2011 CADILLAC ESCALADE service schedule

Black plate (35,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Vehicle Care 10-35
Park Brake and P (Park)
Mechanism Check
{WARNING
When you are doing this check,
the vehicle could begin to move.
You or others could be injured
and property could be damaged.
Make sure there is room in front
of the vehicle in case it begins to
roll. Be ready to apply the regular
brake at once should the vehicle
begin to move.Park on a fairly steep hill, with the
vehicle facing downhill. Keeping
your foot on the regular brake, set
the parking brake.
.To check the parking brake's
holding ability: With the engine
running and the transmission in
N (Neutral), slowly remove foot
pressure from the regular brake
pedal. Do this until the vehicle is
held by the parking brake only.
.To check the P (Park)
mechanism's holding ability:
With the engine running, shift
to P (Park). Then release the
parking brake followed by the
regular brake.
Contact your dealer if service is
required.
Wiper Blade Replacement
Windshield wiper blades should
be inspected for wear or cracking.
See Scheduled Maintenance on
page 11‑2.
Replacement blades come in
different types and are removed
in different ways.
Front Wiper Blade
Replacement
1. Pull the windshield wiper arm connector away from the
windshield.
2. Squeeze the grooved areas on
each side of the blade, and turn
the blade assembly away from
the arm connector.

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Service and Maintenance 11-1
Service and
Maintenance
General Information
General Information . . . . . . . . . . 11-1
Scheduled Maintenance
Scheduled Maintenance . . . . . 11-2
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . 11-7
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . 11-9
Maintenance Records
Maintenance Records . . . . . . 11-10
General Information
Notice: Maintenance
intervals, checks, inspections,
recommended fluids, and
lubricants are necessary to
keep this vehicle in good working
condition. Damage caused
by failure to follow scheduled
maintenance might not be
covered by the vehicle warranty.
As the vehicle owner, you are
responsible for the scheduled
maintenance in this section.
We recommend having your
dealer perform these services.
Proper vehicle maintenance helps
to keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions for
better air quality. Because of all the different ways
people use vehicles, maintenance
needs vary. The vehicle might need
more frequent checks and services.
Please read the information under
Scheduled Maintenance. To keep
the vehicle in good condition, see
your dealer.
The maintenance schedule is for
vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See
Vehicle Load Limits
on page 9‑24.
.Are driven on reasonable road
surfaces within legal driving
limits.
.Are driven off-road in the
recommended manner. See
Off-Road Driving on page 9‑7.
.Use the recommended fuel.
See Recommended Fuel on
page 9‑64.

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
11-2 Service and Maintenance
{WARNING
Performing maintenance work can
be dangerous. Some jobs can
cause serious injury. Perform
maintenance work only if you
have the required know-how and
the proper tools and equipment.
If in doubt, see your dealer to
have a qualified technician do
the work. SeeDoing Your Own
Service Work on page 10‑4.
At your dealer, you can be
certain that you will receive the
highest level of service available.
Your dealer has specially trained
service technicians, uses genuine
replacement parts, as well as,
up‐to‐date tools and equipment
to ensure fast and accurate
diagnostics. The proper replacement parts,
fluids, and lubricants to use are
listed in
Recommended Fluids
and Lubricants on page 11‑7 and
Maintenance Replacement Parts on
page 11‑9. We recommend the use
of genuine parts from your dealer.
Rotation of New Tires
To maintain ride, handling, and
performance of the vehicle, it is
important that the first rotation
service for new tires be performed.
Tires should be rotated every
12 000 km/7,500 miles. See Tire
Rotation on page 10‑64.
Scheduled
Maintenance
When the Change Engine Oil
Soon Message Displays
Change engine oil and filter.
See Engine Oil on page 10‑7.
An Emission Control Service.
When the CHANGE ENGINE OIL
SOON message displays, service is
required for the vehicle as soon as
possible, within the next 1 000 km/
600 miles. If driving under the best
conditions, the engine oil life system
might not indicate the need for
vehicle service for more than a year.
The engine oil and filter must be
changed at least once a year and
the oil life system must be reset.
Your dealer has trained service
technicians who will perform
this work and reset the system.

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
11-10 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed

Black plate (7,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-7
Here are a few of the valuable
tools and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick
links to parts and service
estimates, check trade-in
values, or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle. For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
(U.S. and Canada)
In the United States or Canada,
call
1-800-882-1112.
Text Telephone (TTY), U.S. only,
call 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-10 Customer Information
.Trip Interruption Benefits and
Service:Pre-authorization,
original detailed receipts, and
a copy of the repair orders are
required. Once authorization
has been received, the
Roadside Service advisor will
help you make arrangements
and explain how to receive
payment.
.Alternative Service: If
assistance cannot be provided
right away, the Roadside
Service advisor may give
you permission to get local
emergency road service.
You will receive payment,
up to $100, after sending the
original receipt to Roadside
Service. Mechanical failures may
be covered, however any cost
for parts and labor for repairs
not covered by the warranty
are the owner responsibility.
Roadside Service
(Mexico)
Roadside Service is available
24 hours a day, 365 days of
the year.
For detailed information about
Roadside Service, please see
the brochure provided with
your new vehicle or visit our
website at: www.cadillac.com.mx.
Navigate the site and click on
“Asistencia en el Camino.” E-mail
correspondence should be sent
to: [email protected].
To contact Roadside Service by
phone, use the following numbers:
Mexico
01-800-466-0805
United States
1-866-466-8906
Canada
1-800-268-6800
Scheduling Service
Appointments
When your vehicle requires
warranty service, contact
your dealer and request an
appointment. By scheduling
a service appointment and
advising your service consultant
of your transportation needs,
your dealer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day repair.

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-11
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper to Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid‐specific warranties in
both the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing your inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled“Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable to
wait, GM helps to minimize your
inconvenience by providing several
transportation options. Depending
on the circumstances, your dealer
can offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one‐way or round‐trip shuttle service
within reasonable time and distance
parameters of the dealer's area. Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead
of the dealer's shuttle service,
the expense must be supported
by original receipts and can only
be up to the maximum amount
allowed by GM for shuttle service.
In addition, for U.S. customers,
should you arrange transportation
through a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reflect actual
costs and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.

Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-15
Remember, if your vehicle is leased,
you may be obligated to have the
vehicle repaired with Genuine GM
parts, even if your insurance
coverage does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on that
insurance company's collision
policy repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices
as long as the cost stays within
reasonable limits.Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of your vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle.
The Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees