2011 CHEVROLET IMPALA radio

Black plate (70,1)Chevrolet Impala Owner Manual - 2011
10-70 Vehicle Care
Jump Starting
For more information about the
vehicle battery, seeBattery on
page 10‑25.
If your vehicle's battery has run
down, you may want to use another
vehicle and some jumper cables to
start your vehicle. Be sure to use
the following steps to do it safely.
{WARNING
Batteries can hurt you. They can
be dangerous because:
.They contain acid that can
burn you.
.They contain gas that can
explode or ignite.
.They contain enough
electricity to burn you.
If you do not follow these steps
exactly, some or all of these
things can hurt you. Notice:
Ignoring these steps
could result in costly damage to
the vehicle that would not be
covered by the warranty.
Trying to start the vehicle by
pushing or pulling it will not
work, and it could damage
the vehicle.
1. Check the other vehicle. It must
have a 12‐volt battery with a
negative ground system.
Notice: If the other vehicle's
system is not a 12-volt system
with a negative ground, both
vehicles can be damaged. Only
use vehicles with 12-volt systems
with negative grounds to jump
start your vehicle. 2. Get the vehicles close enough
so the jumper cables can reach,
but be sure the vehicles are not
touching each other. If they are,
it could cause a ground
connection you do not want. You
would not be able to start your
vehicle, and the bad grounding
could damage the electrical
systems.
To avoid the possibility of the
vehicles rolling, set the parking
brake firmly on both vehicles
involved in the jump start
procedure. Put an automatic
transmission in P (Park) or a
manual transmission in
N (Neutral) before setting the
parking brake.
Notice: If you leave the radio or
other accessories on during the
jump starting procedure, they
could be damaged. The repairs
would not be covered by the
warranty. Always turn off the
radio and other accessories
when jump starting the vehicle.

Black plate (71,1)Chevrolet Impala Owner Manual - 2011
Vehicle Care 10-71
3. Turn off the ignition on bothvehicles. Unplug unnecessary
accessories plugged into the
cigarette lighter or the accessory
power outlets. Turn off the radio
and all lamps that are not
needed. This will avoid sparks
and help save both batteries.
And it could save the radio!
4. Open the hoods and locate the batteries. Find the positive (+)
and negative (−) terminal
locations on each vehicle.
You will not need to access your
battery for jump starting. Your
vehicle has a remote positive (+)
jump starting terminal for that
purpose. The remote positive (+)
terminal is located in the engine
compartment on the passenger
side of the vehicle, on the
underhood fuse block. See
Engine Compartment Overview
on page 10‑6 for more
information on location.
To uncover the remote
positive (+) terminal, remove
the fuse block cover. You
should always use the remote
positive (+) terminal instead
of the positive (+) terminal on
the battery.
{WARNING
An electric fan can start up even
when the engine is not running
and can injure you. Keep hands,
clothing and tools away from any
underhood electric fan.
{WARNING
Using an open flame near a
battery can cause battery gas to
explode. People have been hurt
doing this, and some have been
blinded. Use a flashlight if you
need more light.
Be sure the battery has enough
water. You do not need to add
water to the battery installed in
your new vehicle. But if a battery
has filler caps, be sure the right
amount of fluid is there. If it is low,
add water to take care of that
first. If you do not, explosive gas
could be present.
Battery fluid contains acid that
can burn you. Do not get it on
you. If you accidentally get it in
your eyes or on your skin, flush
the place with water and get
medical help immediately.

Black plate (1,1)Chevrolet Impala Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-5
Online Owner Center . . . . . . . . 13-5
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-6
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-7
Scheduling Service Appointments . . . . . . . . . . . . . . 13-9
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-9
Collision Damage Repair . . . 13-11
Service Publications Ordering Information . . . . . . 13-13
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-15
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-16
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-17
Navigation System . . . . . . . . . 13-17
Radio Frequency Identification (RFID) . . . . . . . 13-17
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.

