision
but a pretensioner is not activated, be sure
to have the pretensioner system checked
and, if necessary, replaced by an INFINITI
retailer.
● No unauthorized changes should be made to
any components or wiring of the preten-
sioner system. This is to prevent damage to
or accidental activation of the pretension-
ers. Tampering with the pretensioner sys-
tem may result in serious personal injury.
● Work around and on the pretensioner sys-
tem should be done by an INFINITI retailer.
Installation of electrical equipment should
also be done by an INFINITI retailer. Unau-
thorized electrical test equipment and prob-
ing devices should not be used on the pre-
tensioner system.
● If you need to dispose of the pretensioner or
scrap the vehicle, contact an INFINITI re-
tailer. Correct pretensioner disposal proce-
dures are set forth in the appropriate
INFINITI Service Manual. Incorrect disposal
procedures could cause personal injury.
The pretensioner system may activate with the
supplemental air bag system in certain types of
collisions. Working with the seat belt retractor,
it helps tighten the seat belt when the vehicle
1-48Safety — Seats, seat belts and supplemental restraint system

When the ignition switch is in the ON position,
the supplemental air bag warning light illumi-
nates for about 7 seconds and then turns off.
This means the system is operational.
If any of the following conditions occur, the
front air bag, side air bag, curtain air bag and
pretensioner systems need servicing:
●The supplemental air bag warning light re-
mains on approximately 7 seconds after the
ignition switch is pushed to the ON position.
● The supplemental air bag warning light
flashes intermittently.
● The supplemental air bag warning light does
not come on at all.
Under these conditions, the front air bag, side
air bag, and curtain air bag or pretensioner
systems may not operate properly. They must
be checked and repaired. Take your vehicle to
the nearest INFINITI retailer.WARNING
If the supplemental air bag warning light is on,
it could mean that the front air bag, side air
bag, curtain air bag and/or pretensioner sys-
tems will not operate in an accident. To help
avoid injury to yourself or others, have your
vehicle checked by an INFINITI retailer as soon
as possible.
REPAIR AND REPLACEMENT
PROCEDURE
The front air bags, side air bags, curtain air
bags and pretensioners are designed to acti-
vate on a one-time-only basis. As a reminder,
unless it is damaged, the supplemental air bag
warning light will remain illuminated after infla-
tion has occurred. Repair and replacement of
these systems should be done only by an
INFINITI retailer.
When maintenance work is required on the
vehicle, the front air bags, side air bags, curtain
air bags, pretensioners and related parts
should be pointed out to the person conducting
the maintenance. The ignition switch should
always be in the LOCK position when working
under the hood or inside the vehicle.
WARNING
● Once a front air bag, side air bag or curtain
air bag has inflated, the air bag module will
not function again and must be replaced.
Additionally, the activated pretensioner
must also be replaced. The air bag module
and pretensioner system should be replaced
by an INFINITI retailer. The air bag module
and pretensioner system cannot be
repaired.
● The front air bag, side air bag, curtain air bag
systems and the pretensioner system
should be inspected by an INFINITI retailer if
there is any damage to the front end or side
portion of the vehicle.
● If you need to dispose of a supplemental air
bag or pretensioner systems or scrap the
vehicle, contact an INFINITI retailer. Correct
supplemental air bag and pretensioner sys-
tem disposal procedures are set forth in the
appropriate INFINITI Service Manual. Incor-
rect disposal procedures could cause per-
sonal injury.
1-50Safety — Seats, seat belts and supplemental restraint system

Automatic transmission
check warning light
When the ignition switch is pushed to the ON
position, the light comes on for 2 seconds. If
the light comes on at any other time, it may
indicate the transmission is not functioning
properly. Have your INFINITI retailer check and
repair the transmission.
orBrake warning
light
This light functions for both the parking brake
and the foot brake systems.
Parking brake indicator :
When the ignition switch is in the ON position,
the light comes on when the parking brake is
applied.
Low brake fluid warning light :
When the ignition switch is in the ON position,
the light warns of a low brake fluid level. If the
light comes on while the engine is running with
the parking brake not applied, stop the vehicle
and perform the following:
1. Check the brake fluid level. Add brakefluid as necessary. (See “BRAKE FLUID” in
the “8. Maintenance and do-it-yourself”
section.) 2. If the brake fluid level is correct, have the
warning system checked by an INFINITI
retailer.
Anti-lock Braking System (ABS) warning indica-
tor :
When the parking brake is released and the
brake fluid level is sufficient, if both the brake
warning light and the Anti-lock Braking System
(ABS) warning light illuminate, it may indicate
the ABS is not functioning properly. Have the
brake system checked, and if necessary re-
paired, by an INFINITI retailer promptly. (See
“Anti-lock Braking System (ABS) warning light”
earlier in this section.)
WARNING
●Your brake system may not be working prop-
erly if the warning light is on. Driving could
be dangerous. If you judge it to be safe, drive
carefully to the nearest service station for
repairs. Otherwise, have your vehicle towed
because driving it could be dangerous.
● Pressing the brake pedal with the engine
stopped and/or low brake fluid level may
increase your stopping distance and braking
will require greater pedal effort as well as
pedal travel. ●
If the brake fluid level is below the minimum
or MIN mark on the brake fluid reservoir, do
not drive until the brake system has been
checked at an INFINITI retailer.
Blind Spot Warning (BSW)
system warning light
(orange; if so equipped)
If the light comes on in orange and remains on,
it may indicate that the BSW system is not
functioning properly. Although the vehicle is
still driveable, have the system checked by an
INFINITI retailer. See “BLIND SPOT WARNING
(BSW) SYSTEM” in the “5. Starting and driving”
section.
Charge warning light
If the light comes on while the engine is run-
ning, it may indicate the charging system is not
functioning properly. Turn the engine off and
check the alternator belt. If the belt is loose,
broken, missing or if the light remains on, see
an INFINITI retailer immediately.
Instruments and controls2-13

