2011 DODGE DURANGO service

INTRODUCTION
Congratulations on selecting your new Chrysler Group
LLC vehicle. Be assured that it represents precision
workmanship, distinctive styling, and high quality - all
essentials that are traditional to our vehicles.
This is a specialized utility vehicle. It can go places and
perform tasks that conventional passenger cars are not
intended. It handles and maneuvers differently from
many passenger cars both on-road and off-road, so take
time to become familiar with your vehicle.
The two-wheel drive version of this vehicle was designed
for on-road use only. It is not intended for off-road
driving or use in other severe conditions suited for a
four-wheel drive vehicle.
Before you start to drive this vehicle, read the Owner’s
Manual. Be sure you are familiar with all vehicle controls,
particularly those used for braking, steering, transmis-
sion, and transfer case shifting. Learn how your vehiclehandles on different road surfaces. Your driving skills
will improve with experience. When driving off-road or
working the vehicle, don’t overload the vehicle or expect
the vehicle to overcome the natural laws of physics.
Always observe federal, state, provincial and local laws
wherever you drive.
As with other vehicles of this type, failure to operate this
vehicle correctly may result in loss of control or a
collision. Refer to “On-Road/Off-Road Driving Tips” in
“Starting And Operating” for further information.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to
read these publications carefully. Following the instruc-
tions and recommendations in this manual will help
assure safe and enjoyable operation of your vehicle.
4 INTRODUCTION

NOTE: After reviewing the owner information, it
should be stored in the vehicle for convenient referenc-
ing and remain with the vehicle when sold.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine MOPARparts, and cares about
your satisfaction.
ROLLOVER WARNING
Utility vehicles have a significantly higher rollover rate
than other types of vehicles. This vehicle has a higher
ground clearance and a higher center of gravity than
many passenger cars. It is capable of performing better in
a wide variety of off-road applications. Driven in an
unsafe manner, all vehicles can go out of control. Because
of the higher center of gravity, if this vehicle is out of
control it may roll over when some other vehicles may
not. Do not attempt sharp turns, abrupt maneuvers, or other
unsafe driving actions that can cause loss of vehicle
control. Failure to operate this vehicle safely may result
in a collision, rollover of the vehicle, and severe or fatal
injury. Drive carefully.
Rollover Warning Label
1
INTRODUCTION 5

To remove the emergency key, slide the mechanical latch
at the top of the Key Fob sideways with your thumb and
then pull the key out with your other hand.
NOTE:You can insert the double-sided emergency key
into the lock cylinders with either side up.Removing Key Fob From Ignition
Place the shift lever in PARK. Turn the Key Fob to the
OFF position and then remove the Key Fob.
With the Keyless Enter-N-Go feature, the EVIC will
display the ignition switch position “OFF/ACC/RUN”.
Refer to “Electronic Vehicle Information Center (EVIC)”
in “Understanding Your Instrument Panel” for further
information.
NOTE:
•If you try to remove the Key Fob before you place the
shift lever in PARK, it may become trapped temporar-
ily in the ignition switch. If this occurs, rotate the key
to the right slightly, then remove the Key Fob as
described. If a malfunction occurs, the system will trap
the key in the ignition switch to warn you that this
safety feature is inoperable. The engine can be started
and stopped, but the Key Fob cannot be removed until
you obtain service.
Emergency Key Removal
16 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

the bulb check, it indicates that someone used an invalid
Key Fob to start the engine. Either of these conditions will
result in the engine being shut off after two seconds.
If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than 10 sec-
onds), it indicates that there is a fault in the electronics.
Should this occur, have the vehicle serviced as soon as
possible by an authorized dealer.
CAUTION!
The Sentry KeyImmobilizer system is not compat-
ible with some after-market remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the Key Fobs provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Keys
NOTE: Only Key Fobs that are programmed to the
vehicle electronics can be used to start and operate the
vehicle. Once a Key Fob is programmed to a vehicle, it
cannot be programmed to any other vehicle.
CAUTION!
•Always remove the Key Fobs from the vehicle and
lock all doors when leaving the vehicle unat-
tended.
•With Keyless Enter-N-Go, always remember to
place the ignition in OFF.
At the time of purchase, the original owner is provided
with a four-digit Personal Identification Number (PIN).
Keep the PIN in a secure location. This number is
required for authorized dealer replacement of Key Fobs.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 19

