Customer Assistance 320
Reporting safety defects (U.S. only) 326
Reporting safety defects (Canada only) 326
Cleaning 327
Maintenance and Specifications 336
Engine compartment 338
Engine oil 342
Battery 346
Engine coolant 348
Fuel information 355
Air filter(s) 373
Part numbers 377
Maintenance product specifications and capacities 378
Engine data 381
Accessories 385
Ford Extended Service Plan 387
Scheduled Maintenance Guide 391
Normal scheduled maintenance and log 397
Index 412
All rights reserved. Reproduction by any means, electronic or mechanical
including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
notice and without incurring obligation.
Copyright © 2010 Ford Motor Company
Table of Contents
3
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
OIL LIFE
This displays the remaining oil life.
An oil change is required whenever indicated by the message center and
according to the recommended maintenance schedule. USE ONLY
RECOMMENDED ENGINE OILS.
To reset the oil monitoring system to 100% after each oil change,
perform the following:
1. Press and release SETUP to display “OIL LIFE XXX% HOLD RESET =
NEW”.
2. Press and hold RESET for two seconds and release to reset the oil life
to 100%.
Note:To change oil life 100% value to another value, proceed to Step 3.
3. Once “OIL LIFE SET TO XXX%” is displayed, release and press
RESET to change the Oil Life Start Value. Each release and press will
reduce the value by 10%.
UNITS
Displays the current units in English or Metric.
Press RESET to change between English and Metric.
AUTOLAMP
This feature keeps your headlights on for up to three minutes after the
ignition is switched off.
Press RESET to select the new autolamp delay values of 0, 10, 20, 30,
60, 90, 120 or 180 seconds.
AUTOLOCK
This feature automatically locks all vehicle doors when the vehicle is
shifted into any gear, putting the vehicle in motion.
Press RESET to turn it off or on.
AUTOUNLOCK
This feature automatically unlocks all vehicle doors when the driver’s
door is opened within 10 minutes of the ignition being turned off.
Press RESET to turn it off or on.
POWER LIFTGATE (if equipped)
This feature allows users to open/close the rear liftgate at the touch of a
button.
Press RESET to turn it off or on.
Instrument Cluster
21
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
BRAKE FLUID LEVEL LOW— Indicates the brake fluid level is low
and the brake system should be inspected immediately. Refer toBrake
fluidin theMaintenance and Specificationschapter.
AWD OFF (if equipped)— Displayed when the AWD system has been
automatically disabled to protect itself. This is caused by operating the
vehicle with the compact spare tire installed or if the system is
overheating. The AWD system will resume normal function and clear this
message after driving a short distance with the road tire re-installed or
after the system is allowed to cool.
CHECK AWD (if equipped)— Displayed when a problem exists with
the AWD system. Contact your authorized dealer as soon as possible.
LOW TIRE PRESSURE— Displayed when one or more tires on your
vehicle has low tire pressure. Refer toInflating your tiresin theTires,
Wheels and Loadingchapter.
TIRE PRESSURE MONITOR FAULT— Displayed when the Tire
Pressure Monitoring System is malfunctioning. If the warning stays on or
continues to come on, contact your authorized dealer as soon as
possible.
TIRE PRESSURE SENSOR FAULT— Displayed when a tire pressure
sensor is malfunctioning, or your spare tire is in use. For more
information on how the system operates under these conditions, refer to
Tire Pressure Monitoring System (TPMS)in theTires, Wheels and
Loadingchapter. If the warning stays on or continues to come on,
contact your authorized dealer as soon as possible.
POWER STEERING ASSIST FAULT— The power steering system
has disabled power steering assist due to a system error; service is
required.
SERVICE POWER STEERING— The power steering system has
detected a condition that requires service.
SERVICE POWER STEERING NOW— The power steering system
has detected a condition that requires service immediately.
ENGINE OIL CHANGE SOON— Displayed when the engine oil life
remaining is 5% to 1%.
OIL CHANGE REQUIRED— Displayed when the oil life left reaches
0%.
INTKEY COULD NOT PROGRAM— Displayed when an attempt is
made to program a fifth integrated key to the remote key entry system.
For more information on integrated key, refer to theLocks and Security
chapter in this manual.
Instrument Cluster
24
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Engine shield
Some vehicles may be equipped
with an aero-shield under the
engine. This shield needs to be
removed for service, including oil
and filter changes. It is secured with
four quick release fasteners.
WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets
Ford specifications. Do not use any
special washer fluid such as
windshield water repellent type fluid
or bug wash. They may cause
squeaking, chatter noise, streaking
and smearing. Refer to
Maintenance product specifications and capacitiesin this chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
WARNING:If you operate your vehicle in temperatures below
40°F (5°C), use washer fluid with antifreeze protection. Failure
to use washer fluid with antifreeze protection in cold weather could
result in impaired windshield vision and increase the risk of injury or
accident.
Checking and adding washer fluid for the liftgate
Washer fluid for the liftgate is supplied by the same reservoir as the
windshield.
Maintenance and Specifications
340
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Engine oil and filter recommendations
3.5L V6 engine
Look for this certification
trademark.
Use SAE 5W-20 engine oil
Only use oils certified for gasoline engines by the American Petroleum
Institute (API). An oil with this trademark symbol conforms to the
current engine and emission system protection standards and fuel
economy requirements of the International Lubricant Standardization and
Approval Committee (ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
To protect your engine and engine’s warranty, use MotorcraftSAE
5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification
WSS-M2C930-A.SAE 5W-20 oil provides optimum fuel economy and
durability performance meeting all requirements for your
vehicle’s engine. Refer toMaintenance product specifications and
capacitieslater in this section for more information.
Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Change your engine oil according to the appropriate schedule listed in
thescheduled maintenance information.
Ford production and Motorcraftreplacement oil filters are designed for
added engine protection and long life. If a replacement oil filter is used
that does not meet Ford material and design specifications, start-up
engine noises or knock may be experienced.
It is recommended you use the appropriate Motorcraftoil filter or
another with equivalent performance for your engine application.
Maintenance and Specifications
344
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
3.5L V6 EcoBoost™ engine
Look for this certification
trademark.
Use SAE 5W-30 engine oil
Only use oils “Certified For Gasoline Engines” by the American
Petroleum Institute (API). An oil with this trademark symbol conforms
to the current engine and emission system protection standards and fuel
economy requirements of the International Lubricant Standardization and
Approval Committee (ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
To protect your engine and engine’s warranty, use MotorcraftSAE
5W-30 or an equivalent SAE 5W-30 oil meeting Ford specification
WSS-M2C929-A. Refer toMaintenance product specifications and
capacitieslater in this section for more information.
Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Change your engine oil according to the appropriate schedule listed in
thescheduled maintenance information.
Ford production and Motorcraftreplacement oil filters are designed for
added engine protection and long life. If a replacement oil filter is used
that does not meet Ford material and design specifications, start-up
engine noises or knock may be experienced.
It is recommended you use the appropriate Motorcraftoil filter or
another with equivalent performance for your engine application.
Maintenance and Specifications
345
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
•Cover interior trim to prevent fading.
•Keep all rubber parts free from oil and solvents.
Engine
•The engine oil and filter should be changed prior to storage, as used
engine oil contain contaminates that may cause engine damage.
•Start the engine every 15 days. Run at fast idle until it reaches normal
operating temperature.
•With your foot on the brake, shift through all the gears while the
engine is running.
Fuel system
•Fill the fuel tank with high-quality fuel until the first automatic shutoff
of the fuel pump nozzle.
Note:During extended periods of vehicle storage (30 days or more),
fuel may deteriorate due to oxidation. Add MotorcraftGas Stabilizer or
equivalent meeting Ford material specification ESE-M99C112-A to the
vehicle fuel system whenever actual or expected storage periods exceed
30 days. Follow the instructions on the additive label. The vehicle should
then be operated at idle speed to circulate the additive throughout the
fuel system.
Cooling system
•Protect against freezing temperatures.
•When removing vehicle from storage, check coolant fluid level.
Confirm there are no cooling system leaks, and fluid is at the
recommended level.
Battery
•Check and recharge as necessary. Keep connections clean.
•If storing your vehicle for more than 30 days without recharging the
battery, it may be advisable to disconnect the battery cables to ensure
battery charge is maintained for quick starting.
Note:If battery cables are disconnected, it will be necessary to reset
memory features.
Brakes
•Make sure brakes and parking brake are fully released.
Tires
•Maintain recommended air pressure.
Maintenance and Specifications
376
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Items CapacityFord Part Name or
equivalentFord Part Number /
Ford Specification
Engine coolant
(with rear heater)13.2 quarts
(12.5L)
(3.5L engine)
6
•MotorcraftSpecialty
Green Engine Coolant
3
•VC-10-A2 (US)
•CVC-10-A (Canada) /
WSS-M97B55-A
Power steering fluid
(except EcoBoost
engine)Between MAX and
MIN on reservoirMotorcraft
MERCONVATFXT-5-QM /
MERCONV
Fuel tank18.6 gallons
(70.4L)——
Windshield washer fluid Fill as requiredMotorcraftPremium
Windshield Washer
Concentrate (US)
Premium Quality
Windshield Washer Fluid
(Canada)ZC-32-A (US)
CXC-37-(A, B, D, and F)
(Canada) /
WSB-M8B16-A2/- -
1Approximate dry fill capacity. Actual amount may vary during fluid changes.2Automatic transmissions that require MERCONLV should only use MERCONLV fluid. Refer to
scheduled maintenance informationto determine the correct service interval. Use of any fluid
other than the recommended fluid may cause transmission damage.3Add the coolant type originally equipped in your vehicle.4Use of synthetic or synthetic blend motor oil is not mandatory. Engine oil need only meet the
requirements of Ford specification WSS-M2C930-A (3.5L V6 engine) or WSS-M2C929-A (3.5L V6
EcoBoost engine) and the API Certification mark.5See your authorized dealer for fluid level checking or filling.63.5L EcoBoost engine coolant capacity- 13.7 quarts (13.0L)
Maintenance and Specifications
380
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)