2011 CADILLAC ESCALADE lock

Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-8 Customer Information
Calling for Service
When calling Roadside Service,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN),
and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to
5 years/160 000 km (100,000 miles),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Service is not a part of
the New Vehicle Limited Warranty.
Cadillac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Service program at
any time without notification.
Cadillac and General Motors of
Canada Limited reserve the right
to limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Cadillac Owner Privileges™
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to
the nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.

Black plate (9,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-9
.Flat Tire Change:Service to
change a flat tire with spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is your
responsibility for the repair or
replacement of the tire if it is
not covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Routing Service: Detailed
maps of North America are
provided when requested
either with the most direct
route or the most scenic route.
Additional travel information
is also available. Allow three
weeks for delivery.
.Trip Interruption Benefits
and Service: If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed
during the 5 years/
160 000 km (100,000 miles)
Powertrain warranty period.
Items considered are hotel,
meals, and rental car.
Cadillac Technician Roadside
Service (U.S. only)
Cadillac's exceptional Roadside
Service is more than an auto club
or towing service. It provides every
Cadillac owner in the United States
with the advantage of contacting
a Cadillac advisor and, where
available, a Cadillac trained dealer
technician who can provide on-site
service.
A dealer technician will travel to
your location within a 30 mile
radius of a participating Cadillac
dealership. If beyond this radius, we
will arrange to have your car towed
to the nearest Cadillac dealership.
Each technician travels with a
specially equipped service vehicle
complete with the necessary
Cadillac parts and tools required
to handle most roadside repairs.
Services Not Included in
Roadside Service
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to
Canadian‐Purchased Vehicles
.Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Limit of
six requests per year.

Black plate (17,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-17
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that your vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada Limited.
Call them at 1-800-333-0510 or
write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA
(or Transport Canada) in a situation
like this, notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1‐888‐446‐2000,
or write:
Canadian Cadillac Customer
Communication Centre,
Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer technician
service your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.

Black plate (19,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-19
OnStar®
If your vehicle is equipped with
an active OnStar system, that
system may also record data in
crash or near crash‐like situations.
The OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit,
at www.onstar.com (U.S.) or
www.onstar.ca (Canada), or
by pressing the
Qbutton and
speaking to an advisor.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. See Using the
Navigation System on page 7‑60 for
information on stored data and for
deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences
such as key fobs for remote door
locking/unlocking and starting,
and in-vehicle transmitters for
garage door openers. RFID
technology in GM vehicles does
not use or record personal
information or link with any other
GM system containing personal
information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any
of these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-35
Active Fuel Management™ . . . . 9-38
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . 9-82
Adding Equipment to the Airbag-Equipped Vehicle . . . . . 3-53
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . 9-31
Adjustments Lumbar, Front Seats . . . . . . . . . . . 3-6
Air Cleaner/Filter, Engine . . . . . 10-16
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-8
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 3-54
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . 3-46
Passenger Sensing
System . . . . . . . . . . . . . . . . . . . . . . 3-48
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-45 Airbag System (cont.)
What Will You See After
an Airbag Inflates? . . . . . . . . . . 3-46
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-44
Where Are the Airbags? . . . . . . 3-42
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 3-53
Passenger Status Indicator . . . 5-16
Readiness Light . . . . . . . . . . . . . . 5-16
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 3-52
System Check . . . . . . . . . . . . . . . . 3-39
Alarm System Anti-Theft . . . . . . . . . . . . . . . . . . . . . 2-13
All-Wheel Drive . . . . . . . . . 10-30, 9-45
AM-FM Radio . . . . . . . . . . . . . . . . . . 7-10
Antenna Rear Side Window . . . . . . . . . . . . 7-18
Satellite Radio . . . . . . . . . . . . . . . . 7-18
Anti-Theft Alarm System . . . . . . . . . . . . . . . . 2-13
Alarm System Messages . . . . . 5-38
Antilock Brake System (ABS) . . . . . . . . . . . . . . . . 9-45
Warning Light . . . . . . . . . . . . . . . . . 5-22 Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . 10-97
Interior . . . . . . . . . . . . . . . . . . . . . 10-101
Armrest Storage . . . . . . . . . . . . . . . . 4-2
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . 5-11
Audio Players CD/DVD . . . . . . . . . . . . . . . . . . . . . . 7-19
MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28
Audio System Radio Reception . . . . . . . . . . . . . . 7-17
Rear Seat (RSA) . . . . . . . . . . . . . 7-58
Theft-Deterrent Feature . . . . . . . . 7-3
Automatic Dimming Mirrors . . . . . . . . . . . . . . 2-18
Door Locks . . . . . . . . . . . . . . . . . . . . 2-8
Headlamp System . . . . . . . . . . . . . 6-7
Level Control . . . . . . . . . . . . . . . . . 9-50
Automatic Transmission . . . . . . . 9-40 Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-12
Manual Mode . . . . . . . . . . . . . . . . . 9-43
Automatic Transmission
Shift Lock Control
Function Check . . . . . . . . . . . . . 10-34
Auxiliary Devices . . . . . . . . . . . . . . 7-31
Axle, Front . . . . . . . . . . . . . . . . . . . . 10-31
Axle, Rear . . . . . . . . . . . . . . . . . . . . 10-32