Duplication of Key Fobs may be performed at an autho-
rized dealer, this procedure consists of programming a
blank Key Fob to the vehicle electronics. A blank Key Fob
is one that has never been programmed.
NOTE:When having the Sentry Key Immobilizer
system serviced, bring all vehicle Key Fobs with you to
the authorized dealer.
Customer Key Programming
Programming Key Fobs or RKE transmitters may be
performed at an authorized dealer.
General Information
The Sentry Key system complies with FCC rules Part 15
and with RSS-210 of Industry Canada. Operation is
subject to the following conditions:
•This device may not cause harmful interference.
•This device must accept any interference that may be
received, including interference that may cause unde-
sired operation.
VEHICLE SECURITY ALARM — IF EQUIPPED
This Vehicle Security Alarm monitors the vehicle doors,
liftgate, liftgate flipper glass, and ignition for unauthor-
ized operation. When the alarm is activated, the interior
switches for door locks, power liftgate and flipper glass
are disabled. The Vehicle Security Alarm provides both
audio and visual signals, the horn will sound, the head-
lights, park lamps and/or turn signals will flash repeat-
edly for three minutes. If the disturbance is still present
(driver’s door, passenger door, other doors, ignition) after
three minutes, the headlights, park lamps and/or turn
signals will flash for an additional 15 minutes.
NOTE: The Panic and Security alarms are quite differ-
ent. Please take a moment to activate the Panic and the
Security modes to hear the differences in the horn. In case
20 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

As a guide, if you are shorter than average, you will
prefer a lower position, and if you are taller than average,
you will prefer a higher position. When you release the
anchorage, try to move it up or down to make sure that
it is locked in position.
NOTE:The adjustable upper shoulder belt anchorage is
equipped with an Easy Up feature. This feature allows
the shoulder belt anchorage to be adjusted in the upward
position without pushing the release button. To verify the
shoulder belt anchorage is latched, pull downward on
the shoulder belt anchorage until it is locked into
position.
Energy Management Feature
This vehicle has a safety belt system with an Energy
Management feature in the front seating positions to help
further reduce the risk of injury in the event of a head-on
accident. This safety belt system has a retractor assembly that is
designed to release webbing in a controlled manner. This
feature is designed to help reduce the belt force acting on
the occupant’s chest.
WARNING!
•The belt and retractor assembly must be replaced
if the seat belt assembly Automatic Locking Re-
tractor (ALR) feature or any other seat belt func-
tion is not working properly when checked ac-
cording to the procedures in the Service Manual.
•Failure to replace the belt and retractor assembly
could increase the risk of injury in accidents.
58 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

position that has a belt with this feature. Children
12 years old and under should always be properly
restrained in the rear seat.
How To Engage The Automatic Locking Mode
1. Buckle the combination lap and shoulder belt.
2. Grasp the shoulder portion and pull downward until
the entire belt is extracted.
3. Allow the belt to retract. As the belt retracts, you will
hear a clicking sound. This indicates the safety belt is
now in the Automatic Locking Mode.
How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt and allow it
to retract completely to disengage the Automatic Locking
Mode and activate the vehicle sensitive (emergency)
locking mode.
WARNING!
•The belt and retractor assembly must be replaced
if the seat belt assembly Automatic Locking Re-
tractor (ALR) feature or any other seat belt func-
tion is not working properly when checked ac-
cording to the procedures in the Service Manual.
•Failure to replace the belt and retractor assembly
could increase the risk of injury in collisions.
Lap/Shoulder Belt Untwisting Procedure
Use the following procedure to untwist a twisted lap/
shoulder belt.
1. Position the latch plate as close as possible to the
anchor point.
2. At about 6 to 12 in (15 to 30 cm) above the latch plate,
grasp and twist the belt webbing 180 degrees to create a
fold that begins immediately above the latch plate.
60 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

WARNING!
Ignoring the Air Bag Warning Light in your instru-
ment panel could mean you won’t have the air bags
to protect you in a collision. If the light does not come
on as a bulb check when the ignition is first turned
on, stays on after you start the vehicle, or if it comes
on as you drive, have an authorized dealer service the
air bag system immediately.
Driver And Passenger Advanced Front Air Bag
Inflator Units
The Driver and Passenger Advanced Front Air Bag
Inflator Units are located in the center of the steering
wheel and on the right side of the instrument panel.
When the ORC detects a collision requiring the Ad-
vanced Front Air Bags, it signals the inflator units. A large
quantity of non-toxic gas is generated to inflate the
Advanced Front Air Bags. Different air bag inflation ratesare possible, based on the collision type and severity. The
steering wheel hub trim cover and the upper right side of
the instrument panel separate and fold out of the way as
the air bags inflate to their full size. The air bags fully
inflate in about 50 to 70 milliseconds. This is about half of
the time it takes to blink your eyes. The air bags then
quickly deflate while helping to restrain the driver and
front passenger.
The Advanced Front Air Bag gas is vented through the
vent holes in the sides of the air bag. In this way, the air
bags do not interfere with your control of the vehicle.Supplemental Seat-Mounted Side Air Bag (SAB)
Inflator Units
The Supplemental Seat-Mounted Side Air Bags are de-
signed to activate only in certain side collisions.
The ORC determines if a side collision requires the side
air bags to inflate, based on the severity and type of
collision.
76 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE