
Table of Contents 
About this owner's manual . . . . . . 4 
Overview of the vehicle . . . . . . . . . . 5 
Exterior views 
-Side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 
-Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 
-Rear view (vehicles with tailgate) . . . . . 7 
-Rear view (vehicles with wing doors) 8 
Vehicle interior 
-Overview of the driver door . . . . . . . . . . . 9 
-Overview of the driver side . . . . . . . . . . . 10 
-Overview of the centre console . . 12 
-Overview of the front passenger side . . . 14 
-Headliner . . . . . . . . . . . . . . . . . . . . 15 
Instrument cluster 
-Warning and indicator lamps . . . . . . . . . . 16 
-Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . 19 
-Volkswagen information system . . . . . . . . 24 
Before the journey . . . . . . . . . . . . . . . . 33 
Before setting off 
-Driving tips . . . . . . . . . . . . . . . . . . . . . . . . . . 33 
Opening and closing 
-Vehicle key set . . . . . . . . . . . . . . . . . . . . . . . 36 
-Central locking system . . . . . . . . . . . . . . . . 39 
-Doors.... . . . . . . . . . . . . . . . . . . . . . . . . . 45 
-Sliding doors . . . . . . . . . . . . . . . . . . . . . . . . 46 
-Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 
-Wing doors . . . . . . . . . . . . . . . . . . . . . . . . . 52 
-Windows .  . . . . . . . . . . . . . . . . . . . . . . . . 55 
-Sliding/tilting roof. . . . . . . . . . . . . . . . 58 
Sitting correctly and safely 
-Adjusting the seat position . . . . . . . . . . . . 61 
-Seat functions, front . . . . . . . . . . . . . . . . . . 69 
-Seat functions, rear . . . . . . . . . . . . . . . . . . 72 
-Seat belts . . . . . . . . . . . . . . . . . . . . . . . . . . 79 
-Airbag system . . . . . . . . . . . . . . . . . . . . . . . 87 
-Child seats (accessories) . . . . . . . . . . . . . 96 
-Integrated child seat .................. 1 02 
Lights and vision 
-Lights ............................... 106 
-Protection from the sun ............... 115 
-Wipers and washer . . . . . . . . . . . . . 116 
-Mirrors .............................. 121 
Table ot Contents 
Transporting items 
-Driving notes ........................ 125 
-Luggage compartment ................ 130 
-Guide rail system in the rear vehicle floor ................................ 133 
-Roof carrier ........ , ................. 137 
-Towing a trailer ...................... 139 
Practical equipment 
-Stowage area ........................ 150 
-Torches ............................. 152 
-Drink holders . . . • . . . . . . . . . . . . . . . . . . 153 
-Tables .............................. 155 
-Cool box ............................ 158 
-Ashtray and cigarette lighter ........... 161 
-Electrical sockets . . . . . . . . . . . . . . . . . . . . 163 
-Rear Seat Entertainment (RSE) system 165 
-Tachograph . . . . . . . . . . . . . . . . . . . . . . . . . . 172 
-Digital voice enhancement ............ 173 
Equipment, Multivan 
-Darkening the interior of the vehicle, Multivan ............................. 175 
Equipment, Business 
-Vehicle overview, Business . . . . . . . . . . . . 180 
-Seat functions, rear, Business ......... 182 
-Rear-seat telephony, Business ........ 187 
Equipment, California 
-Vehicle overview, California . . . . . . . . . . . 192 
-Seat functions, rear, California ......... 193 
-Central control panel, California ........ 204 
-Interior lights, California ............... 208 
-Stowage areas, California ............. 21 0 
-Darkening the interior of the vehicle, California . . . . . . . . ................... 215 
-Manual pop-up roof, California ......... 218 
-Electric pop-up roof, California ......... 221 
-Awning, California .................... 226 
-Tables and camping chairs, California .. 229 
-Gas system, California ................ 233 
-Water supply and disposal, California .. 237 
-Refrigerator box, California ............ 241 
-Power supply in the vehicle, California .. 242 
-Air conditioning system, California ..... 250 
-Supplementary heater, California ...... 251 
-Practical tips, California ............... 252  

