2011 CHEVROLET EQUINOX radio

Black plate (1,1)Chevrolet Equinox Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-5
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-6
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-6
Scheduling Service Appointments . . . . . . . . . . . . . . 13-9
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-9
Collision Damage Repair . . . 13-11
Service Publications Ordering Information . . . . . . 13-13
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-15
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-15
Event Data Recorders . . . . . . 13-16
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-17
Navigation System . . . . . . . . . 13-17
Radio Frequency Identification (RFID) . . . . . . . 13-17
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to the dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.

Black plate (15,1)Chevrolet Equinox Owner Manual - 2011
Customer Information 13-15
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that your vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada Limited.
Call them at 1-800-333-0510 or
write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA
(or Transport Canada) in a situation
like this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer
Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Communication Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
This GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, the vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.

Black plate (17,1)Chevrolet Equinox Owner Manual - 2011
Customer Information 13-17
OnStar®
If the vehicle is equipped with an
active OnStar system, that system
may also record data in crash or
near crash‐like situations. The
OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit, at
www.onstar.com (U.S.) or
www.onstar.ca (Canada), or by
pressing the
Qbutton and
speaking to an advisor.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,
including interference that may
cause undesired operation of
the device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (1,1)Chevrolet Equinox Owner Manual - 2011
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-31
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . 9-68
Adding Equipment to the
Airbag-Equipped Vehicle . . . . . 3-40
Adjustments Lumbar, Front Seats . . . . . . . . . . . 3-6
Air Cleaner/Filter, Engine . . . . . 10-15
Air Conditioning . . . . . . . . . . . . . . . . 8-3
Air Filter, Passenger
Compartment . . . . . . . . . . . . . . . . . 8-6
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-5
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 3-42
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . 3-33
Passenger Sensing
System . . . . . . . . . . . . . . . . . . . . . . 3-35
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-33 Airbag System (cont.)
What Will You See After
an Airbag Inflates? . . . . . . . . . . 3-34
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-31
Where Are the Airbags? . . . . . . 3-29
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 3-40
Passenger Status Indicator . . . 5-12
Readiness Light . . . . . . . . . . . . . . 5-12
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 3-40
System Check . . . . . . . . . . . . . . . . 3-27
Alarm System Anti-Theft . . . . . . . . . . . . . . . . . . . . . 2-12
All-Wheel Drive . . . . . . . . . 10-28, 9-38
AM-FM Radio . . . . . . . . . . . . . . . . . . 7-11
Antenna Multi-Band . . . . . . . . . . . . . . . . . . . . 7-18
Anti-Theft Alarm System . . . . . . . . . . . . . . . . 2-12
Alarm System Messages . . . . . 5-31 Antilock Brake
System (ABS) . . . . . . . . . . . . . . . . 9-39
Warning Light . . . . . . . . . . . . . . . . . 5-17
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . 10-86
Interior . . . . . . . . . . . . . . . . . . . . . . 10-90
Assistance Program,
Roadside . . . . . . . . . . . . . . . . . . . . . 13-6
Audio Players . . . . . . . . . . . . . . . . . 7-19 CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
CD/DVD . . . . . . . . . . . . . . . . . . . . . . 7-21
Audio System Radio Reception . . . . . . . . . . . . . . 7-18
Rear Seat (RSA) . . . . . . . . . . . . . 7-43
Theft-Deterrent Feature . . . . . . . . 7-2
Automatic
Climate Control System . . . . . . . . 8-3
Automatic Transmission . . . . . . . 9-35 Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-15
Manual Mode . . . . . . . . . . . . . . . . . 9-37
Automatic Transmission
Shift Lock Control
Function Check . . . . . . . . . . . . . 10-29
Auxiliary Devices . . . . . . . . 7-28, 7-31

