2011 CHEVROLET SILVERADO sat nav

Black plate (1,1)Chevrolet Silverado Owner Manual - 2011
In Brief 1-1
In Brief
Instrument Panel
Instrument Panel (Base/UplevelVersion) . . . . . . . . . . . . . . . . . . . . . 1-2
Instrument Panel (Premium Version) . . . . . . . . . . . . . . . . . . . . . 1-6
Initial Drive Information
Initial Drive Information . . . . . . . . 1-8
Remote Keyless Entry (RKE)System . . . . . . . . . . . . . . . . . . . . . . 1-8
Remote Vehicle Start . . . . . . . . . 1-9
Door Locks . . . . . . . . . . . . . . . . . . . 1-9
Windows . . . . . . . . . . . . . . . . . . . . . 1-10
Seat Adjustment . . . . . . . . . . . . . 1-11
Memory Features . . . . . . . . . . . . 1-13
Heated Seats . . . . . . . . . . . . . . . . 1-14
Head Restraint Adjustment . . . . . . . . . . . . . . . . . 1-15
Safety Belt . . . . . . . . . . . . . . . . . . . 1-15 Sensing System for
Passenger Airbag . . . . . . . . . . 1-15
Mirror Adjustment . . . . . . . . . . . . 1-16
Steering Wheel Adjustment . . . . . . . . . . . . . . . . . 1-17
Throttle and Brake Pedal Adjustment . . . . . . . . . . . . . . . . . 1-17
Interior Lighting . . . . . . . . . . . . . . 1-18
Exterior Lighting . . . . . . . . . . . . . 1-19
Windshield Wiper/Washer . . . . 1-19
Climate Controls . . . . . . . . . . . . . 1-20
Transmission . . . . . . . . . . . . . . . . 1-22
Four-Wheel Drive . . . . . . . . . . . . 1-23
Vehicle Features
Radio(s) . . . . . . . . . . . . . . . . . . . . . 1-25
Satellite Radio . . . . . . . . . . . . . . . 1-26
Portable Audio Devices . . . . . . 1-27
Bluetooth
®. . . . . . . . . . . . . . . . . . . 1-27
Steering Wheel Controls . . . . . 1-27
Navigation System . . . . . . . . . . . 1-28 Driver Information
Center (DIC) . . . . . . . . . . . . . . . 1-28
Cruise Control . . . . . . . . . . . . . . . 1-29
Rear Vision Camera (RVC) . . . . . . . . . . . . . 1-30
Ultrasonic Parking Assist . . . . 1-30
Power Outlets . . . . . . . . . . . . . . . 1-30
Universal Remote System . . . 1-31
Sunroof . . . . . . . . . . . . . . . . . . . . . . 1-31
Performance and Maintenance
StabiliTrak®System . . . . . . . . . 1-32
Tire Pressure Monitor . . . . . . . . 1-33
Engine Oil Life System . . . . . . 1-34
Fuel E85 (85% Ethanol) . . . . . 1-34
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . 1-34
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 1-35
OnStar
®. . . . . . . . . . . . . . . . . . . . . 1-35

Black plate (36,1)Chevrolet Silverado Owner Manual - 2011
1-36 In Brief
How OnStar Service Works
Q:Push this blue button to
connect to a specially trained
OnStar advisor to verify your
account information and to answer
questions.
]: Push this red emergency
button to get priority help from
specially trained OnStar emergency
advisors.
X: Push this button for hands‐free,
voice‐activated calling and to give
voice commands for Hands‐Free
Calling and Turn‐by‐Turn
Navigation.
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn‐by‐Turn
Navigation, and Hands‐Free Calling
are available on most vehicles.
Not all OnStar services are
available on all vehicles. For more
information see the OnStar Owner's
Guide or visit www.onstar.com
(U.S.) or www.onstar.ca (Canada), contact OnStar at 1-888-4-ONSTAR
(1‐888‐466‐7827) or TTY
1‐877‐248‐2080, or press
Qto
speak with an OnStar advisor
24 hours a day, 7 days a week.
For a full description of OnStar
services and system limitations,
see the OnStar Owner's Guide in
the glove box.
OnStar service is subject to the
OnStar terms and conditions
included in the OnStar Subscriber
Information.
OnStar service requires wireless
communication networks and the
Global Positioning System (GPS)
satellite network. Not all OnStar
services are available everywhere
or on all vehicles at all times.
OnStar service can’t work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and technology compatible with OnStar's
service. Service involving location
information about your vehicle
can’t work unless GPS signals
are available, unobstructed,
and compatible with the OnStar
hardware. The vehicle has to have
a working electrical system and
adequate battery power for the
OnStar equipment to operate.
OnStar service may not work if the
OnStar equipment isn’t properly
installed or you haven’t maintained
it and your vehicle is in good
working order and in compliance
with all government regulations.
If you try to add, connect, or modify
any equipment or software in your
vehicle, OnStar service may not
work. Other problems OnStar can’t
control may prevent service to you,
such as hills, tall buildings, tunnels,
weather, electrical system design
and architecture of your vehicle,
damage to important parts of your
vehicle in a crash, or wireless phone
network congestion or jamming.

Black plate (10,1)Chevrolet Silverado Owner Manual - 2011
7-10 Infotainment System
Satellite Radio
XM™Satellite Radio Service
XM is a satellite radio service based
in the 48 contiguous United States
and 10 Canadian provinces. XM
Satellite Radio has a wide variety of
programming and commercial-free
music, coast to coast, and in
digital-quality sound. A service
fee is required to receive the XM
service. For more information,
contact XM at www.xmradio.com
or 1-800-929-2100 in the U.S.,
and www.xmradio.ca or
1-877-438-9677 in Canada.
4(Information) (XM Satellite Radio
Service): For vehicles with XM,
press
4to display additional text
information related to the current
XM channel. If information is
available, the song title information
displays on the top line of the
display and artist information
displays on the bottom line.
When information is not available,
“NO INFO” displays.
Finding a Channel
BAND:Press to switch between
AM, FM, or XM™, if equipped.
f(Tune): Turn to manually select
an XM channel.
©SEEK: Press to go to the
previous XM channel.
¨SEEK: Press to go to the next
XM channel.
sREV: Press to go to the
previous XM category.
\FWD: Press to go to the next
XM category.
FAV (Favorites): Press to select
different favorites pages for stored
radio stations.
CAT (Category): The CAT button is
used to find XM channels when the
radio is in the XM mode.
Finding a Category (CAT)
Station
To find XM channels in a category:
1. Press the CAT button to display the category tabs. Continue
pressing the CAT button until the
desired category name displays.
.Radios with CD and DVD
can also navigate the
category list by pressing
the
\FWD or thesREV
buttons.
2. Press either of the two softkeys below the desired category tab
to immediately tune to the first
XM station in that category.
To go to the previous or next XM
station in the selected category,
do one of the following:
.Turn thefknob.
.Press the softkey below the
right or left arrows in the
category tab.
.Press©SEEK or¨SEEK.

Black plate (1,1)Chevrolet Silverado Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (United States
and Canada) . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (United States and
Canada) . . . . . . . . . . . . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (United States and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service Appointments . . . . . . . . . . . . . . 13-9 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair . . . 13-11
Service Publications Ordering Information . . . . . . 13-14Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-16
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-17
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-18
Navigation System . . . . . . . . . 13-18
Radio Frequency Identification (RFID) . . . . . . . 13-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-18
Customer Information
Customer Satisfaction
Procedure (United States
and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved
at that level. If the matter has
already been reviewed with the
sales, service, or parts manager,
contact the owner of the dealership
or the general manager.