Front view 
Fig. 2 Overview of the front of the vehicle. 
Key to Fig. 2: 
G) Windscreen with: 
-Windscreen wipers .............. . 
-Rain/light sensor .............. . 
-Windscreen heating 
-Main beam assist sensor (light Assist) ... 
-Camera window for assist systems 
-Vehicle identification number 
® Bonnet release lever 
@ Headlights ...... . 
@ 
® 
Headlight washer system 
Radar sensor for: 
-Adaptive cruise control (ACC) ............................................. . 
-Area monitoring system (Front Assist) 
® Front ParkPilot sensors . . . . . . . . ........... . 
0 Fog lights ................ . 
® Mounting for the front towing eye behind a cover . 
® Front number plate holder 
Items @, @, ® and 0 are at the same position on the left and right sides of the vehicle. 
850.0026 
116 
116 
322 
106 
282 
451 
350 
106,432 
116 
298 
307 
287 
106,432 
446  

Rear view (vehicles with tailgate) 
Fig. 3 Overview of rear with tailgate. 
Key to Fig. 3: 
CD High-mounted brake light 
@ Rear window 
-Rear window heating ........................ . 
@ Rear wiper .................................. . 
@ Tailgate . . . . ............... . 
-Number plate lights ......................... . 
® Tail light cluster ............................................ . 
® 
0 
® 
® 
® 
Lever for opening the tailgate .................................................... . 
Rear ParkPilot sensors ............. . 
Towing bracket1> ........................•................•••.••••.•............• 
Rear number plate holder 
Reversing camera (Rear Assist) ................................•.................. 
I) On vehicles without towing bracket, there is a fixed towing eye under the rear bumper cover on the right side. 
322 
116 
49 
432 
106,432 
49 
287 
139 
291 

Rear view (vehicles with wing doors) 
Fig. 4 Overview of rear with wing doors. 
Key to Fig. 3: 
G) High-level brake lights 
® Rear windows 
-Rear window heating ......................................................... . 
@ Rear wiper ............................•....................................... 
@ 
® 
® Q) 
® 
® 
® 
® 
Door arresters of wing doors .................... . 
Tail light cluster ..................... . 
Right wing door ..... 
Rear ParkPilot sensors 
Towing bracket1> ..... . 
Left wing door ................................ . 
Rear number plate holder 
Lock and lever for opening the wing doors as well as number plate lighting 
11 On vehicles without towing bracket. there is a fixed towing eye under the rear bumper cover on the right side. 
Overview of the vehicle 
BSG.0074 
322 
116 
52 
106,432 
52 
287 
139 
52 
52 

Vehicle interior 
Overview of the driver door 
Fig. 5 Overview of the controls in the driver door (left-hand drive vehicles). The controls are mirrored in right-hand drive vehicles. 
Key to Fig. 5: 
G) Door release lever . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 
@ Central locking button for locking and unlocking the vehicle &-a . . . . . . . . . . . . . . . . . . . . . 39 
® Switch for adjusting the exterior mirrors . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . . . . . 121 
-Exterior mirror setting L - R 
-Exterior mirror heating Gill 
-Folding in the exterior mirrors 9 
0 Buttons operating the electric windows .. 
® Stowage compartment with bottle holder 
® Stowage compartment ..................... . 
55 
150, 153 
150 

Key to Fig. 6 and Fig. 7: 
CD Light switch ·'f;i.· ... 106 
-Light switched off+ 
-Automatic headlight control -AUTO-
-Side light and dipped beam o.-o 
-Fog lights i'O 0$ 
@ Lever for: .......... . 106 
-Main beam headlights ID 
-Headlight flasher =:o 
-Turn signal "'" -Parking light 
-Switch and rocker switch for the cruise control system (CCS) ON-CANCEL-OFF-RES/+-SET/-. . . . .  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 
@ Controls on the multifunction steering wheel ....... . 
-Volume setting for the radio, navigation announcements or a telephone conversation 3d-:;., 
-Mute function for the radio or activating the voice control system _... 
-Opening the main telephone menu or accepting a telephone call J 
-Control buttons for the Volkswagen information system c.-<2,-"?-v, OK, ..=, 
@ Instrument cluster: 
-Instruments .. 
-Display 
-Warning and indicator lamps ..... . 
® Horn (works only when the ignition is switched on) 
® Lever for wipers and washers . . . . . .....................................• 
-Wipers HGH-LOW 
-Interval wipe for the windscreen . ·•• 
-"Flick wipe" 1x 
-Windscreen wipers.;;:> 
-Wash and wipe system for the windscreen 
-Rear wiper ll;J 
-Wash and wipe system for the rear window 
-Lever with buttons for operating the Volkswagen information system TRIP, OK/RESET 
0 Ignition lock .......... . 
® Pedals .................. . 
® 
® @ 
Lever for adjusting the steering column ..................•..... 
Driver front airbag ........ . 
Headlight range control (o . 
Brightness control for instrument and switch lighting C't ...••.•... 
Handle for releasing the bonnet ... 
@ 
® 
0 Button for interior monitoring next to the driver seat (not shown) ....................... . 
Vehicle interior 11 
24 
19 
19 
16 
116 
24 
257 
260 
61 
87 
106 
106 
350 
39 

