Introduction 4
Instrument Cluster 12
Warning lights and chimes 12
Gauges 16
Message center 18
Entertainment Systems 28
AM/FM stereo with CD/MP3 28
Auxiliary input jack (Line in) 37
USB port 39
Satellite radio information 43
Family entertainment system 47
Navigation system 67
SYNC67
Climate Controls 68
Manual heating and air conditioning 68
Dual electronic automatic temperature control 71
Navigation system based climate control 74
Rear window defroster 80
Lights 81
Headlamps 81
Turn signal control 85
Bulb replacement 86
Driver Controls 91
Windshield wiper/washer control 91
Steering wheel adjustment 92
Power windows 100
Mirrors 102
Speed control 104
Moon roof 107
Table of Contents
1
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Vehicle Symbol Glossary
Power Windows
Front/Rear
Power Window Lockout
Child Safety Door
Lock/UnlockInterior Luggage
Compartment Release
Panic AlarmEngine Oil
Engine CoolantEngine Coolant
Temperature
Do Not Open When HotBattery
Avoid Smoking, Flames,
or SparksBattery Acid
Explosive GasFan Warning
Power Steering FluidMaintain Correct Fluid
LevelMAX
MIN
Service Engine SoonEngine Air Filter
Passenger Compartment
Air FilterJack
Check Fuel CapLow Tire Pressure
Warning
Introduction
11
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
BRAKE FLUID LEVEL LOW— Indicates the brake fluid level is low
and the brake system should be inspected immediately. Refer toBrake
fluidin theMaintenance and Specificationschapter.
AWD OFF (if equipped)— Displayed when the AWD system has been
automatically disabled to protect itself. This is caused by operating the
vehicle with the compact spare tire installed or if the system is
overheating. The AWD system will resume normal function and clear this
message after driving a short distance with the road tire re-installed or
after the system is allowed to cool.
CHECK AWD (if equipped)— Displayed when a problem exists with
the AWD system. Contact your authorized dealer as soon as possible.
LOW TIRE PRESSURE— Displayed when one or more tires on your
vehicle has low tire pressure. Refer toInflating your tiresin theTires,
Wheels and Loadingchapter.
TIRE PRESSURE MONITOR FAULT— Displayed when the Tire
Pressure Monitoring System is malfunctioning. If the warning stays on or
continues to come on, contact your authorized dealer as soon as
possible.
TIRE PRESSURE SENSOR FAULT— Displayed when a tire pressure
sensor is malfunctioning, or your spare tire is in use. For more
information on how the system operates under these conditions, refer to
Tire Pressure Monitoring System (TPMS)in theTires, Wheels and
Loadingchapter. If the warning stays on or continues to come on,
contact your authorized dealer as soon as possible.
POWER STEERING ASSIST FAULT— The power steering system
has disabled power steering assist due to a system error; service is
required.
SERVICE POWER STEERING— The power steering system has
detected a condition that requires service.
SERVICE POWER STEERING NOW— The power steering system
has detected a condition that requires service immediately.
ENGINE OIL CHANGE SOON— Displayed when the engine oil life
remaining is 5% to 1%.
OIL CHANGE REQUIRED— Displayed when the oil life left reaches
0%.
INTKEY COULD NOT PROGRAM— Displayed when an attempt is
made to program a fifth integrated key to the remote key entry system.
For more information on integrated key, refer to theLocks and Security
chapter in this manual.
Instrument Cluster
24
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
WARNING:Never adjust the accelerator and brake pedal with
feet on the pedals while the vehicle is moving.
Memory feature (if equipped)
The accelerator and brake pedal positions are saved when doing a
memory set function and can be recalled along with the vehicle
personality features when a memory position is selected through the
remote entry transmitter, keyless entry keypad or memory switch on the
driver’s door (if equipped with memory feature). Refer toMemory
seat/power mirrors/adjustable pedalsin theSeating and Safety
Restraintschapter.
