2011 FORD FLEX jump start

Locks and Security 118
Keys 118
Locks 124
Anti-theft system 137
Seating and Safety Restraints 143
Seating 143
Safety restraints 165
Airbags 180
Child restraints 195
Tires, Wheels and Loading 214
Tire information 216
Tire inflation 218
Tire Pressure Monitoring System (TPMS) 231
Vehicle loading 237
Trailer towing 244
Recreational towing 249
Driving 250
Starting 250
Brakes 255
AdvanceTrac257
Transmission operation 266
Reverse sensing system 272
Rear-view camera system 274
All wheel drive 281
Roadside Emergencies 288
Getting roadside assistance 288
Hazard flasher control 289
Fuel pump shut-off 289
Fuses and relays 290
Changing tires 298
Temporary mobility kit 305
Wheel lug nut torque 313
Jump starting 315
Wrecker towing 318
Table of Contents
2
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
288
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

WARNING:Do not insert the nozzle of portable fuel containers
or aftermarket funnels into the Easy Fuel™ system. This could
damage the fuel system and its seal, and may cause fuel to run onto
the ground instead of filling the tank, all of which could result in
serious personal injury.
JUMP STARTING
WARNING:The gases around the battery can explode if
exposed to flames, sparks, or lit cigarettes. An explosion could
result in injury or vehicle damage.
WARNING:Batteries contain sulfuric acid which can burn skin,
eyes and clothing, if contacted.
Do not attempt to push-start your automatic transmission
vehicle. Automatic transmissions do not have push-start
capability. Attempting to push-start a vehicle with an automatic
transmission may cause transmission damage.
Preparing your vehicle
When the battery is disconnected or a new battery is installed, the
automatic transmission must relearn its shift strategy. As a result, the
transmission may have firm and/or soft shifts. This operation is
considered normal and will not affect function or durability of the
transmission. Over time, the adaptive learning process will fully update
transmission operation.
1.Use only a 12–volt supply to start your vehicle.
2. Do not disconnect the battery of the disabled vehicle as this could
damage the vehicle’s electrical system.
3. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehiclesdo nottouch. Set the parking brake on
both vehicles and stay clear of the engine cooling fan and other moving
parts.
4. Check all battery terminals and remove any excessive corrosion before
you attach the battery cables. Ensure that vent caps are tight and level.
5. Turn the heater fan on in both vehicles to protect from any electrical
surges. Turn all other accessories off.
Roadside Emergencies
315
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

Connecting the jumper cables
Note:In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.
1. Connect the positive (+) jumper
cable to the positive (+) terminal of
the discharged battery.
2. Connect the other end of the
positive (+) cable to the positive
(+) terminal of the assisting battery.
3. Connect the negative (-) cable to
the negative (-) terminal of the
assisting battery.
4. Make the final connection of the
negative (-) cable to an exposed
metal part of the stalled vehicle’s
engine, away from the battery and
the carburetor/fuel injection system.
Note:Do not attach the negative (-) cable to fuel lines, engine rocker
covers, the intake manifold or electrical components as grounding points.
WARNING:Do not connect the end of the second cable to the
negative (-) terminal of the battery to be jumped. A spark may
cause an explosion of the gases that surround the battery.
Ensure that the cables are clear of fan blades, belts, moving parts of both
engines, or any fuel delivery system parts.
Jump starting
1. Start the engine of the booster vehicle and run the engine at
moderately increased speed.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been started, run both engines for an
additional three minutes before disconnecting the jumper cables.
+–
+–
2
3
14
Roadside Emergencies
316
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

Removing the jumper cables
Remove the jumper cables in the reverse order that they were
connected.
Note:In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.
1. Remove the jumper cable from
the ground metal surface.
2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle’s battery.
3. Remove the jumper cable from
the positive (+) terminal of the
booster vehicle’s battery.
4. Remove the jumper cable from
the positive (+) terminal of the
disabled vehicle’s battery.
After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearn its idle conditions.
+–
+–
DA
B
C
4D1
2
3
Roadside Emergencies
317
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