Black plate (8,1)Chevrolet Equinox Owner Manual - 2011
i-8 INDEX
N
NavigationVehicle Data Recordingand Privacy . . . . . . . . . . . . . . . 13-17
Net, Convenience . . . . . . . . . . . . . . 4-2
New Vehicle Break-In . . . . . . . . . . 9-28
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-29
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-10
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 9-8 Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-6
Oil Engine . . . . . . . . . . . . . . . . . . . . . . 10-10
Engine Oil Life System . . . . . 10-14
Messages . . . . . . . . . . . . . . . . . . . . 5-28
Pressure Light . . . . . . . . . . . . . . . . 5-20
Older Children, Restraints . . . . . 3-43
Online Owner Center . . . . . . . . . . 13-5
OnStar
®System . . . . . . . . . . . . . . . 1-27 Operation, Infotainment
System . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Overheating, Engine . . . . . . . . . . 10-22
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . 7-3, 7-5
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 9-32
Shifting Out of . . . . . . . . . . . . . . . . 9-33
Park Tilt Mirrors . . . . . . . . . . . . . . . . 2-15
Parking
Assist, Ultrasonic . . . . . . . . . . . . . 9-46
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-40
Brake and P (Park)Mechanism Check . . . . . . . . 10-30
Over Things That Burn . . . . . . . 9-34
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-12
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6 Passenger Sensing System . . . 3-35
Perchlorate Materials
Requirements, California . . . . . 10-3
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-32
Phone Bluetooth . . . . . . . . . 7-46, 7-47, 7-51
Power Door Locks . . . . . . . . . . . . . . . . . . . . 2-7
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Retained Accessory (RAP) . . . 9-31
Seat Adjustment . . . . . . . . . . . . . . . 3-3
Steering Fluid . . . . . . . . . . . . . . . 10-23
Windows . . . . . . . . . . . . . . . . . . . . . 2-17
Pregnancy, Using Safety
Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 13-17
Program
Courtesy Transportation . . . . . . 13-9
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-3

Black plate (9,1)Chevrolet Equinox Owner Manual - 2011
INDEX i-9
R
Radio FrequencyIdentification (RFID) . . . . . . . . 13-17
Statement . . . . . . . . . . . . . . . . . . 13-17
Radios AM-FM Radio . . . . . . . . . . . . . . . . . 7-11
CD/DVD Player . . . . . . . . . . . . . . . 7-21
Reception . . . . . . . . . . . . . . . . . . . . 7-18
Satellite . . . . . . . . . . . . . . . . . . . . . . . 7-14
Reading Lamps . . . . . . . . . . . . . . . . . 6-4
Rear Seat Audio (RSA) System . . . . . . . . . . . . . . . . . . . . . . . 7-43
Rear Seat Entertainment System . . . . . . . . . . . . . . . . . . . . . . . 7-33
Rear Seat Audio (RSA) . . . . . . . 7-43
Rear Seats . . . . . . . . . . . . . . . . . . . . 3-10
Rear Vision Camera (RVC) . . . . 9-48
Rear Window Washer/Wiper . . . . 5-5
Rearview Mirrors . . . . . . . . . . . . . . 2-16 Automatic Dimming . . . . . . . . . . . 2-16
Reclining Seatbacks . . . . . . . . . . . . 3-7
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . 11-6
Recommended Fuel . . . . . . . . . . . 9-53
Records Maintenance . . . . . . . . . . . . . . . . . . 11-9 Recreational Vehicle
Towing . . . . . . . . . . . . . . . . . . . . . . 10-82
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 13-6
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Remote Vehicle Start . . . . . . . . . . . 2-5
Replacement Bulbs . . . . . . . . . . . 10-39
Replacement Parts
Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-42
Maintenance . . . . . . . . . . . . . . . . . . 11-8
Replacing Airbag System . . . . . . 3-42
Replacing LATCH System Parts After a Crash . . . . . . . . . . . 3-57
Replacing Safety Belt System Parts After a
Crash . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Reporting Safety Defects Canadian Government . . . . . . 13-15
General Motors . . . . . . . . . . . . . 13-15
U.S. Government . . . . . . . . . . . 13-14
Restraints Where to Put . . . . . . . . . . . . . . . . . 3-50
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 9-31 Ride Control Systems
Messages . . . . . . . . . . . . . . . . . . . . 5-30
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 9-18
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 13-6
Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . 2-19
Roof Rack System . . . . . . . . . . . . . . 4-3
Rotation, Tires . . . . . . . . . . . . . . . . 10-60
Routing, Engine Drive Belt . . . . . 12-4
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 9-35
S
Safety Belts . . . . . . . . . . . . . . . . . . . 3-11Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Extender . . . . . . . . . . . . . . . . . . . . . . 3-25
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 3-15
Lap-Shoulder Belt . . . . . . . . . . . . 3-20
Messages . . . . . . . . . . . . . . . . . . . . 5-31
Reminders . . . . . . . . . . . . . . . . . . . . 5-11
Replacing After a Crash . . . . . . 3-26
Use During Pregnancy . . . . . . . . 3-25

