2011 FORD CROWN VICTORIA gasoline

Note:Large metallic objects, electronic devices that are used to
purchase gasoline or similar items, or a second coded key on the same
key chain may cause vehicle starting issues. You need to prevent these
objects from touching the coded key while starting the engine. These
objects will not cause damage to the coded key, but may cause a
momentary issue if they are too close to the key when starting the
engine. If a problem occurs, turn the ignition to the off position, remove
all objects on the key chain away from the coded key and restart the
engine.
Note: Do not leave a duplicate coded key in the vehicle. Always
take your keys and lock all doors when leaving the vehicle.
Anti-theft indicator
The anti-theft indicator is the flashing red indicator located on top of the
dash panel to the left of the steering wheel.
•When the ignition is in the off position, the indicator will flash once
every two seconds to indicate the SecuriLocksystem is functioning
as a theft deterrent.
•When the ignition is in the on position, the indicator will glow for
three seconds to indicate normal system functionality.
If a problem occurs with the SecuriLocksystem, the indicator will flash
rapidly or glow steadily when the ignition is in the on position. If this
occurs, contact your authorized dealer as soon as possible for service.
Automatic arming
The vehicle is armed immediately after switching the ignition to the off
position.
The theft indicator on the instrument panel will flash every two seconds
when the vehicle is armed.
Automatic disarming
Switching the ignition to the on position with acoded keydisarms the
vehicle.
•The theft indicator on the instrument panel will illuminate for three
seconds and then go out.
•If the theft indicator stays on for an extended period of time or
flashes rapidly, contact your authorized dealer as soon as possible.
Locks and Security
86
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

5. Turn the key to 3 (on) without
turning the key to 4 (start).
Some warning lights will briefly illuminate. SeeWarning lights and
chimesin theInstrument Clusterchapter for more information
regarding the warning lights.
Starting the engine
1. Turn the key to 3 (on) without
turning the key to 4 (start).
2. Turn the key to 4 (start), then
release the key as soon as the
engine starts. Excessive cranking
could damage the starter.
Note:If the engine does not start within five seconds on the first try,
turn the key to OFF, wait 10 seconds and try again. If the engine still
fails to start, press the accelerator to the floor and try again; this will
allow the engine to crank with the fuel shut off in case the engine is
flooded with fuel.
Cold weather starting (flexible fuel vehicles only)
The starting characteristics of all grades of E
85ethanol make it
unsuitable for use when ambient temperatures fall below 0°F (-18°C).
Consult your fuel distributor for the availability of winter grade ethanol.
As the outside temperature approaches freezing, ethanol fuel distributors
should supply winter grade ethanol (same as with unleaded gasoline). If
summer grade ethanol is used in cold weather conditions, 0°F to 32°F
(-18°C to 0°C), you may experience increased cranking times, rough idle
or hesitation until the engine has warmed up.
Driving
176
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