FORD ESP EXTENDED SERVICE PLANS (U.S. ONLY)
More than 30 million Ford, Lincoln, and Mercury owners have discovered
the powerful protection of Ford ESP. It is the only extended service plan
backed by Ford Motor Company, and provides “peace of mind”
protection beyond the New Vehicle Limited Warranty coverage.
Up to 500+ Covered Vehicle Components
There are four, new-vehicle Extended Service Plans with different levels
of coverage. Ask your dealer for details.
PremiumCare –Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only
discuss what’s not covered!
ExtraCare –Covers 113 components, and includes many high-tech
items.
BaseCare –Covers 84 components.
PowertrainCare –Covers 29 critical components.
Ford ESP is honored by all Ford, Lincoln and Mercury Dealers in
the U.S. and CanadaIt’s the only extended service plan authorized and
backed by Ford Motor Company. That means you get:
•Reliable, quality service anywhere you go.
•Factory-trained technicians.
•Genuine Ford and MotorcraftParts.
Rental car reimbursement
If your vehicle is kept overnight for covered repairs,you are
eligible for rental car coverage, including Bumper-to-Bumper warranty
repairs, or manufacturer’s recalls.
Transferable coverage
If you sell your vehicle before your Ford ESP coverage expires, you can
transfer any remaining coverage to the new owner. Whenever you’re
ready to sell your car, prospective buyers may feel better about taking a
risk on your used vehicle. Ford ESP may add resale value!
Plus,exclusive 24/7 roadside assistance,including:
•Towing, flat-tire change and battery jump starts.
•Out-of-fuel and lock-out assistance.
•Travel expense reimbursement for lodging, meals and rental car.
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation.
Ford Extended Service Plan
387
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

in rear seat ..............................199
LATCH .....................................203
recommendations ...................197
tether anchorage hardware ...206
Child safety seats - booster
seats ...........................................209
Cleaning your vehicle
engine compartment ..............328
instrument panel ....................331
interior .....................................332
plastic parts ............................330
washing ....................................327
waxing .....................................328
wheels ......................................328
wiper blades ............................330
Climate control
(see Air conditioning or
Heating) ...........................68, 71, 74
Clock ............................................94
Clock adjust
AM/FM .......................................29
Compass, electronic ....................94
calibration .................................95
set zone adjustment .................95
Console
overhead ....................................93
Controls
power seat ...............................147
steering column ......................106
Coolant
checking and adding ..............348
refill capacities ................351, 378
specifications ..........................378
Cooler ..........................................97
Cruise control
(see Speed control) ..................104
Customer Assistance ................288Ford Extended Service
Plan ..................................387, 390
Getting assistance outside the
U.S. and Canada .....................324
Getting roadside assistance ...288
Getting the service you
need .........................................320
Ordering additional owner’s
literature .................................325
Utilizing the
Mediation/Arbitration
Program ...................................323
D
Daytime running lamps
(see Lamps) ................................83
Defrost
rear window and rearview
mirrors .......................................74
windshield .................................74
Dipstick
automatic transmission
fluid ..........................................369
engine oil .................................342
Driving under special
conditions ..........................283, 285
sand .........................................284
snow and ice ...........................286
through water .................284, 287
DVD system .................................47
E
Electronic message center .........18
Emergencies, roadside
jump-starting ..........................315
running out of fuel .........314, 360
Emission control system ..........365
Engine ........................................381
Index
413
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

Illuminated visor mirror .............93
Infant seats
(see Safety seats) .....................199
Inspection/maintenance (I/M)
testing ........................................367
Instrument panel
cleaning ...................................331
cluster ........................................12
lighting up panel and
interior .......................................83
J
Jack ............................................298
positioning ...............................298
storage .....................................298
Jump-starting your vehicle ......315
K
Keyless entry system
autolock ...................................124
keypad .....................................135
locking and unlocking doors ..136
programming entry code .......135
Keys ...................................118, 138
positions of the ignition .........250
L
Lamps
autolamp system .......................81
bulb replacement
specifications chart ..................87
daytime running light ...............83
fog lamps ...................................82
headlamps .................................81
headlamps, flash to pass ..........83
instrument panel, dimming .....83
interior lamps .....................85, 88
replacing bulbs .........................88LATCH anchors .........................203
Liftgate ......................112–113, 131
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........256
Load limits .................................237
Locks
autolock ...................................124
childproof ................................128
doors ........................................124
Lubricant specifications ...........378
Lug nuts ....................................313
Lumbar support, seats .....147, 149
M
Message center ...........................18
english/metric button ...............22
system check button ................22
warning messages .....................22
Mirrors ...............................102–103
automatic dimming rearview
mirror ......................................102
heated ................................74, 103
programmable memory ..........132
side view mirrors (power) .....103
Moon roof ..................................107
Motorcraftparts ..............335, 377
MyKey ........................................119
N
Navigation system .......................67
O
Octane rating ............................359
Oil (see Engine oil) ..................342
Overdrive ...................................266
Index
415
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)