Black plate (16,1)Chevrolet Impala Owner Manual - 2011
13-16 Customer Information
Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer technician
service your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that will
assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in your
vehicle were operating
.Whether or not the driver and
passenger safety belts were
buckled/fastened
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
.How fast the vehicle was
traveling This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:
EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) is recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.

Black plate (17,1)Chevrolet Impala Owner Manual - 2011
Customer Information 13-17
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If your vehicle is equipped with an
active OnStar system, that system
may also record data in crash or
near crash‐like situations. The
OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit, at
www.onstar.com (U.S.) orwww.onstar.ca (Canada), or by
pressing the
Qbutton and
speaking to an advisor.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (1,1)Chevrolet Impala Owner Manual - 2011
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-18
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . 9-47
Adding Equipment to the
Airbag-Equipped Vehicle . . . . . 3-39
Adjustments Lumbar, Front Seats . . . . . . . . . . . 3-4
Air Cleaner/Filter, Engine . . . . . 10-13
Air Filter, Passenger
Compartment . . . . . . . . . . . . . . . . . 8-6
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-5
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 3-40
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . 3-31
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 3-34
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-31 Airbag System (cont.)
What Will You See After
an Airbag Inflates? . . . . . . . . . . 3-32
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-30
Where Are the Airbags? . . . . . . 3-28
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 3-39
Passenger Status Indicator . . . 5-16
Readiness Light . . . . . . . . . . . . . . 5-15
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 3-38
System Check . . . . . . . . . . . . . . . . 3-26
Alarm System Anti-Theft . . . . . . . . . . . . . . . . . . . . . 2-12
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-6
Antenna Satellite Radio . . . . . . . . . . . . . . . . 7-13
Anti-Theft Alarm System . . . . . . . . . . . . . . . . 2-12
Alarm System Messages . . . . . 5-34
Antilock Brake
System (ABS) . . . . . . . . . . . . . . . . 9-27
Warning Light . . . . . . . . . . . . . . . . . 5-20 Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . 10-76
Interior . . . . . . . . . . . . . . . . . . . . . . 10-80
Armrest Storage . . . . . . . . . . . . . . . . 4-1
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . 5-10
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . 13-7
Audio Players . . . . . . . . . . . . . . . . . 7-14 CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Audio System Backglass Antenna . . . . . . . . . . . 7-13
Radio Reception . . . . . . . . . . . . . . 7-12
Theft-Deterrent Feature . . . . . . . . 7-1
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . 2-8
Automatic Transmission . . . . . . . 9-25
Fluid . . . . . . . . . . . . . . . . . . . . . . . . .10-11
Automatic Transmission Shift Lock Control
Function Check . . . . . . . . . . . . . 10-26
Auxiliary Devices . . . . . . . . . . . . . . 7-19

Black plate (8,1)Chevrolet Impala Owner Manual - 2011
i-8 INDEX
N
Navigation SystemVehicle Data Recordingand Privacy . . . . . . . . . . . . . . . 13-17
Net, Convenience . . . . . . . . . . . . . . 4-2
New Vehicle Break-In . . . . . . . . . . 9-16
O
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-12
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-8
Engine Oil Life System . . . . . 10-10
Messages . . . . . . . . . . . . . . . . . . . . 5-31
Pressure Light . . . . . . . . . . . . . . . . 5-23
Older Children, Restraints . . . . . 3-41
Online Owner Center . . . . . . . . . . 13-5
OnStar
®System . . . . . . . . . . . . . . . 1-20
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Overheated Engine Protection
Operating Mode . . . . . . . . . . . . . 10-21
Overheating, Engine . . . . . . . . . . 10-19
P
Parade Dimming . . . . . . . . . . . . . . . . 6-7
Park Shifting Into . . . . . . . . . . . . . . . . . . . 9-20
Shifting Out of . . . . . . . . . . . . . . . . 9-22
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-29
Brake and P (Park)Mechanism Check . . . . . . . . 10-27
Over Things That Burn . . . . . . . 9-23
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . 5-16
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Passenger Sensing System . . . 3-34 Perchlorate Materials
Requirements, California . . . . . 10-3
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-20
Power Door Locks . . . . . . . . . . . . . . . . . . . . 2-7
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Protection, Battery . . . . . . . . . . . . . 6-8
Retained Accessory (RAP) . . . 9-18
Seat Adjustment . . . . . . . . . . . . . . . 3-4
Steering Fluid . . . . . . . . . . . . . . . 10-21
Windows . . . . . . . . . . . . . . . . . . . . . 2-17
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Privacy
Radio FrequencyIdentification (RFID) . . . . . . . 13-17
Program Courtesy Transportation . . . . . . 13-9
Proposition 65 Warning,
California . . . . . . . . . . . . . . . . . . . . . 10-3