Black plate (10,1)Chevrolet Equinox Owner Manual - 2011
i-10 INDEX
Safety Defects ReportingCanadian Government . . . . . . 13-15
General Motors . . . . . . . . . . . . . 13-15
U.S. Government . . . . . . . . . . . 13-14
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-8
Safety System Check . . . . . . . . . . 3-25
Satellite Radio . . . . . . . . . . . . . . . . . 7-14
Scheduled Maintenance . . . . . . . 11-2
Scheduling Appointments . . . . . . 13-9
Seats Adjustment, Front . . . . . . . . . . . . . . 3-3
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated Front . . . . . . . . . . . . . . . . . . 3-9
Lumbar Adjustment, Front . . . . . 3-6
Power Adjustment, Front . . . . . . 3-3
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Reclining Seatbacks . . . . . . . . . . . 3-7
Securing Child Restraints . . . . . . . . . . . . . . 3-58, 3-60
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-12 Service
Accessories and
Modifications . . . . . . . . . . . . . . . . 10-3
Doing Your Own Work . . . . . . . . 10-4
Engine Soon Light . . . . . . . . . . . . 5-14
Maintenance Records . . . . . . . . 11-9
Maintenance, General Information . . . . . . . . . . . . . . . . . . 11-1
Parts Identification Label . . . . . 12-1
Publications Ordering Information . . . . . . . . . . . . . . . . 13-13
Scheduling Appointments . . . . . 13-9
Vehicle Messages . . . . . . . . . . . . 5-31
Servicing the Airbag-Equipped Vehicle . . . . . 3-40
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-29
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 9-32
Out of Park . . . . . . . . . . . . . . . . . . . 9-33
Sidemarker Bulb Replacement . . . . . . . . . . 10-36
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 6-3 Spare Tire
Compact . . . . . . . . . . . . . . . . . . . . 10-77
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-10
StabiliTrak
®OFF Light . . . . . . . . . 5-18
StabiliTrak®System . . . . . . . . . . . 9-43
Start Assist, Hills . . . . . . . . . . . . . . 9-41
Start Vehicle, Remote . . . . . . . . . . 2-5
Starter Switch Check . . . . . . . . . 10-29
Starting the Engine . . . . . . . . . . . . 9-30
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-5 Fluid, Power . . . . . . . . . . . . . . . . 10-23
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-3
Stoplamps and Back-Up Lamps
Bulb Replacement . . . . . . . . . . 10-36
Storage Mass Media (MEM) . . . . . . . . . . . 7-24
Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . . 4-2
Center Console . . . . . . . . . . . . . . . . 4-2
Convenience Net . . . . . . . . . . . . . . 4-2
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Instrument Panel . . . . . . . . . . . . . . 4-1
Roof Rack System . . . . . . . . . . . . . 4-3