
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 533

•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
538 IF YOU NEED CONSUMER ASSISTANCE

About Your Brakes....................... 366
ABS (Anti-Lock Brake System) .............. 369
Adaptive Cruise Control (ACC) (Cruise Control) . . 211
Adding Engine Coolant (Antifreeze) .......... 482
Adding Fuel ........................... 418
Adding Washer Fluid ..................... 477
Additives, Fuel ......................... 413
Adjustable Pedals ....................... 206
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . 470
Air Conditioner Maintenance ............... 473
Air Conditioning Filter .................340,474
Air Conditioning Refrigerant .............473,474
Air Conditioning System ................338,473
Air Conditioning, Operating Tips ............ 341
Air Pressure, Tires ....................... 389
Airbag .............................. 57,68
Airbag Deployment ....................... 69
Airbag Light ................... 66,67,72,86,281
Airbag Maintenance ....................... 71 Airbag, Side
........................ 60,65,68
Airbag, Window (Side Curtain) ...........61,65,68
Alarm (Security Alarm) .................... 17
Alarm Light ........................... 281
Alarm System (Security Alarm) ............... 17
Alarm, Panic ............................ 23
All Wheel Drive (AWD) ................360,490
Alterations/Modifications, Vehicle ............. 7
Anti-Lock Brake System (ABS) ............369,371
Anti-Lock Warning Light .................. 276
Anti-Theft Security Alarm (Theft Alarm) ........ 17
Antifreeze (Engine Coolant) ..............481,510
Disposal ........................... 484
Appearance Care ........................ 491
Arming Theft System (Security Alarm) ......... 17
Assist, Hill Start ........................ 375
Auto Down Power Windows ................ 40
Auto Unlock, Doors ....................... 31
Auto Up Power Windows .................. 40
542 INDEX

Brake/Transmission Interlock............... 355
Brakes ............................... 486
Break-In Recommendations, New Vehicle ........ 84
Brightness, Interior Lights .................. 197
Bulb Replacement ..................... 505,506
Bulbs, Light .......................... 88,505
Camera, Rear ........................... 243
Capacities, Fluid ........................ 510
Caps, Filler Oil (Engine) ..................... 468,469
Radiator (Coolant Pressure) ............. 483
Car Washes ............................ 491
Carbon Monoxide Warning ...............85,414
Cargo (Vehicle Loading) ................... 421
Cellular Phone .......................... 329
Certification Label ....................... 422
Chains, Tire ............................ 397
Changing A Flat Tire ..................... 439 Chart, Tire Sizing
........................ 380
Check Engine Light
(Malfunction Indicator Light) .............278,463
Checking Your Vehicle For Safety ............. 84
Checks, Safety ........................... 84
Child Restraint .................... 73,75,78,82
Child Restraint Tether Anchors .............77,78
Child Safety Locks ........................ 33
Clean Air Gasoline ....................... 411
Cleaning Wheels ............................ 493
Windshield Wiper Blades ............... 476
Climate Control ......................... 330
Coin Holder ........................... 265
Cold Weather Operation ................... 350
Compact Disc (CD) Maintenance ............. 329
Compact Spare Tire ...................... 392
Computer, Trip/Travel .................... 295
544 INDEX

DisposalAntifreeze (Engine Coolant) ............. 484
Engine Oil ......................... 470
Door Locks ............................. 28
Door Locks, Automatic .................... 30
Door Opener, Garage ..................... 247
Driving On Slippery Surfaces .................. 361
Through Flowing, Rising, or Shallow
Standing Water ...................... 362
Driving to Achieve Maximum Fuel Economy .... 294
E-85 Fuel ............................. 415
Electric Rear Window Defrost ............... 269
Electric Remote Mirrors .................... 99
Electrical Power Outlets ................... 257
Electronic Brake Control System ............. 371
Anti-Lock Brake System ................ 371
Brake Assist System ................... 372 Traction Control System
................ 371
Electronic Power Distribution Center (Fuses) .... 496
Electronic Speed Control (Cruise Control) ....207,211
Electronic Stability Control (ESC) ............. 372
Electronic Vehicle Information
Center (EVIC) ....................... 243,285
Emergency Deck Lid Release ................ 43
Emergency Trunk Release ................... 43
Emergency, In Case of Freeing Vehicle When Stuck ............. 452
Hazard Warning Flasher ............... 438
Jacking ............................ 439
Jump Starting ....................... 448
Overheating ........................ 438
Towing ............................ 455
Emission Control System Maintenance ......... 463
Engine ............................... 462
Air Cleaner ......................... 470
Block Heater ........................ 352
546 INDEX

