
Black plate (36,1)Chevrolet Silverado Owner Manual - 2011
1-36 In Brief
How OnStar Service Works
Q:Push this blue button to
connect to a specially trained
OnStar advisor to verify your
account information and to answer
questions.
]: Push this red emergency
button to get priority help from
specially trained OnStar emergency
advisors.
X: Push this button for hands‐free,
voice‐activated calling and to give
voice commands for Hands‐Free
Calling and Turn‐by‐Turn
Navigation.
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn‐by‐Turn
Navigation, and Hands‐Free Calling
are available on most vehicles.
Not all OnStar services are
available on all vehicles. For more
information see the OnStar Owner's
Guide or visit www.onstar.com
(U.S.) or www.onstar.ca (Canada), contact OnStar at 1-888-4-ONSTAR
(1‐888‐466‐7827) or TTY
1‐877‐248‐2080, or press
Qto
speak with an OnStar advisor
24 hours a day, 7 days a week.
For a full description of OnStar
services and system limitations,
see the OnStar Owner's Guide in
the glove box.
OnStar service is subject to the
OnStar terms and conditions
included in the OnStar Subscriber
Information.
OnStar service requires wireless
communication networks and the
Global Positioning System (GPS)
satellite network. Not all OnStar
services are available everywhere
or on all vehicles at all times.
OnStar service can’t work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and technology compatible with OnStar's
service. Service involving location
information about your vehicle
can’t work unless GPS signals
are available, unobstructed,
and compatible with the OnStar
hardware. The vehicle has to have
a working electrical system and
adequate battery power for the
OnStar equipment to operate.
OnStar service may not work if the
OnStar equipment isn’t properly
installed or you haven’t maintained
it and your vehicle is in good
working order and in compliance
with all government regulations.
If you try to add, connect, or modify
any equipment or software in your
vehicle, OnStar service may not
work. Other problems OnStar can’t
control may prevent service to you,
such as hills, tall buildings, tunnels,
weather, electrical system design
and architecture of your vehicle,
damage to important parts of your
vehicle in a crash, or wireless phone
network congestion or jamming.

Black plate (3,1)Chevrolet Silverado Owner Manual - 2011
Keys, Doors and Windows 2-3
Remote Keyless Entry
(RKE) System
SeeRadio Frequency Statementon
page 13‑18for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.
If there is a decrease in the RKE
operating range:
.Check the distance.
The transmitter may be
too far from the vehicle.
.Check the location. Other
vehicles or objects may be
blocking the signal.
.Check the transmitter's battery.
See “Battery Replacement” later
in this section.
.If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
The Remote Keyless Entry (RKE)
transmitter functions work up to
60 m (195 ft) away from the vehicle.
There are other conditions which
can affect the performance of the
transmitter. See Remote Keyless
Entry (RKE) System on page 2‑3.
With Remote Start (without
Remote Start Similar)
/(Remote Vehicle Start):
For vehicles with this feature,
press
/to start the engine from
outside the vehicle using the RKE
transmitter. See Remote Vehicle
Start
on page 2‑5for additional
information.
Q(Lock): Press to lock all the
doors.
If enabled through the Driver
Information Center (DIC), the turn
signal lamps flash once to indicate
locking has occurred. If enabled
through the DIC, the horn chirps
when
Qis pressed again within
three seconds. See Vehicle
Personalization (with DIC Buttons)
on page 5‑53for additional
information.
Pressing
Qarms the content
theft‐deterrent system. See
Anti-Theft Alarm System
on
page 2‑12.

Black plate (34,1)Chevrolet Silverado Owner Manual - 2011
9-34 Driving and Operating
In an emergency:
1. Brake using a firm and steadypressure. Do not pump the
brakes repeatedly. This may
deplete power assist, requiring
increased brake pedal force.
2. Shift the vehicle to neutral. This can be done while the
vehicle is moving. After shifting
to neutral, firmly apply the
brakes and steer the vehicle
to a safe location.
3. Come to a complete stop. Shift to P (Park) with an
automatic transmission,
or neutral with a manual
transmission. Turn the ignition
to LOCK/OFF.
4. Set the parking brake. See Parking Brake on page 9‑68
On vehicles with an automatic
transmission, the shift lever must be
in P (Park) to turn the ignition switch
to LOCK/OFF. The steering can bind with the
wheels turned off center. If this
happens, move the steering wheel
from right to left while turning the
key to ACC/ACCESSORY. If this
doesn't work, then the vehicle needs
service.
Notice:
Using a tool to force the
key to turn in the ignition could
cause damage to the switch or
break the key. Use the correct
key, make sure it is all the way in,
and turn it only with your hand.
If the key cannot be turned by
hand, see your dealer.
B (ACC/ACCESSORY): This
position lets things like the radio
and the windshield wipers operate
while the engine is off. Use this
position if the vehicle must be
pushed or towed.
C (ON/RUN): This position can
be used to operate the electrical
accessories and to display some instrument panel cluster warning
and indicator lights. The switch
stays in this position when the
engine is running. The transmission
is also unlocked in this position on
automatic transmission vehicles.
If you leave the key in the ACC/
ACCESSORY or ON/RUN position
with the engine off, the battery could
be drained. You may not be able to
start the vehicle if the battery is
allowed to drain for an extended
period of time.
D (START):
This is the position that
starts the engine. When the engine
starts, release the key. The ignition
switch returns to ON/RUN for
driving.
If the vehicle is equipped with a
radio, a warning tone will sound
when the driver door is opened,
the ignition is in ACC/ACCESSORY
or LOCK/OFF and the key is in the
ignition.

Black plate (7,1)Chevrolet Silverado Owner Manual - 2011
Vehicle Care 10-7
A.Engine Air Cleaner/Filteron
page 10‑18.
B. Coolant Surge Tank and Pressure Cap. See Cooling
System on page 10‑19.
C. Positive (+) Terminal. See Jump
Starting on page 10‑96.
D. Battery on page 10‑32.
E. Remote Negative (−) Terminal (Out of View). See Jump
Starting on page 10‑96.
F. Automatic Transmission Dipstick (Out of View). See
“Checking the Fluid Level”
under Automatic Transmission
Fluid (4-Speed Transmission)
on page 10‑11or Automatic
Transmission Fluid (6-Speed
Transmission) on page 10‑14.
G. Engine Oil Fill Cap. See “When
to Add Engine Oil” under
Scheduled Maintenance
on
page 11‑2. H. Engine Oil Dipstick (Out of
View). See “Checking Engine
Oil” under Scheduled
Maintenance on page 11‑2.
I. Engine Cooling Fan. See Cooling System on page 10‑19.
J. Power Steering Fluid Reservoir. See Power Steering Fluid
on
page 10‑27.
K. Brake Master Cylinder Reservoir. See Brake Fluid
on
page 10‑30.
L. Engine Compartment Fuse
Block on page 10‑48.
M. Windshield Washer Fluid Reservoir. See “Adding Washer
Fluid” under Washer Fluid
on
page 10‑28.
If the vehicle has a diesel engine
and/or an Allison Transmission, see
the Duramax
®Diesel Supplement.
Engine Oil
Checking Engine Oil
For diesel engine vehicles, see
“Engine Oil” in the Duramax Diesel
Supplement.
It is a good idea to check the engine
oil level at each fuel fill. In order to
get an accurate reading, the oil
must be warm and the vehicle
must be on level ground.
The engine oil dipstick handle
is a yellow loop. See Engine
Compartment Overview
on
page 10‑6for the location
of the engine oil dipstick.
1. Turn off the engine and give the oil several minutes to drain back
into the oil pan. If this is not
done, the oil dipstick might
not show the actual level.
2. Pull out the dipstick and clean it with a paper towel or cloth,
then push it back in all the way.
Remove it again, keeping the tip
down, and check the level.