Black plate (9,1)Chevrolet Impala Owner Manual - 2011
INDEX i-9
R
Radio FrequencyIdentification (RFID) . . . . . . . . 13-17
Statement . . . . . . . . . . . . . . . . . . 13-17
Radios AM-FM Radio . . . . . . . . . . . . . . . . . . 7-6
Reception . . . . . . . . . . . . . . . . . . . . 7-12
Satellite . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Reading Lamps . . . . . . . . . . . . . . . . . 6-6
Rear Seats . . . . . . . . . . . . . . . . . . . . . 3-8
Rear Storage . . . . . . . . . . . . . . . . . . . 4-2
Rearview Mirrors . . . . . . . . . . . . . . 2-15 Automatic Dimming . . . . . . . . . . . 2-16
Reclining Seatbacks . . . . . . . . . . . . 3-5
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . 11-6
Recommended Fuel . . . . . . . . . . . 9-35
Records Maintenance . . . . . . . . . . . . . . . . . . 11-9
Recreational Vehicle
Towing . . . . . . . . . . . . . . . . . . . . . . 10-74
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 13-6 Remote Keyless Entry
(RKE) System . . . . . . . . . . . . . 2-2, 2-3
Remote Vehicle Start . . . . . . . . . . . 2-5
Replacement Bulbs . . . . . . . . . . . 10-33
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-40
Maintenance . . . . . . . . . . . . . . . . . . 11-8
Replacing Airbag System . . . . . . 3-40
Replacing LATCH System Parts After a Crash . . . . . . . . . . . 3-55
Replacing Safety Belt
System Parts After a
Crash . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Reporting Safety Defects Canadian Government . . . . . . 13-15
General Motors . . . . . . . . . . . . . 13-15
U.S. Government . . . . . . . . . . . 13-14
Restraints Where to Put . . . . . . . . . . . . . . . . . 3-48
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 9-18
Ride Control Systems . . . . . . . . . 9-31 Electronic Stability (ESC) . . . . . 9-31
Messages . . . . . . . . . . . . . . . . . . . . 5-32 Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . 13-7
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . 2-19
Rotation, Tires . . . . . . . . . . . . . . . . 10-51
Routing, Engine Drive Belt . . . . . 12-3
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 9-24
S
Safety Belts . . . . . . . . . . . . . . . . . . . 3-10Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Extender . . . . . . . . . . . . . . . . . . . . . . 3-24
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 3-13
Lap Belt . . . . . . . . . . . . . . . . . . . . . . 3-24
Lap-Shoulder Belt . . . . . . . . . . . . 3-19
Reminders . . . . . . . . . . . . . . . . . . . . 5-14
Replacing After a Crash . . . . . . 3-25
Use During Pregnancy . . . . . . . . 3-23
Safety Defects Reporting Canadian Government . . . . . . 13-15
General Motors . . . . . . . . . . . . . 13-15
U.S. Government . . . . . . . . . . . 13-14
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-9