If the light still remains on and/or the engine will
not start, see an INFINITI retailer for INFINITI Ve-
hicle Immobilizer System service as soon as
possible. Please bring all Intelligent Keys that
you have when visiting an INFINITI retailer for
service.WARNING
In freezing temperatures the washer solution
may freeze on the window and obscure your
vision which may lead to an accident. Warm the
window with the defroster before you wash the
window.
CAUTION
●Do not operate the washer continuously for
more than 30 seconds.
● Do not operate the washer if the reservoir
tank is empty.
● Do not fill the window washer reservoir tank
with washer fluid concentrates at full
strength. Some methyl alcohol based
washer fluid concentrates may permanently
stain the grille if spilled while filling the win-
dow washer reservoir tank.
● Pre-mix washer fluid concentrates with wa-
ter to the manufacturer’s recommended lev-
els before pouring the fluid into the window
washer reservoir tank. Do not use the win-
dow washer reservoir tank to mix the washer
fluid concentrate and water. If the windshield wiper operation is interrupted
by snow or ice, the wiper may stop moving to
protect its motor. If this occurs, turn the wiper
switch to the OFF position and remove the snow
or ice that is on and around the wiper arms. In
approximately 1 minute, turn the switch on again
to operate the wiper.
WINDSHIELD WIPER AND WASHER SWITCH
2-32Instruments and controls

Maintenance information
The maintenance intervals can be displayed for
the engine oil, oil filter, tire and other remind-
ers.
To set a maintenance interval, select a preferred
item from the list.
You can also set to display a message to remind
you that the maintenance needs to be per-
formed.
The following example shows how to set the
engine oil maintenance information. Use the
same steps to set the other maintenance infor-
mation.
1. Set the interval (mileage) of the mainte-nance schedule. To determine the recom-
mended maintenance interval, refer to
your “INFINITI Service and Maintenance
Guide”.
2. To display the reminder automatically when the desired distance is reached,
select the “Reminder” key.
3. Reset the driving distance to the new maintenance schedule.
4. To return to the previous screen, push the BACK button.
The unit can be converted between “US” and
“Metric”. (See “HOW TO USE SETTING BUTTON”
later in this section.) The Reminder will be automatically displayed
when the specified distance has been driven
and every time the ignition switch is pushed to
the ACC or ON position. The reminder will not
appear while driving.
Select the “OK” key to hide the reminder for the
rest of the current drive.
To stop the reminder from appearing, perform
one of the following actions:
●
Select the “Reset Distance”.
● Deactivate the “Reminder”.
● Increase the “Interval” distance to be more
than the current distance being tracked.
SAA1554
Without navigation system
SAA2722
Example
SAA3003
Monitor, climate, audio, phone and voice recognition systems4-11

If you select the “Français” key, the French
language will be displayed, so please use the
French Owner’s Manual. To obtain a French
Owner’s Manual, see “OWNER’S
MANUAL/SERVICE MANUAL ORDER INFORMA-
TION” in the “9. Technical and consumer infor-
mation” section.
Select Units :
Select the “Select Units” key. Choose “US”
(Mile, °F, MPG) or “Metric” (km, °C, L/100 km)
for your favorite display appearance.
Voice Recognition settings (models
with navigation system)
For details about the “Voice Recognition” set-
tings, see “INFINITI VOICE RECOGNITION SYS-
TEM (models with navigation system)” later in
this section.
Image Viewer (models with
navigation system)
The image files in the USB memory will be
displayed. To display the Image Viewer, push
the SETTING button, select the “Other” key and
then select the “Image Viewer” key. The image
of the selected file is displayed on the right side
of the screen.
When a number of folders are included in the
USB memory, select a folder from the list to
display the file list.Images will not be shown on the display while
the vehicle is in any drive position in order to
reduce driver distraction. To view images, stop
the vehicle in a safe location and apply the
parking brake.
SAA2491
4-20Monitor, climate, audio, phone and voice recognition systems