ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
288
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Owners Guide, 1st Printing
USA(fus)
cleaning ...................................328
coolant .....................................348
fail-safe cooling .......................354
idle speed control ...................346
lubrication specifications .......378
refill capacities ........................378
service points ..................338–339
Engine block heater .................253
Engine oil ..................................342
checking and adding ..............342
dipstick ....................................342
filter, specifications ................377
refill capacities ........................378
specifications ..........................378
Event data recording ....................6
Exhaust fumes ..........................253
F
Fail safe cooling ........................354
Family entertainment system ....47
Fleet MyKey programming ......119
Floor mats .................................112
Fluid capacities .........................378
Fog lamps ....................................82
Four-Wheel Drive vehicles
driving off road .......................282
Freezer ........................................97
Fuel ............................................355
calculating fuel
economy ............................20, 362
cap ...........................................357
capacity ...................................378
choosing the right fuel ...........359
detergent in fuel .....................360
filler funnel .............................360
filling your vehicle with
fuel ...........................355, 357, 362filter, specifications ........355, 377
fuel pump shut-off ..................289
improving fuel economy ........362
octane rating ...................359, 381
quality ......................................359
running out of fuel .........314, 360
safety information relating to
automotive fuels .....................355
Fuses ..........................................290
G
Garage door opener ..................108
Gas cap (see Fuel cap) ............357
Gas mileage
(see Fuel economy) .................362
Gauges .........................................16
H
Hazard flashers .........................289
Head restraints .................152, 154
Headlamps ...................................81
aiming ........................................84
autolamp system .......................81
bulb specifications ....................87
daytime running lights .............83
flash to pass ..............................83
high beam .................................82
replacing bulbs .........................88
turning on and off ....................81
Heating
heating and air conditioning
system ...........................68, 71, 74
Homelink wireless control
system ........................................108
Hood ..........................................337
I
Ignition ...............................250, 381
Index
414
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