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
i-2 INDEX
B
Battery . . . . . . . . . . . . . . . . . . . . . . . 10-30Jump Starting . . . . . . . . . . . . . . . 10-89
Load Management . . . . . . . . . . . . 6-11
Power Protection . . . . . . . . . . . . . 6-12
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 5-31
Blade Replacement, Wiper . . . 10-35
Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-102
Brake Pedal and Adjustable
Throttle . . . . . . . . . . . . . . . . . . . . . . 9-31
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-27 Antilock . . . . . . . . . . . . . . . . . . . . . . . 9-45
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 9-47
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-28
Parking . . . . . . . . . . . . . . . . . . . . . . . 9-46
System Messages . . . . . . . . . . . . 5-31
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Break-In, New Vehicle . . . . . . . . . 9-30
Bulb Replacement . . . . . . . . . . . . 10-41 Back-Up Lamps . . . . . . . . . . . . 10-40
Fog Lamps . . . . . . . . . . . . . . . . . . . . 6-9
Headlamp Aiming . . . . . . . . . . . 10-37 Bulb Replacement (cont.)
Headlamps . . . . . . . . . . . . . . . . . 10-39
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . 10-39
License Plate Lamps . . . . . . . 10-41
Buying New Tires . . . . . . . . . . . . . 10-66
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 5-6
California Fuel Requirements . . . . . . . . . . . 9-64
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 10-3
Warning . . . . . . . . . . . . . . . . . . . . . . 10-2
Camera, Rear Vision . . . . . . . . . . 9-59
Canadian Vehicle Owners . . . . . . . . iii
Capacities and Specifications . . . . . . . . . . . . . . . . 12-2
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 9-38
Liftgate . . . . . . . . . . . . . . . . . . 2-9, 2-10
Winter Driving . . . . . . . . . . . . . . . . 9-21
Cautions, Danger, and Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv CD
DVD Player . . . . . . . . . . . . . . . . . . . 7-19
Center Console Storage . . . . . . . . 4-3
Chains, Tire . . . . . . . . . . . . . . . . . . 10-72
Charging System Light . . . . . . . . 5-18
Check Engine Light . . . . . . . . . . . . . . . . . . 5-18
Ignition
Transmission Lock . . . . . . . . 10-34
Child Restraints Infants and Young
Children . . . . . . . . . . . . . . . . . . . . . 3-57
Lower Anchors and Tethers for Children . . . . . . . . . 3-63
Older Children . . . . . . . . . . . . . . . . 3-55
Securing . . . . . . . . . . . . . . . . 3-72, 3-75
Systems . . . . . . . . . . . . . . . . . . . . . . 3-60
Cigarette Lighter . . . . . . . . . . . . . . . 5-10
Circuit Breakers . . . . . . . . . . . . . . 10-42
Cleaning Exterior Care . . . . . . . . . . . . . . . 10-97
Interior Care . . . . . . . . . . . . . . . 10-101
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . . 8-1
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
INDEX i-3
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Cluster, IP . . . . . . . . . . . . . . . . . . . . . 5-12
Collision Damage Repair . . . . . 13-12
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-6
Configure Menu . . . . . . . . . . . . . . . 7-83
Continuous DampingControl (CDC) . . . . . . . . . . . . . . . . 9-50
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-16
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-18
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-14
Cooling System . . . . . . . . . . . . . . . 10-18 Engine Messages . . . . . . . . . . . . 5-33
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . 13-11
Cruise Control . . . . . . . . . . . . . . . . . 9-51 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6 Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6 Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . . 13-5
Customer Information Service PublicationsOrdering Information . . . . . . 13-15
Customer Satisfaction Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-12
Danger, Warnings, and
Cautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-18
Database Coverage
Explanations . . . . . . . . . . . . . . . . . 7-98
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-6
Defensive Driving . . . . . . . . . . . . . . . 9-2
Delayed Locking . . . . . . . . . . . . . . . . 2-8
Destination, Navigation . . . . . . . . 7-69
Devices, Auxiliary . . . . . . . . . . . . . 7-31
Dome Lamps . . . . . . . . . . . . . . . . . . 6-10 Door
Ajar Messages . . . . . . . . . . . . . . . 5-32
Delayed Locking . . . . . . . . . . . . . . . 2-8
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Drive Systems All-Wheel Drive . . . . . . . 10-30, 9-45
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-26
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-71
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Highway Hypnosis . . . . . . . . . . . . 9-20
Hill and Mountain Roads . . . . . . 9-20
If the Vehicle is Stuck . . . . . . . . . 9-23
Loss of Control . . . . . . . . . . . . . . . . 9-6
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-7
Off-Road Recovery . . . . . . . . . . . . 9-6
Vehicle Load Limits . . . . . . . . . . . 9-24
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-21

Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
i-4 INDEX
Driving for Better FuelEconomy . . . . . . . . . . . . . . . . . . . . . 1-23
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 8-1
DVD Rear SeatEntertainment
System . . . . . . . . . . . . . . . . 7-33, 7-43
DVD/CD Player . . . . . . . . . . . . . . . . 7-19
E
E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . 9-66
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . 9-82
Electrical System Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-43
Fuses and Circuit
Breakers . . . . . . . . . . . . . . . . . . 10-42
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-47
Overload . . . . . . . . . . . . . . . . . . . 10-41 Engine
Air Cleaner/Filter . . . . . . . . . . . 10-16
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 5-18
Compartment Overview . . . . . . . 10-6
Coolant . . . . . . . . . . . . . . . . . . . . . 10-18
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 5-14
Cooling System . . . . . . . . . . . . . 10-18
Cooling System Messages . . . 5-33
Drive Belt Routing . . . . . . . . . . . . 12-3
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-38
Fan . . . . . . . . . . . . . . . . . . . . . . . . . 10-25
Overheated Protection Operating Mode . . . . . . . . . . . 10-25
Overheating . . . . . . . . . . . . . . . . 10-22
Power Messages . . . . . . . . . . . . . 5-34
Pressure Light . . . . . . . . . . . . . . . . 5-24
Running While Parked . . . . . . . . 9-39
Starting . . . . . . . . . . . . . . . . . . . . . . . 9-33
Engine Oil
Life System . . . . . . . . . . . . . . . . . .10-11
Messages . . . . . . . . . . . . . . . . . . . . 5-34 Entry Lighting . . . . . . . . . . . . . . . . . . 6-11
Equipment, Towing . . . . . . . . . . . . 9-78
Event Data Recorders . . . . . . . . 13-18
Exit Lighting . . . . . . . . . . . . . . . . . . . 6-11
Extender, Safety Belt . . . . . . . . . . 3-38
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . 6-5
F
Fan
Engine . . . . . . . . . . . . . . . . . . . . . . 10-25
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Filter Engine Air Cleaner . . . . . . . . . 10-16
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-6
Flashers, Hazard Warning . . . . . . 6-8
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-73
Flat Tire, Changing . . . . . . . . . . . 10-75
Floor Mats . . . . . . . . . . . . . . . . . . .10-105
Fluid Automatic Transmission . . . . 10-12
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-28
Power Steering . . . . . . . . . . . . . 10-25
Washer . . . . . . . . . . . . . . . . . . . . . 10-26