Black plate (32,1)Chevrolet Silverado Owner Manual - 2011
10-32 Vehicle Care
Battery
If the vehicle is a Hybrid, see
the Hybrid Supplement for more
information.
This vehicle has a maintenance free
battery (or batteries). Refer to the
replacement number on the original
battery label when a new battery is
needed. SeeEngine Compartment
Overview
on page 10‑6for battery
location.
{DANGER
Battery posts, terminals, and
related accessories contain lead
and lead compounds, chemicals
known to the State of California
to cause cancer and reproductive
harm. Wash hands after handling.
Vehicle Storage
{WARNING
Batteries have acid that can burn
you and gas that can explode.
You can be badly hurt if you are
not careful. See Jump Starting
on
page 10‑96
for tips on working
around a battery without
getting hurt.
Infrequent Usage: Remove the
black, negative (−) cable from the
battery to keep the battery from
running down.
Extended Storage: Remove the
black, negative (−) cable from the
battery or use a battery trickle
charger.
Four-Wheel Drive
Transfer Case
When to Check Lubricant
Refer to Scheduled Maintenance
on
page 11‑2to determine when to
check the lubricant.
How to Check Lubricant
Electric Shift Transfer Case
A. Fill Plug
B. Drain Plug

Black plate (97,1)Chevrolet Silverado Owner Manual - 2011
Vehicle Care 10-97
3. Get the vehicles close enoughso the jumper cables can reach,
but be sure the vehicles are not
touching each other. If they are,
it could cause an unwanted
ground connection. You would
not be able to start your vehicle,
and the bad grounding could
damage the electrical systems.
To avoid the possibility of the
vehicles rolling, set the parking
brake firmly on both vehicles
involved in the jump start
procedure. Put the automatic
transmission in P (Park) or a
manual transmission in Neutral
before setting the parking brake.
If you have a four-wheel-drive
vehicle, be sure the transfer
case is in a drive gear, not in
Neutral. Notice:
If you leave the radio or
other accessories on during the
jump starting procedure, they
could be damaged. The repairs
would not be covered by the
warranty. Always turn off the
radio and other accessories
when jump starting the vehicle.
4. Turn off the ignition on both
vehicles. Unplug unnecessary
accessories plugged into the
cigarette lighter or the accessory
power outlets. Turn off the radio
and all the lamps that are not
needed. This will avoid sparks
and help save both batteries.
And it could save the radio! 5. Open the hood on the
other vehicle and locate the
positive (+) and negative (−)
terminal locations on that
vehicle.
The positive (+) terminal, is
located under a red plastic
cover at the positive battery
post. To uncover the positive (+)
terminal, open the red plastic
cover.
If your vehicle has a gasoline
engine, the remote negative (−)
terminal is a stud located on the

Black plate (98,1)Chevrolet Silverado Owner Manual - 2011
10-98 Vehicle Care
right front of the engine, where
the negative battery cable
attaches.
If your vehicle has a diesel
engine, the remote negative (−)
terminal is the negative (−) post
on the auxiliary battery on
the driver side of the engine
compartment.
For more information on
the location of the remote
positive (+) and remote
negative (−) terminals, see
Engine Compartment Overview
on page 10‑6
{WARNING
An electric fan can start up even
when the engine is not running
and can injure you. Keep hands,
clothing and tools away from any
underhood electric fan.
{WARNING
Using an open flame near a
battery can cause battery gas to
explode. People have been hurt
doing this, and some have been
blinded. Use a flashlight if you
need more light.
Be sure the battery has enough
water. You do not need to add
water to the battery installed in
your new vehicle. But if a battery
has filler caps, be sure the right(Continued)
WARNING (Continued)
amount of fluid is there. If it is low,
add water to take care of that
first. If you do not, explosive gas
could be present.
Battery fluid contains acid that
can burn you. Do not get it on
you. If you accidentally get it in
your eyes or on your skin, flush
the place with water and get
medical help immediately.
{WARNING
Fans or other moving engine
parts can injure you badly. Keep
your hands away from moving
parts once the engine is running.