Unlock doors (door unlocking) 
Back 
-Window op. (window operation) 
Off 
All 
Driver 
Back 
-Factory setting (factory setting) 
-Back 
• Lights & Vision 
-Coming Home 
System on/off 
+ 10 Sec. 
-10 Sec. 
Back 
-Leaving Home 
System on/off 
+ 10 Sec. 
-10 Sec. 
Back 
-Backgrnd light. 
System on/off 
+5% 
-5% 
Back 
-Footwelllight 
System on/off 
+5% 
-5% 
Back 
-Lane change flash on/off 
-Travel mode on/off 
-Factory setting (factory setting) 
-Back 
• Coasting on/off 
• Time 
-Hours 
-Minutes 
Overview of the vehicle 
-24 hr mode on/off 
-Summer on/off 
-Back 
• Winter tyres 
-System on/off 
- + 10 km/h (6 mph) 
--10 km/h (6 mph) 
-Back 
• Units 
-Temperature oc 
OF 
Back 
-Consump./dist. 
l/100km, km 
km/1, km 
MPG(GB), mi 
MPG(US), mi 
Back 
-Air pressure 
bar 
psi 
kPa 
Back 
-Back 
• Tyre pressure 
-Save 
-Back 
• Alt. speed dis. (secondary speed display) on/off 
• Service 
-Information 
-Back 
• Factory settings 

Convenience submenu 
m First read and observe the introductory information and safety warnings & on page 24. 
Convenience sub-menu Function 
Alarm conf. Switching the acoustic re-confirmation function for activating the anti-theft alarm on or page 39. 
(Auto Lock): automatically locks all the doors and the tailgate once a speed of approximately 15 km/h (9 m ph) is reached. To unlock Auto Lock while the vehicle is stationary, press the central locking button, use the door lever or remove the key from the ignition when the function Unlock is active. 
Auto Unlock (Auto Unlock): all doors and the tailgate are unlocked when the 
Central locking vehicle key is removed from the ignition. 
39 Depending on the settings, the following doors will be unlocked when the vehicle is unlocked using the vehicle key: -All doors: all doors are unlocked. Door un--Single door: only the driver door is unlocked when the vehicle locking key is used to unlock the vehicle. All the other doors and the tail-gate will not be unlocked until the button @ is pressed for a sec-end time. -Vehicle side: the doors on the driver side are unlocked. 
Settings for the electric windows: all the windows can be opened or closed when Window oper. locking or unlocking the vehicle. This opening function can only be activated for the driver door 55. 
Factory setting The functions in the Convenience submenu are reset to the factory settings. 
Back The display returns to the Settings menu. 
[QJ First read and observe the introductory information and safety warnings & on page 24. 
Lights & Vision Function submenu 
Coming Home Settings for how long the vehicle should be lit once it is locked or unlocked, or for 
Leaving Home switching the function on or off 112. 
Footwell light For setting the brightness of the footwelllight or switching the function on or off. 
Daytime running Switches daytime running lights on and off. 1 i ghts 
Lane change Switching the lane change flash (Lane eh. flash) on or off. When the lane change flash function is switched on, the turn signal will flash at least 3 times when the tum flash signal and main beam lever is gently tapped 106. 
Switching travel mode on and off. When the travel mode is switched on, the head-lights of a left-hand drive vehicle will be adjusted for use on the left-hand side of 
Travel mode the road and those in a right-hand drive vehicle for use on the right-hand side of the road. Adjust the headlights in countries in which the traffic drives on the other side of the road. Travel mode may only be used for a short period of time and must be deactivated as soon as it is no longer required. 
Instrument cluster 31