You may experience a decrease in peak performance when the engine is
cold when operating on E
85ethanol.
Do not crank the engine for more than 10 seconds at a time as starter
damage may occur. If the engine fails to start, turn the key to off and
wait 30 seconds before trying again.
Do not use starting fluid such as ether in the air intake system. Such
fluid could cause immediate explosive damage to the engine and possible
personal injury.
If you should experience cold weather starting problems on E
85ethanol,
and neither an alternative brand of E
85ethanol nor an engine block
heater is available, the addition of unleaded gasoline to your tank will
improve cold starting performance. Your vehicle is designed to operate
on E
85ethanol alone, unleaded gasoline alone, or any mixture of the two.
SeeChoosing the right fuelin theMaintenance and Specifications
chapter for more information on ethanol.
If the engine fails to start using the preceding instructions (flexible
fuel vehicles only)
1. Press and hold down the accelerator 1/3 to 1/2 way to floor, then
crank the engine.
2. When the engine starts, release the key, then gradually release the
accelerator pedal as the engine speeds up. If the engine still fails to start,
repeat Step 1.
Guarding against exhaust fumes
Carbon monoxide is present in exhaust fumes. Take precautions to avoid
its dangerous effects.
WARNING:If you smell exhaust fumes inside your vehicle, have
your dealer inspect your vehicle immediately. Do not drive if you
smell exhaust fumes.
Important ventilating information
If the engine is idling while the vehicle is stopped for a long period of
time, open the windows at least 1 inch (2.5 cm) or adjust the heating or
air conditioning to bring in fresh air.
Driving
177
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theWarranty Guidein the glove compartment.
Roadside Emergencies
190
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as MotorcraftDetail Wash (ZC-3-A), which is
available from your authorized dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
•Always use a clean sponge or car wash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time. Use MotorcraftBug and Tar Remover
(ZC-42) which is available from your authorized dealer.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
Exterior chrome
•Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as MotorcraftDetail Wash (ZC-3-A).
•Use MotorcraftCustom Bright Metal Cleaner (ZC-15), available from
your authorized dealer. Apply the product as you would a wax to
clean bumpers and other chrome parts; allow the cleaner to dry for a
few minutes, then wipe off the haze with a clean, dry rag.
•Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
WAXING
•Wash the vehicle first.
•Use a quality wax that does not contain abrasives.
Cleaning
221
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Engine oil and filter recommendations
Look for this certification
trademark.
Use SAE 5W-20 engine oil
Only use oils certified for gasoline engines by the American Petroleum
Institute (API). An oil with this trademark symbol conforms to the
current engine and emission system protection standards and fuel
economy requirements of the International Lubricant Standardization and
Approval Committee (ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
To protect your engine and engine’s warranty, use MotorcraftSAE
5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification
WSS-M2C930-A.SAE 5W-20 oil provides optimum fuel economy and
durability performance meeting all requirements for your
vehicle’s engine.Refer toMaintenance product specifications and
capacitieslater in this chapter for more information.
Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Change your engine oil and filter according to the appropriate schedule
listed in thescheduled maintenance information.
Ford production and Motorcraftreplacement oil filters are designed for
added engine protection and long life. If a replacement oil filter is used
that does not meet Ford material and design specifications, start-up
engine noises or knock may be experienced.
It is recommended you use the appropriate Motorcraftoil filter or
another with equivalent performance for your engine application.
Maintenance and Specifications
235
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
5. Re-start the engine and take your vehicle to an authorized dealer.
Driving the vehicle without repairing the engine problem
increases the chance of engine damage. Take your vehicle to an
authorized dealer as soon as possible.
FUEL FILTER
For fuel filter replacement, see your authorized dealer. Refer to
scheduled maintenance informationfor the appropriate intervals for
changing the fuel filter.
Replace the fuel filter with an authorized Motorcraftpart. The
customer warranty may be void for any damage to the fuel system
if an authorized Motorcraftfuel filter is not used.
WHAT YOU SHOULD KNOW ABOUT AUTOMOTIVE FUELS
Important safety precautions
WARNING:Do not overfill the fuel tank. The pressure in an
overfilled tank may cause leakage and lead to fuel spray and fire.
WARNING:The fuel system may be under pressure. If the fuel
filler cap is venting vapor or if you hear a hissing sound, wait
until it stops before completely removing the fuel filler cap. Otherwise,
fuel may spray out and injure you or others.
WARNING:If you do not use the proper fuel filler cap,
excessive vacuum in the fuel tank may damage the fuel system
or cause the fuel cap to disengage in a collision, which may result in
serious personal injury.
WARNING:Automotive fuels can cause serious injury or death
if misused or mishandled.
WARNING:Fuel ethanol and gasoline may contain benzene,
which is a cancer-causing agent.
Maintenance and Specifications
244
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Observe the following guidelines when handling automotive fuel:
•Extinguish all smoking materials
and any open flames before
fueling your vehicle.
•Always turn off the vehicle before
fueling.
•Automotive fuels can be harmful
or fatal if swallowed. Fuels such as gasoline and ethanol are highly
toxic and if swallowed can cause death or permanent injury. If fuel is
swallowed, call a physician immediately, even if no symptoms are
immediately apparent. The toxic effects of fuel may not be visible for
hours.
•Avoid inhaling fuel vapors. Inhaling too much fuel vapor of any kind
can lead to eye and respiratory tract irritation. In severe cases,
excessive or prolonged breathing of fuel vapor can cause serious
illness and permanent injury.
•Avoid getting fuel liquid in your eyes. If fuel is splashed in the eyes,
remove contact lenses (if worn), flush with water for 15 minutes and
seek medical attention. Failure to seek proper medical attention could
lead to permanent injury.
•Fuels can also be harmful if absorbed through the skin. If fuel is
splashed on the skin and/or clothing, promptly remove contaminated
clothing and wash skin thoroughly with soap and water. Repeated or
prolonged skin contact with fuel liquid or vapor causes skin irritation.
•Be particularly careful if you are taking “Antabuse” or other forms of
disulfiram for the treatment of alcoholism. Breathing gasoline and/or
ethanol vapors, or skin contact could cause an adverse reaction. In
sensitive individuals, serious personal injury or sickness may result. If
fuel is splashed on the skin, promptly wash skin thoroughly with soap
and water. Consult a physician immediately if you experience an
adverse reaction.
•FFV fuel tanks may contain zero to 85% ethanol. Any fuel blends
containing gasoline and ethanol should be treated the same as “Fuel
Ethanol.” To identify if your vehicle is an FFV, it may be equipped
with a yellow fuel cap with the text “E85/Gasoline”, or check if there
is a label on the fuel filler door.
Maintenance and Specifications
245
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)