2011 CADILLAC ESCALADE ESV navigation system

Black plate (99,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-99
Map Data Updates The navigation map database is
stored on a compact flash card. It is
usable only in this type of navigation
system, and will not function in other
electronic devices.
The map in the vehicle was installed
by the factory and is the most
up-to-date information available as
the vehicle was produced. This
map may have to be updated
periodically, provided that the map
information has changed. See your
dealer for service.
Ordering Map Data Updates The map database in the vehicle is
the most up-to-date information
available when the vehicle was
produced. The map database is
updated periodically, provided that
the map information has changed. For any questions about the
system or the update process,
contact the GM Nav Disc
Center toll-free phone number,
1-877-NAV-DISC (1-877-628-3472)
or go to the center's website,
www.gmnavdisc.com. For any
updates or replacements, call the
GM Nav Disc Center or order the
new database online. Have the
Vehicle Identification Number (VIN)
available when ordering to ensure
the correct and most up-to-date map
database for the vehicle is sent. See
“ Vehicle Identification Number
(VIN) ” in the index of the vehicle's
owner manual for more information.
After receiving the updated map
database, see your dealer for
replacement. Database Coverage
Explanations Coverage area depends upon the
map detail available. Some areas
have greater map detail than others.
The navigation system works only
as well as the information provided
on the stored map data. See Map
Data Updates on page 7 ‑ 99 on how
to obtain updated map information.

Black plate (100,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-100 Infotainment System
Voice Recognition The navigation system's voice
recognition allows for hands-free
operation of the navigation system,
audio system, and OnStar (if
equipped) features.
Voice recognition can be used when
the ignition is on or when Retained
Accessory Power (RAP) is active.
See Retained Accessory Power
(RAP) on page 9 ‑ 35 for more
information. To use voice recognition:
1. Press and hold SRCE located
on the steering wheel until you
hear a beep. The audio system
mutes.
2. Clearly state one of the
commands listed on the
following pages. Helpful Hints for Stating
Commands .
When a multiple command is
available, choose the command
that works best. .
Words that are in brackets are
optional. For example, for the
command Radio [band] [select]
FM, stating Radio FM or Radio
select FM are both valid
commands. .
When the system recognizes the
command the system does one
of the following:
‐ Perform the function.
‐ Ask you to confirm your
choice.
‐ Issue an error message
“ Did not recognize. Voice
Recognition Canceled. ” .
If you experience difficulty with
the system recognizing a
command, try saying it more
softly, and wait for a few
seconds after the beep,
or repeat the command.

Black plate (101,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-101.
Background noise may
cause voice commands to
be misunderstood, including
airflow noise from wind. .
To use the voice recognition
system, the map DVD must be
loaded and the navigation
system must be on.
This system is able to recognize
commands in three different
languages. The system only
recognizes commands based on
the language selected from the
Driver Information Center (DIC).
See Driver Information Center (DIC)
on page 5 ‑ 26 for more information.
Voice Recognition Commands The following list shows all of the
voice commands available for the
navigation system with a brief
description of each. The commands
are listed with the optional words
in brackets. To use the voice
commands, refer to the instructions
listed previously. Voice Tag Commands
The following are voice tag
commands that can be accessed
by clearly stating the commands
exactly as they are written. There
are up to 40 voice tag entries for
destinations.
Navigation go to [destination],
navigation select: These
commands instruct the system to
select a destination saved under the
voice tag you have stored. The
system prompts for a destination
name then waits for you to state
the name.
If not currently driving on a route,
the system automatically creates the
voice tag destination as the final
destination. If driving on a route, the
system automatically creates the
voice tag destination as a stopover.
Up to three stopovers can be
created. Storing Voice Tags
From the address book entry
information page, press the Add
Voice tag screen button. The
system responds “ Name Please? ”
and you will have four seconds to
record a name. The system asks for
confirmation of the name before
saving it as a voice tag.
Navigation Help
Navigation Help: This command
instructs the system to assist with
navigation commands.
Display Commands
Use the following display commands
to set the display mode.
Display [set] day [mode]: Sets the
display to daytime mode.
Display [set] night [mode]: Sets
the display to night mode.
Display [set] auto [mode]: Sets
the display to automatic mode. The
system changes between day and
night mode automatically.

Black plate (103,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-103
Phone Bluetooth For vehicles equipped with
Bluetooth capability, the system
can interact with many cell phones,
allowing: .
Placement and receipt of calls in
a hands-free mode. .
Sharing of the cell phone ’ s
address book or contact list with
the vehicle.
To minimize driver distraction,
before driving, and with the vehicle
parked: .
Become familiar with the
features of the cell phone.
Organize the phone book and
contact lists clearly and delete
duplicate or rarely used entries.
If possible, program speed dial
or other shortcuts. .
Review the controls and
operation of the infotainment
and navigation system. .
Pair cell phone(s) to the vehicle.
The system may not work with
all cell phones. See “ Pairing ” in
this section for more information. .
If the cell phone has voice
dialing capability, learn to use
that feature to access the
address book or contact list. See
“ Voice Pass-Thru ” in this section
for more information. .
See “ Storing and Deleting Phone
Numbers ” in this section for
more information.
{ WARNING
When using a cell phone, it can
be distracting to look too long or
too often at the screen of the
phone or the infotainment
(navigation) system. Taking your
eyes off the road too long or
too often could cause a crash
resulting in injury or death. Focus
your attention on driving. A Bluetooth system can use a
Bluetooth ‐ capable cell phone with a
Hands ‐ Free Profile to make and
receive phone calls. The system
can be used while the key is in the
ON/RUN or ACC/ACCESSORY
position. The range of the Bluetooth
system can be up to 9.1 m (30 ft).
Not all phones support all functions,
and not all phones are guaranteed
to work with the in-vehicle Bluetooth
system. See www.gm.com/bluetooth
for more information on compatible
phones.
Voice Recognition The Bluetooth system uses voice
recognition to interpret voice
commands to dial phone numbers
and name tags.
For additional information, say
“ Help ” while you are in a voice
recognition menu.
Noise: Keep interior noise levels to
a minimum. The system may not
recognize voice commands if there
is too much background noise.

Black plate (59,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Driving and Operating 9-59
Rear Vision
Camera (RVC) This vehicle may have a Rear
Vision Camera system. Read this
entire section before using it.
The rear vision camera system is
designed to help the driver when
backing up by displaying a view
of the area behind the vehicle.
When the driver shifts the vehicle
into R (Reverse), the video image
automatically appears on the
navigation screen. Once the driver
shifts out of R (Reverse), the
navigation screen will go back to
the last screen that had been
displayed, after a delay. Turning the Rear Vision
Camera System On or Off To turn the rear vision camera
system on or off:
1. Shift into P (Park).
2. Press the CONFIG hard key
to enter the configure menu
options, then press the CONFIG
hard key to select Display or
touch the Display screen button.
3. Select the Rear Camera Options
screen button. The Rear Camera
Options screen will display. 4. Select the Video screen
button. When the Video screen
button is highlighted the RVC
system is on.

Black plate (60,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
9-60 Driving and Operating The delay that is received after
shifting out of R (Reverse) is
approximately 10 seconds.
The delay can be cancelled by
performing one of the following: .
Pressing a hard key on the
navigation system. .
Shifting in to P (Park). .
Reach a vehicle speed of
11 km/h 7 mph.
There is a message on the rear
vision camera screen that states
“ Check Surroundings for Safety. ”
Adjusting the Brightness and
Contrast of the Screen To adjust the brightness and
contrast of the screen, press the
CONFIG hard key while the rear
vision camera image is on the
display. Any adjustments made will
only affect the rear vision camera
screen. ] (Brightness) : Touch the
+ (plus) or – (minus) screen
buttons to increase or decrease
the brightness of the screen.
_ (Contrast) : Touch the + (plus)
or – (minus) screen buttons to
increase or decrease the contrast
of the screen.
Symbols The navigation system may have a
feature that lets the driver view
symbols on the navigation screen
while using the rear vision camera.
The Ultrasonic Rear Park Assist
(URPA) system must not be
disabled to use the caution symbols.
If URPA has been disabled and the
symbols have been turned on, the
Rear Parking Assist Symbols
Unavailable error message may
display. See Ultrasonic Parking
Assist on page 9 ‑ 54 . The symbols appear when an object
has been detected by the URPA
system. The symbol may cover the
object when viewing the navigation
screen.
To turn the symbols on or off:
1. Make sure that URPA has not
been disabled.
2. Shift into P (Park).
3. Press the CONFIG hard key
to enter the configure menu
options, then press the CONFIG
hard key repeatedly until Display
is selected or touch the Display
screen button.
4. Select the Rear Camera Options
screen button. The Rear Camera
Options screen will display.
5. Touch the Symbols screen
button. The screen button will
be highlighted when on.

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-1
Customer
Information Customer Information Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service
(Mexico) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-12
Service Publications
Ordering Information . . . . . . 13-15
Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-18
OnStar ®
. . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency
Identification (RFID) . . . . . . . 13-19
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-19 Customer Information Customer Satisfaction
Procedure
(U.S. and Canada) Your satisfaction and goodwill are
important to the dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved at
that level. If the matter has already
been reviewed with the sales,
service or parts manager, contact
the owner of the dealership or the
general manager.

Black plate (19,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-19
OnStar ®
If the vehicle is equipped with an
active OnStar system, that system
may also record data in crash or
near crash ‐ like situations. The
OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit, at
www.onstar.com (U.S.) or
www.onstar.ca (Canada), or by
pressing the
Q button and
speaking to an advisor.
Navigation System If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. See Using the
Navigation System on page 7 ‑ 60 for
information on stored data and for
deletion instructions. Radio Frequency
Identification (RFID) RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences
such as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information. Radio Frequency
Statement This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS ‐ 210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
interference.
2. The device must accept any
interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.