SPEED CONTROL
With speed control set, you can maintain a set speed without keeping
your foot on the accelerator pedal.
WARNING:Do not use the speed control in heavy traffic or on
roads that are winding, slippery or unpaved.
Using speed control
The speed controls are located on the steering wheel. The following
buttons work with speed control:
RESUME:Press to resume a set
speed.
SET +:Press to increase the set
speed.
SET –:Press to decrease the set
speed.
OFF/ON:Press to turn speed
control off or on.
Setting speed control
To set speed control:
1. Press and release ON.
2. Accelerate to the desired speed.
3. Press and release SET + or SET -.
Driver Controls
104
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
U.S. DOT Tire Identification Number (TIN)
Both U.S. and Canada Federal regulations require tire manufacturers to
place standardized information on the sidewall of all tires. This
information identifies and describes the fundamental characteristics of
the tire and also provides a U.S. DOT Tire Identification Number for
safety standard certification and in case of a recall.
This begins with the letters “DOT” and indicates that the tire meets all
federal standards. The next two numbers or letters are the plant code
designating where it was manufactured, the next two are the tire size
code and the last four numbers represent the week and year the tire was
built. For example, the numbers 317 mean the 31st week of 1997. After
2000 the numbers go to four digits. For example, 2501 means the 25th
week of 2001. The numbers in between are identification codes used for
traceability. This information is used to contact customers if a tire defect
requires a recall.
Tire replacement requirements
Your vehicle is equipped with tires designed to provide a safe ride and
handling capability.
WARNING:Only use replacement tires and wheels that are the
same size, load index, speed rating and type (such as P-metric
versus LT-metric or all-season versus all-terrain) as those originally
provided by Ford. The recommended tire and wheel size may be found
on either the Safety Compliance Certification Label or the Tire Label
which is located on the B-Pillar or edge of the driver’s door. If this
information is not found on these labels then you should contact your
authorized dealer as soon as possible. Use of any tire or wheel not
recommended by Ford can affect the safety and performance of your
vehicle, which could result in an increased risk of loss of vehicle
control, vehicle rollover, personal injury and death. Additionally the use
of non-recommended tires and wheels could cause steering,
suspension, axle or transfer case/power transfer unit failure. If you
have questions regarding tire replacement, contact your authorized
dealer as soon as possible.
Tires, Wheels and Loading
222
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
SNOW TIRES AND CABLES/CHAINS
WARNING:Snow tires must be the same size, load index, speed
rating as those originally provided by Ford. Use of any tire or
wheel not recommended by Ford can affect the safety and
performance of your vehicle, which could result in an increased risk of
loss of vehicle control, vehicle rollover, personal injury and death.
Additionally, the use of non-recommended tires and wheels could
cause steering, suspension, axle or transfer case/power transfer unit
failure.
The tires on your vehicle have all-weather treads to provide traction in
rain and snow. However, in some climates, you may need to use snow
tires and cables . If you need to use cables, it is recommended that steel
wheels (of the same size and specifications) be used, as cables may chip
aluminum wheels.
Note:The suspension insulation and bumpers will help prevent vehicle
damage. Do not remove these components from your vehicle when using
snow tires and chains.
Follow these guidelines when using snow tires and chains:
•If possible, avoid fully loading your vehicle.
•Use only SAE Class S cables or equivalent on the front axle for
P235/60R17, P235/60R18, and P235/55R19 equipped vehicles. SAE
Class S chains or other conventional link chains may cause damage to
the vehicles wheel house and/or body. Use of optional spike type
traction devices or equivalent is also acceptable.
•Do not install tire chains, cables, or optional traction devices on the
rear tires. This could cause damage to the vehicle’s wheel house or
body.
•Do not use tire chains, cables, or optional traction devices with
255/45R20 tires.
•Install cable chains securely, verifying that the cables do not touch any
wiring, brake lines or fuel lines.
•Do not exceed 30 mph (48 km/h) with tire cables on your vehicle.
•Drive cautiously. If you hear the cables rub or bang against your
vehicle, stop and retighten the cables. If this does not work, remove
the cables to prevent damage to your vehicle.
•Remove the tire cables when they are no longer needed. Do not use
tire cables on dry roads.
Tires, Wheels and Loading
236
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
During trailer sway control events, the stability control light in the
instrument cluster will flash momentarily. The cluster message center
will also displayTRAILER SWAY REDUCE SPEED. In some cases
when trailer sway is detected, the vehicle speed is too high and may be
at or above a speed at which trailer sway will grow continuously. This
may cause the system to activate multiple times, causing a gradual
reduction in speed.
Disabling trailer sway control
Trailer sway control can be disabled during any key cycle. To disable
trailer sway control, refer to theMessage centerin theInstrument
Clusterchapter. Note that regardless of chosen enable state, trailer sway
control will be re-enabled each new key cycle.
WARNING:Turning off trailer sway control increases the risk of
loss of vehicle control, serious injury, or death. Ford does not
recommend disabling this feature except in situations where speed
reduction may be detrimental (e.g., hill climbing), the driver has
significant trailer towing experience, and can control trailer sway and
maintain safe operation.
STEERING
3.5L EcoBoost™ engine:Your vehicle is equipped with an Electric
Power Steering (EPS) system. There is no fluid reservoir to check or fill.
If your vehicle loses electrical power while you are driving (or if the
ignition is turned off), you can steer the vehicle manually, but it takes
more effort. Extreme continuous steering may increase the effort it takes
for you to steer. This occurs to prevent internal overheating and
permanent damage to your steering system. If this should occur, you will
neither lose the ability to steer the vehicle manually nor will it cause
permanent damage. Typical steering and driving maneuvers will allow the
system to cool and steering assist will return to normal.
The EPS system has diagnostic checks that continuously monitor the
EPS system to ensure proper operation. When a system error is
detected, the following message SERVICE POWER STEERING, SERVICE
POWER STEERING NOW or POWER STEERING ASSIST FAULT may
display in the message center, refer to theMessage centerin the
Instrument Clusterchapter for more information.
Driving
263
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
WARNING:The EPS system has diagnostics checks that
continuously monitor the EPS system to ensure proper operation
of the electronic system. When an electronic error is detected, the
message POWER STEERING ASSIST FAULT will be displayed in the
message center. If this happens, stop the vehicle in a safe place, and
turn off the engine. After at least 10 seconds, reset the system by
restarting the engine, and watch the message center for POWER
STEERING ASSIST FAULT. If the message returns, or returns while
driving, take the vehicle to your dealer to have it checked. With the
message displayed, the steering assist is turned off, making the vehicle
harder to steer.
WARNING:If the message SERVICE POWER STEERING is
displayed in the message center, the EPS system has detected a
problem with the system function. On the next key cycle the message
SERVICE POWER STEERING NOW will be displayed and steering
assist will be removed until the steering system is serviced. Have your
vehicle taken to the nearest dealer as soon as possible.
3.5L Duratec V6 engine:Your vehicle is equipped with a hydraulic
steering system.
To help prevent damage to the power steering system, never hold the
steering wheel at its furthest turning points (until it stops) for more than
a few seconds when the engine is running. If the power steering system
breaks down (or if the engine is turned off), you can steer the vehicle
manually, but it takes more effort.
•Do not operate the vehicle with a low power steering pump fluid level
(below the MIN mark on the reservoir).
•Some noise is normal during operation. If excessive, check for low
power steering pump fluid level before seeking service by your
authorized dealer.
•Heavy or uneven steering efforts may be caused by low power steering
pump fluid level. Check for low power steering pump fluid level before
seeking service by your authorized dealer.
•Do not fill the power steering pump reservoir above the MAX mark on
the reservoir, as this may result in leaks from the reservoir.
Driving
264
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)