2011 CHEVROLET SILVERADO Owners Manual

Black plate (13,1)Chevrolet Silverado Owner Manual - 2011
Customer Information 13-13
If your vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move the vehicle only if its
position puts you in danger, or you
are instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
on
page 13‑7. Gather the following information:
.Driver's name, address, and
telephone number
.Driver's license number
.Owner's name, address, and
telephone number
.Vehicle license plate number
.Vehicle make, model, and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑37.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there,
or have it towed there. Specify
to the facility that any required
replacement collision parts be
original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.

Black plate (14,1)Chevrolet Silverado Owner Manual - 2011
13-14 Customer Information
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
your repair professional, and insist
on Genuine GM parts. Remember,
if your vehicle is leased, you may
be obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on that
insurance company's collision
policy repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of your vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle.
The Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees

Black plate (15,1)Chevrolet Silverado Owner Manual - 2011
Customer Information 13-15
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday - Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change
without notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds
that a safety defect exists in a
group of vehicles, it may order
a recall and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.To contact NHTSA, you may
call the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153);
go to
http://www.safercar.gov;
or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.

Black plate (16,1)Chevrolet Silverado Owner Manual - 2011
13-16 Customer Information
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that your vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada Limited.
Call them at 1-800-333-0510 or
write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA
(or Transport Canada) in a situation
like this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Communication Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer technician
service your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.

Black plate (17,1)Chevrolet Silverado Owner Manual - 2011
Customer Information 13-17
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that
will assist in understanding how
a vehicle's systems performed.
The EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in your
vehicle were operating
.Whether or not the driver and
passenger safety belts were
buckled/fastened
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
.How fast the vehicle was
travelingThis data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:
EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age,
and crash location) is recorded.
However, other parties, such as
law enforcement, could combine
the EDR data with the type of
personally identifying data
routinely acquired during a
crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such
as law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR. GM will not access this data or
share it with others except: with
the consent of the vehicle owner
or, if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.

Black plate (18,1)Chevrolet Silverado Owner Manual - 2011
13-18 Customer Information
OnStar®
If your vehicle is equipped with
an active OnStar system, that
system may also record data in
crash or near crash‐like situations.
The OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit,
at www.onstar.com (U.S.) or
www.onstar.ca (Canada), or
by pressing the
Qbutton and
speaking to an advisor.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences
such as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (1,1)Chevrolet Silverado Owner Manual - 2011
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-35
Active Fuel Management™ . . . . 9-41
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . 9-123
Adding a Snow Plow or Similar Equipment . . . . . . . . . . . 9-123
Adding Equipment to the Airbag-Equipped Vehicle . . . . . 3-48
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . 9-32
Adjustments Lumbar, Front Seats . . . . . . . . . . . 3-7
Air Cleaner/Filter, Engine . . . . . 10-18
Air Vents . . . . . . . . . . . . . . . . . . . . . . 8-11
Airbag
Light On-Off . . . . . . . . . . . . . . . . . . 5-23 Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . 3-50
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . 3-37
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 3-42
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-36
What Will You See After an Airbag Inflates? . . . . . . . . . . 3-37
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-34
Where Are the Airbags? . . . . . . 3-33
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 3-48
On-Off Light . . . . . . . . . . . . . . . . . . 5-23
On-Off Switch . . . . . . . . . . . . . . . . 3-39
Passenger Status Indicator . . . . . . . . . . . . . . . . . . . . 5-25
Readiness Light . . . . . . . . . . . . . . 5-22
Servicing Airbag-Equipped
Vehicles . . . . . . . . . . . . . . . . . . . . . 3-48
System Check . . . . . . . . . . . . . . . . 3-31 Alarm System
Anti-Theft . . . . . . . . . . . . . . . . . . . . . 2-12
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-8
Antenna Satellite Radio . . . . . . . . . . . . . . . . 7-14
Anti-Theft Alarm System . . . . . . . . . . . . . . . . 2-12
Alarm System Messages . . . . . 5-50
Antilock Brake System (ABS) . . . . . . . . . . . . . . . . 9-67
Warning Light . . . . . . . . . . . . . . . . . 5-30
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . 10-106
Interior . . . . . . . . . . . . . . . . . . . . . 10-111
Armrest Storage . . . . . . . . . . . . . . . . 4-1
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . 5-12
Assistance Program, Roadside . . . . . . . . . . . . . . . 13-7, 13-9
Audio Players . . . . . . . . . . . . . . . . . 7-14 CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
CD/DVD . . . . . . . . . . . . . . . . . . . . . . 7-21

Black plate (2,1)Chevrolet Silverado Owner Manual - 2011
i-2 INDEX
Audio SystemFixed Mast Antenna . . . . . . . . . . 7-14
Radio Reception . . . . . . . . . . . . . . 7-13
Rear Seat (RSA) . . . . . . . . . . . . . 7-47
Theft-Deterrent Feature . . . . . . . . 7-2
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . 2-9
Headlamp System . . . . . . . . . . . . . 6-4
Automatic Transmission . . . . . . . 9-43 Fluid . . . . . . . . . . . . . . . . . 10-11, 10-14
Manual Mode . . . . . . . . . . . . . . . . . 9-47
Automatic Transmission Shift Lock Control
Function Check . . . . . . . . . . . . . 10-38
Auxiliary Roof Mounted Lamp . . . . . . . . . . . 6-7
Auxiliary Devices . . . . . . . . . . . . . . 7-33
Axle, Front . . . . . . . . . . . . . . . . . . . . 10-34
Axle, Rear . . . . . . . . . . . . . . . . . . . . 10-35B
Battery . . . . . . . . . . . . . . . . . . . . . . . 10-32 Jump Starting . . . . . . . . . . . . . . . 10-96
Load Management . . . . . . . . . . . . . 6-9
Power Protection . . . . . . . . . . . . . 6-10
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 5-43
Blade Replacement, Wiper . . . . . . . . . . . . . . . . . . . . . . . 10-39
Bluetooth . . . . . . . . . . . . . . . . . . . . . . 7-49
Brake Pedal and AdjustableThrottle . . . . . . . . . . . . . . . . . . . . . . 9-32
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-29 Antilock . . . . . . . . . . . . . . . . . . . . . . . 9-67
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 9-69
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-30
Parking . . . . . . . . . . . . . . . . . . . . . . . 9-68
System Messages . . . . . . . . . . . . 5-44 Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Break-In, New Vehicle . . . . . . . . . 9-32
Bulb Replacement . . . . . . . . . . . . 10-46
Center High-MountedStoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . 10-45
Fog Lamps . . . . . . . . . . . . . . . . . . . . 6-6
Halogen Bulbs . . . . . . . . . . . . . . 10-43
Headlamp Aiming . . . . . . . . . . . 10-40
Headlamps . . . . . . . . . . . . . . . . . 10-43
License Plate Lamps . . . . . . . 10-46
Pickup-Box Identification
and Fender Marker
Lamps . . . . . . . . . . . . . . . . . . . . 10-44
Taillamps . . . . . . . . . . . . . . . . . . . 10-44
Taillamps, Turn Signal, Stoplamps, and
Back-Up Lamps . . . . . . . . . . . 10-45
Buying New Tires . . . . . . . . . . . . . 10-75