Engine Oil Disposal................... 470
Flash-To-Pass ........................... 194
Flashers Hazard Warning ..................... 438
Turn Signal .................... 88,193,275
Flat Tire Changing ....................... 439
Flexible Fuel Vehicles Cruising Range ...................... 417
Engine Oil ......................... 417
Fuel Requirements ................. 415,416
Maintenance ........................ 418
Replacement Parts .................... 418
Starting ........................... 417
Flooded Engine Starting ................... 351
Floor Console .......................... 265
Fluid Capacities ......................... 510
Fluid Leaks ............................. 88 Fluid Level Checks
Automatic Transmission ................ 489
Brake ............................. 486
Cooling System ...................... 481
Engine Oil ......................... 467
Transfer Case ....................... 490
Fluid, Brake ........................... 512
Fluids ................................ 511
Fluids, Lubricants and Genuine Parts .......... 511
Fog Lights .......................... 192,275
Folding Rear Seat ........................ 181
Forward Collision Warning ..............232,289
Freeing A Stuck Vehicle ................... 452
Fuel ................................. 410
Additives .......................... 413
Clean Air .......................... 411
Conserving ......................... 294
Ethanol ............................ 411
Filler Door (Gas Cap) .................. 280
548 INDEX

Gasoline........................... 410
Gauge ............................ 280
Light ............................. 289
Materials Added ..................... 413
Methanol .......................... 411
Octane Rating ....................... 511
Saver Mode ........................ 294
Specifications ....................... 511
Tank Capacity ....................... 510
Fuel Optimizer ......................... 294
Fuel Saver ............................. 294
Fuel, Flexible ........................... 415
Fuses ................................ 496
Garage Door Opener (HomeLink®) ........... 247
Gasoline (Fuel) ......................... 410
Conserving ......................... 294
Gasoline, Clean Air ...................... 411
Gasoline, Reformulated ................... 411 Gauges
Coolant Temperature .................. 283
Fuel .............................. 280
Speedometer ........................ 280
Tachometer ......................... 275
Gear Ranges ........................... 356
Gear Select Lever Override ................. 453
General Information .........17,24,131,163,230,410
General Maintenance ..................... 466
Glass Cleaning .......................... 495
Gross Axle Weight Rating ...............422,425
Gross Vehicle Weight Rating .............422,424
GVWR ............................... 422
Hazard Driving Through Flowing, Rising, or
Shallow Standing Water ................ 362
Hazard Warning Flasher ................... 438
Head Restraints ......................... 178
10
INDEX 549

Load Leveling System.................... 270
Loading Vehicle ...................... 421,423
Capacities .......................... 423
Tires .............................. 384
Locks ................................. 28
Auto Unlock ......................... 31
Automatic Door ...................... 30
Child Protection ...................... 33
Door .............................. 28
Power Door ......................... 29
Low Tire Pressure System .................. 400
Lower Anchors and Tether for CHildren
(LATCH) ............................ 77,78
Lubrication, Body ....................... 476
Maintenance Free Battery .................. 471
Maintenance Procedures ................... 466
Maintenance Schedule .................... 514
Maintenance, General ..................... 466 Maintenance, Sunroof
..................... 256
Malfunction Indicator Light (Check Engine) . . 278,463
Manual Transmission ..................... 490
Fluid Level Check .................... 490
Manual, Service ......................... 537
Master Cylinder (Brakes) .................. 486
Memory Feature (Memory Seat) ............. 183
Memory Seat ........................... 183
Memory Seats and Radio .................. 183
Methanol .............................. 411
Mini-Trip Computer ...................... 295
Mirrors ................................ 96
Automatic Dimming ................... 96
Electric Powered ...................... 99
Electric Remote ....................... 99
Exterior Folding ...................... 98
Heated ............................ 100
Outside ............................ 97
Rearview ........................... 96
10
INDEX 553