2011 BUICK LUCERNE instrument panel

Black plate (2,1)Buick Lucerne Owner Manual - 2011
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call 1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication Centre at
1‐800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
representative:
.Vehicle Identification Number. This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Buick, remember that your concern
will likely be resolved at a dealer's facility. That is why
we suggest following Step One first.
STEP THREE —U.S. Owners: Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the Better Business Bureau (BBB) Auto Line
®
Program to enforce your rights.
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Black plate (1,1)Buick Lucerne Owner Manual - 2011
A
Accessories and Modifications . . . . . . . . . . . . . . . . . . . . . . .6-3
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Accessory Power Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . . . 6-107
Additives, Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . 4-25
AirbagAdding Equipment to Your Airbag-Equipped
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-69
Airbag System How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . 2-62
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 2-64
Servicing Your Airbag-Equipped Vehicle . . . . . . . . . . 2-68
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . 2-61
What Will You See After an Airbag Inflates? . . . . . . 2-62
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . 2-60
Where Are the Airbags? . . . . . . . . . . . . . . . . . . . . . . . . . . 2-57
Airbags Passenger Status Indicator . . . . . . . . . . . . . . . . . . . . . . . 4-31
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-55
Antenna
Backglass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-97
Antenna, XM™ Satellite Radio Antenna System . . . 4-98 Antilock Brake System (ABS) . . . . . . . . . . . . . . . . . . . . . . . .5-4
Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Appearance Care Aluminum or Chrome-Plated Wheels . . . . . . . . . . . .6-104
Care of Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-101
Chemical Paint Spotting . . . . . . . . . . . . . . . . . . . . . . . . .6-106
Cleaning Exterior Lamps/Lenses . . . . . . . . . . . . . . . .6-102
Fabric/Carpet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-99
Finish Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-102
Finish Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-105
Instrument Panel, Vinyl, and Other PlasticSurfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-101
Interior Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-98
Leather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-100
Sheet Metal Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-105
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-105
Underbody Maintenance . . . . . . . . . . . . . . . . . . . . . . . . .6-105
Washing Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . .6-102
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-101
Windshield and Wiper Blades . . . . . . . . . . . . . . . . . . . .6-103
Ashtray(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . .8-7
Audio System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67
Audio Steering Wheel Controls . . . . . . . . . . . . . . . . . . . 4-94
Navigation/Radio System, see NavigationManual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-97
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Black plate (3,1)Buick Lucerne Owner Manual - 2011
Center Flex Storage Unit . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Center Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-78
ChargingSystem Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Check Engine Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Checking Things Under the Hood . . . . . . . . . . . . . . . . . . 6-12
Chemical Paint Spotting . . . . . . . . . . . . . . . . . . . . . . . . . . 6-106
Child Restraints Infants and Young Children . . . . . . . . . . . . . . . . . . . . . . . 2-36
Lower Anchors and Tethers for Children . . . . . . . . . . 2-42
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Securing a Child Restraint in a Rear Seat
Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-49
Securing a Child Restraint in the Center Front
Seat Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-51
Securing a Child Restraint in the Right Front Seat Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-108
Cleaning
Aluminum or Chrome-Plated Wheels . . . . . . . . . . . .6-104
Exterior Lamps/Lenses . . . . . . . . . . . . . . . . . . . . . . . . . .6-102
Fabric/Carpet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-99
Finish Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-102
Instrument Panel, Vinyl, and Other PlasticSurfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-101 Cleaning (cont.)
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-98
Leather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-100
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-105
Underbody Maintenance . . . . . . . . . . . . . . . . . . . . . . . . .6-105
Washing Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . .6-102
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-101
Windshield and Wiper Blades . . . . . . . . . . . . . . . . . . . .6-103
Climate Control System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Outlet Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Clock, Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-68
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Compact Spare Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-97
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12, 3-32, 4-47
Compressor Kit, Tire Sealant . . . . . . . . . . . . . . . . . . . . . . 6-80
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28, 6-31
Engine Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 4-36
Engine Temperature Warning Light . . . . . . . . . . . . . . . 4-36
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27
Cornering Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
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Black plate (7,1)Buick Lucerne Owner Manual - 2011
HeatedSteering Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Heated Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4, 2-6
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Engine Coolant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Highbeam On Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
Highway Hypnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Hill and Mountain Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Hood Checking Things Under . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . 2-17
I
Ignition Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Inadvertent Power Battery Saver . . . . . . . . . . . . . . . . . . 4-14
Infants and Young Children, Restraints . . . . . . . . . . . . 2-36
Inflation - Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-64
Instrument Panel Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Instrument Panel Cluster . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Integrated Trailer Brake Control System (ITBC) . . . . 5-25
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
J
Jump Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-44
K
Keyless Entry Remote (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
L
Labeling, Tire Sidewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-58
Lamps Cornering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Daytime Running (DRL) . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . 4-12
Front Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
License Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-55
Malfunction Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Taillamps and Back-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-54
Lane Departure Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . 4-35
Lap Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
LATCH System for Child Restraints . . . . . . . . . . . . . . . . 2-42
Lighting Delayed Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Delayed Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Perimeter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Theater Dimming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
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