ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
289
2011 Edge(edg)
Owners Guide, 1st Printing
USA(fus)
idle speed control ...................336
lubrication specifications .......364
refill capacities ........................364
service points ..................331–332
Engine block heater .................248
Engine oil ..................................333
checking and adding ..............333
dipstick ....................................333
filter, specifications ........335, 363
recommendations ...................335
refill capacities ........................364
specifications ..........................364
Event data recording ....................7
Exhaust fumes ..........................248
F
Fail safe cooling ........................342
Fleet MyKey programming ......120
Floor mats .................................112
Fluid capacities .........................364
Four-Wheel Drive vehicles
driving off road .......................282
Fuel ............................................344
calculating fuel economy .......350
cap ...........................................346
capacity ...................................364
choosing the right fuel ...........348
detergent in fuel .....................349
filler funnel .............................349
filling your vehicle with
fuel ...........................344, 346, 351
filter, specifications ........344, 363
fuel pump shut-off ..................291
improving fuel economy ........350
octane rating ...................348, 367
quality ......................................348
running out of fuel .........307, 349safety information relating to
automotive fuels .....................344
Fuses ..................................291–292
G
Garage door opener ..................108
Gas cap (see Fuel cap) ............346
Gas mileage
(see Fuel economy) .................350
Gauges ...................................18–19
H
Hazard flashers .........................290
Head restraints .........................157
Headlamps ...................................75
aiming ..................................77–78
autolamp system .......................75
bulb specifications ....................81
daytime running lights .............76
flash to pass ..............................76
high beam .................................76
replacing bulbs .........................82
turning on and off ....................75
Heating
heating and air conditioning
system .....................60, 62, 64, 66
Hill start assist ..........................264
Homelink wireless control
system ........................................108
Hood ..........................................330
I
Ignition ...............................243, 367
Illuminated visor mirror .............89
Index
399
2011 Edge(edg)
Owners Guide, 1st Printing
USA(fus)
