2011 GMC TERRAIN sat nav

Black plate (1,1)GMC Terrain Owner Manual - 2011
In Brief 1-1
In Brief
Instrument Panel
Instrument Panel . . . . . . . . . . . . . . 1-2
Initial Drive Information
Initial Drive Information . . . . . . . . 1-4
Remote Keyless Entry (RKE)System . . . . . . . . . . . . . . . . . . . . . . 1-4
Remote Vehicle Start . . . . . . . . . 1-5
Door Locks . . . . . . . . . . . . . . . . . . . 1-5
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Windows . . . . . . . . . . . . . . . . . . . . . . 1-7
Seat Adjustment . . . . . . . . . . . . . . 1-7
Memory Features . . . . . . . . . . . . . 1-9
Heated Seats . . . . . . . . . . . . . . . . 1-10
Head Restraint Adjustment . . . . . . . . . . . . . . . . . 1-11
Safety Belts . . . . . . . . . . . . . . . . . . 1-11 Sensing System for
Passenger Airbag . . . . . . . . . . 1-11
Mirror Adjustment . . . . . . . . . . . . 1-12
Steering Wheel Adjustment . . . . . . . . . . . . . . . . . 1-12
Interior Lighting . . . . . . . . . . . . . . 1-13
Exterior Lighting . . . . . . . . . . . . . 1-13
Windshield Wiper/Washer . . . . 1-14
Climate Controls . . . . . . . . . . . . . 1-15
Parking Brake . . . . . . . . . . . . . . . 1-16
Transmission . . . . . . . . . . . . . . . . 1-17
Vehicle Features
Radio(s) . . . . . . . . . . . . . . . . . . . . . 1-18
Satellite Radio . . . . . . . . . . . . . . . 1-19
Portable Audio Devices . . . . . . 1-19
Bluetooth
®. . . . . . . . . . . . . . . . . . . 1-19
Steering Wheel Controls . . . . . 1-20
Cruise Control . . . . . . . . . . . . . . . 1-20
Navigation System . . . . . . . . . . . 1-21 Driver Information
Center (DIC) . . . . . . . . . . . . . . . 1-21
Vehicle Personalization . . . . . . 1-21
Rear Vision Camera (RVC) . . . . . . . . . . . . . 1-22
Ultrasonic Parking Assist . . . . 1-22
Roof Rack System . . . . . . . . . . . 1-22
Power Outlets . . . . . . . . . . . . . . . 1-23
Performance and Maintenance
Traction Control System (TCS) . . . . . . . . . . . . . . 1-23
StabiliTrak
®System . . . . . . . . . 1-23
Tire Pressure Monitor . . . . . . . . 1-24
Engine Oil Life System . . . . . . 1-24
Fuel E85 (85% Ethanol) . . . . . 1-24
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . 1-25
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 1-25
OnStar
®. . . . . . . . . . . . . . . . . . . . . 1-26

Black plate (26,1)GMC Terrain Owner Manual - 2011
1-26 In Brief
OnStar®
For vehicles with an active OnStar
subscription, OnStar uses several
innovative technologies and live
Advisors to provide a wide range
of safety, security, navigation,
diagnostics, and calling services.
Automatic Crash Response
In a crash, built‐in sensors can
automatically alert an OnStar
Advisor who is immediately
connected to the vehicle to see if
you need help.
How OnStar Service Works
Q:Push this blue button to
connect to a specially trained
OnStar Advisor to verify your
account information and to answer
questions.
]: Push this red emergency
button to get priority help from
specially trained OnStar Emergency
Advisors.
X: Push this button for hands‐free,
voice‐activated calling and to give
voice commands for Hands‐Free
Calling and Turn‐by‐Turn
Navigation.
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn‐by‐Turn
Navigation, and Hands‐Free Calling
are available on most vehicles. Not
all OnStar services are available on
all vehicles. For more information,
see the OnStar Owner's Guide;
visit www.onstar.com (U.S.) or
www.onstar.ca (Canada); contact
OnStar at 1-888-4-ONSTAR
(1‐888‐466‐7827) or TTY
1‐877‐248‐2080; or push
the
Qbutton to speak with an
OnStar Advisor 24 hours a day,
7 days a week. For a full description of OnStar
services and system limitations, see
the OnStar Owner's Guide in the
glove box.
OnStar service is subject to the
OnStar Terms and Conditions
included in the OnStar Glove
Box Kit.
OnStar service requires wireless
communication networks and the
Global Positioning System (GPS)
satellite network. Not all OnStar
services are available everywhere
or on all vehicles at all times.
OnStar service can’t work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about the vehicle can’t
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar

Black plate (1,1)GMC Terrain Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (U.S. and Canada) . . . . . . . . . 13-7
Roadside Assistance Program (Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-11
Service Publications Ordering Information . . . . . . 13-14
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-16
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-16
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-17
Navigation System . . . . . . . . . 13-17
Radio Frequency Identification (RFID) . . . . . . . 13-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-18
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to the dealer and to GMC.
Normally, any concerns with the
sales transaction or the operation
of the vehicle will be resolved
by the dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.